Erica P. Email & Phone Number

Dubai, Ae

São Paulo, Brazil

I do deliver expert technical support ensuring alignment with corporate goals, while in a cross-functional teams in deploying IT solutions, significantly improving system reliability and user satisfaction.I do implement ITIL best practices, resulting in improved service delivery and a 15 percent increase in operational efficiency.Most used tools daily:Microsoft Active DirectoryAzure Active DirectoryMicrosoft Entra IDBLOCKID MFADUO MFAMicrosoft MFAPower Shell and Cmd scriptingMicrosoft Systems Management Server (Microsoft System Center Configuration Manager)BMC Helix/Solvnow Ticketing SystemZOHO Assist

São Paulo, Brazil

Abu Dhabi Emirate, United Arab Emirates

Apprenticeship - Job simulation involving identity and access management (IAM) for Tata Consultancy Services, collaborating with a Cybersecurity Consulting team.Acquired expertise in IAM principles, cybersecurity best practices, and strategic alignment with business objectives.Delivered comprehensive documentation and presentations, showcasing the ability to communicate complex technical concepts effectively.

New York, United States

APPRENTICESHIP - AIG Shields Up: Cybersecurity virtual experience programCompleted a cybersecurity threat analysis simulation for the Cyber Defense Unit, staying updated on CISA publications.Researched and understood reported vulnerabilities, showcasing analytical skills in cybersecurity.Drafted a clear and concise email to guide teams on vulnerability remediation.Utilized Python skills to write a script for ethical hacking, avoiding ransom payments by bruteforcing decryption keys.

São Paulo, Brazil

After a career break due to health challenges and family loss, I returned to work in a field that was entirely new to me. Despite the initial challenges, I embraced the opportunity, discovering a passion for it, and gaining invaluable knowledge and experience along the way.- Provided technical support and account management through Salesforce CRM for Disney Streaming Services end-users.

Dubai, United Arab Emirates

An unforgettable lifetime experience!- Provided L1 technical support for Oracle's IT infrastructure, ensuring minimal downtime and maximum performance while assisting L2/L3 Technical Leaders.

Alexandria, Egypt

What an experience! Dealing with children and teenagers while sharing our passion for Technology!- Developed and delivered a Basic Information Technology curriculum for Children and Teenagers students, focusing on practical skills.

São Paulo, Brazil

It was my Internship which I embraced as my second job! - Service desk support, providing timely resolutions to technical issues for HP end-users.

São Paulo, Brazil

It was my very first job!- Supported customer experience operations, ensuring seamless service delivery and high customer satisfaction.

Postgraduate Degree, Cybersecurity

Activities and Societies: I am currently pursuing my postgraduation of science in cybersecurity which provides a foundation in information.

Bachelor'S Degree, Network Engineering

I am currently pursuing my postgraduation of science in cybersecurity which provides a foundation in information technology (IT).

Cyber Lab Academy, Cybersecurity

I’ve enrolled in the Cybersecurity Lab Academy! This comprehensive program will deepen my knowledge and hands-on in the dynamic field.

Bachelor Of Technology - Btech, Computer Science, From 72% To 95%

Activities and Societies: I had the opportunity to lead the Technology Club in the Security subject, there were 12 students in total under.

Colegial Técnico, Information Technology