Erica Richter Email & Phone Number

+ Recruit, hire, train, evaluate and assign work to subordinates+ Monitor individual work performance and pursue progressive discipline constant with guidelines+ Maintain coordinate and modify workflow processes and procedures within the assigned functional area to ensure delivery of a timely, quality product+ Identify process improvement opportunities and make recommendations + Effective working relationships+ Provide effective, timely and appropriate communication

Santa Rosa, Ca

+ Provide consultation, analysis, defense and testimony on complex lien cases at Division of Workers' Compensation (DWC) lien hearings. + Assist Legal Lien Assistant Claims Manager (ACM). + Provide guidance and act as a technical (i.e., workers' compensation knowledge and expertise) to internal attorneys, claims adjusters and ACM. + Assess liability, coordinate (develop, implement, and monitor) defense strategies, and resolve lien Issues. + Provide expertise on medical billing, lien issues, claims handling, and Workers' Compensation laws, rules and regulations. + Trainer for new Lien Representatives * 2007 Award for Corporate Excellence * “Encore” award recipient in the third quarter of 2009, recognizing my efforts on the development of the Copy Service Analysis (utilized by multiple locations). * “Encore” award recipient in the fourth quarter of 2009, recognizing my efforts in Ambulatory Surgery Center Lien Resolution Project. * "Bravo" award recipient twice in 2010 for excellent teamwork. * "RAVE" recipient September 2012 given by ACM Bonnie Byrd, co-worker Julie Hornet and attorney Kati Tchobanoglous * "RAVE" recipient October 2012 given by AIC Robert Choi, ACM Bonnie Byrd and co-workerShirley Chung * "RAVE" recipient November 2012 given by AIC David Chung * "RAVE" recipient December 2012 given by ACM Bonnie Byrd, AIC Shirley Paiz * "RAVE" recipient March 2012 given by ACM Bonnie Byrd

Rohnert Park, Ca

Proactively managed, finalized and adjusted an inventory of complex claims, including cases with exceptionally high cost potential and litigation difficulty.Made timely liability decisions and benefit provisions.Estimated current and future cost of claims in support of reserve decisions. + Office trainer on case balancing and benefit letters * 2005 State Compensation Insurance Fund Achievement Award * 2002 State Compensation Insurance Fund Achievement Award

Santa Rosa, Ca

Evaluated case information and identified issues; recommended investigation and medical referrals; made liability decisions.Initiated and coordinated timely and accurate benefits, Return to Work process.

Santa Rosa, Ca

Supervised up to 12 Medical Bill ReviewersPlanned organized, directed and scheduled staff.Recruited, hired, trained and appraised employees.

Santa Rosa, Ca

Managed and control non-disability case inventory; and participated in Claims Training Program and acted as a training resource.

Certification, Experienced Claims Adjuster

Certification, California Claims Administration, Lien Claim Administration

Certification, Liens, A Town Hall Meeting

Certification, New Lien Regulations 2012

Certification, Master The California Official Medical Fee Schedule