Erica Robinson Email & Phone Number

-Manage delinquent customer accounts, ensuring adherence to legal compliance for multi-state lien processes.-Collaborate closely with District Managers to identify potential issues, offer coaching and feedback to property staff, and suggest process improvements as needed.-Coordinates property lock cuts, delinquent account validation and unit inventory. -Establish and organize monthly auctions to facilitate unit turnover and optimize revenue across multiple properties.-Develop and implement employee training programs, focusing on retention and skill enhancement to boost team performance.-Manage customer interactions, addressing concerns and facilitating vacating units to maintain high levels of customer satisfaction.-Create daily personal schedules to effectively manage time and ensure completion of multiple properties within tight deadlines.-Successes include performance based 'Rookie of the Year' award and the privilege to manage a 1,300+ unit property.

Independence, Mo

-Develop and write weekly staff schedules for 30+ employees to ensure optimal coverage and efficiency during peak hours.-Oversee training and development programs for new and existing staff, establishing new training processes to enhance service quality.-Collaborate with the management team to plan and execute menus that align with seasonal trends and customer preferences.-Perform bartending, serving, and cooking duties during shifts to support team operations and deliver exceptional customer service.-Coordinate and plan special events, ensuring seamless execution and positive guest experiences.-Manage inventory levels, conducting regular audits to minimize waste and ensure adequate supply of ingredients and materials.-Implement cross-training initiatives to enhance staff flexibility and improve overall operational efficiency.

Independence, Mo

-Delivered exceptional dining experiences by providing prompt and friendly service to guests.-Managed a high volume of tables simultaneously, ensuring timely order taking and food delivery.-Collaborated with kitchen staff to accommodate special dietary needs and requests, enhancing customer satisfaction.-Handled cash and credit transactions accurately and efficiently, ensuring secure and correct billing.-Trained new servers on restaurant policies and best practices, fostering a supportive team environment.-Maintained cleanliness and organization of the dining area, contributing to a welcoming atmosphere.