Erica Rose Smith Email & Phone Number

Coordinator and Subject Matter Expert for PSEG Nuclear Administration Document (AD) Platform. Maintain all aspects of creating, revising, and reviewing AD program documents. Owner of PSEG standard Microsoft Word templates for implementing and administrative procedures. Oversee project and contractors for conversion of WordPerfect 9 procedures to the MS Word template. Implement and support the Electronic Procedure Approval application. Track progress/metrics and provide updates to senior leadership. Provide training on different aspects of the AD Program, including the use of associated software, in individual or group settings. Conduct periodic detailed AD Program Workshops for Administrative and Technical Procedures. Maintain AD Performance Metrics. Perform Governance and Oversight of Station/Corporate implementation of AD Process.

Hancock'S Bridge, Nj

Maintain department performance indicators including 50.59 tagging, leak rate, main control room deficiencies, and those reported to INPO and the NRC. Oversee completion of department business metrics. Analyze and report on weekly and monthly overtime spending and forecast OT spending for the coming four weeks. Manage appointments for physicals and psychological evaluations for all department staff. Monitor and communicate annual supervisor review and reinvestigation expiration dates. Department IT point of contact. ERO member. Support outages in various roles including setting up and troubleshooting additional workstations.

Salem, Nj

Processed SAP security access requests for all new employees or contractors entering PSEG Nuclear. Managed task queue in ServiceNow. Executed access changes for staff that transferred roles or terminated employment. Conducted hardware and software testing for multiple IT projects. Drafted test cases for software releases. Scheduled meetings for pilot tablet deployment, trained new users, and provided ongoing support.

14Th Street

Educated clients on available technology, trained them in its uses, and personally set up each device per customer specifications before they left the store. Consistently provided outstanding customer service in high-volume, multi-tasked environment. Member of specialized team responsible for the supply of all service parts used by technicians. Performed daily physical inventory counts and researched variances to ensure accuracy. Facilitated highly individualized customer solutions in Apple’s flagship store.

Prepared individual federal, state, and local tax returns, ensuring clients received maximum refund allowable by law.

Performed diagnostics and computer hardware and software repairs. Consulted with customers to effectively advise them as to needed repairs and beneficial upgrades. Set up and optimized new PCs.

Managed teams of up to eight employees. Delegated responsibilities, enforced standards and rewarded initiative. Opened store, handled cash, ordered change and made deposits. Placed, received and verified supply orders.

Supervised cashiers, customer service, and hiring training coordinator. Responsible for cash handling, ordering change, and bank deposits. Managed the labor budgets, scheduling, andtime and attendance for all departments in the store. Processed payroll on a weekly basis. Ordered all office supplies and uniforms.

Diagnosed and repaired hardware and software malfunctions on PC desktops and laptops.

Computer Engineering

Psychology

Education record