Erica Rourke, Bsn, Rn Email & Phone Number

United States

Madera, California, United States

San Diego, California, United States

Greater San Diego Area

• Floated to all Sharp Healthcare hospitals to provide flu vaccinations to employees.
• Accurate documentation, prompt communication, exceeds customer satisfaction, collaborative team member.
• Impeccable assessment, education, patient outcome and service-oriented caretaker.

• Assisted students in a group setting in the Anatomy Learning Center
• One-on-one and small group tutoring for Physiology and Microbiology
• Graded students homework and exams

Greater San Diego Area

• Collected blood using proper protocol and technique.
• Received pre-collected specimens from client.
• Prepared specimen for transport to laboratory.
• Transported specimen to laboratory.
• Properly documented all tasks according to protocol.
• Drove company vehicle in a safe and prudent manner.

Greater San Diego Area

• Implemented process improvement for tracking building projects
• Managed all building projects for on-time delivery
• Lead weekly progress meetings
• Delivered building plans to appropriate city or county department
• Researched zoning requirements
• Assisted in day-to-day business operations including basic autoCAD

• 120 hour internship
• 250+ successful blood collections
• Performed venipuncture utilizing vacutainer, butterfly, and other equipment on a diverse population
• Instructed patients through collection of urine, stool, and other bodily materials
• Performed blood collection by venipuncture and capillary technique on all age groups (neonatal, pediatric, geriatric) for accurate and reliable test results as quickly as possible and with the least patient discomfort
• Ensured quick transport of specimens to the lab for testing

Greater San Diego Area

• Managed the life-cycle of a 300-product portfolio, ensuring all products were activated or retired according to schedule; maintained plans in Product Life-cycle Management (PLM) software ensuring accuracy for.
• Created and maintained Product Development Calendar using Microsoft Project, obtaining buy-in from cross-functional team members.
• On-boarded PLM integration for the department working closely with Product Data and Sourcing teams.
• Developed and implemented SKU specification sheets for new and top products.
• Created and presented weekly SKU tracking reports, and collaborated in Line Review process utilizing a combination of Omniture and Cognos reporting suites.
• Ensured completeness of all creative assets for product launch; including scheduling and coordinating photoshoots, overseeing approval and deployment of all image assets, and submitting and approving copy requests.

• Managed a team of Content Testers, on-boarded new members, and brought all of the high priority business projects to completion.
• Calculated project scheduling and planning, staff scheduling, and resource allocation for both planned and emergency work.
• Managed a portfolio of up to 400 projects concurrently.
• Created priorities for the team and ensured alignment of resources with business priorities.
• Trained and coordinated execution of training for new and seasonal Content Testers.
• Analyzed, developed, and implemented best practices for planning and managing Content QA processes.

• Performed functional, system, and compatibility black box testing on Web Content development deliverables.
• Tested, certified, and deployed new content to the Provide Commerce family of sites.
• Resolved content errors on both the website and email marketing campaigns by working closely with the Marketing and Web Development teams.
• Attended meetings with Web Development team and business managers to review, implement and improve content projects and email campaigns.
• Worked closely with Web Development, Marketing and Content QA teams to resolve errors and coordinate projects.
• Maintained project (PIR) plans, project deployment schedules, and other project related documents for Web Development and Creative projects, and published to appropriate stakeholders.

Greater San Diego Area

• Assisted training classes and conducted class segments.
• Monitored phone agents and provided performance feedback and coaching.
• Determined retention of seasonal employees.
• Worked with management to improve team lead position and training agenda for future seasons.
• Developed a strong knowledge base of products, promotions, and company policies and procedures for use in assisting phone agents via the in-house support line.
• Received, diffused, and resolved escalated customer issues.

Greater San Diego Area

• Performed both clerical and accounting duties essential to the monthly operation of the property management division.
• Assisted with the daily entry of rent and work order invoices.
• Prepared monthly income and expense cash flow reports for property owners.
• Developed accounting experience with monthly bank reconciliation.
• Performed clerical responsibilities including, filing, collating, word processing and making bank deposits.

La Jolla, CA

• Provided administrative support in both retail and wholesale operations.
• Merchandized displays for trade show presentations.
• Acquired proficiency in QuickBooks and ABS software to manage the accounting and inventory needs of the business.
• Distributed merchandise nationally and internationally to Museum Stores and other retail companies.
• Utilized Excel to organize personal payroll and inventory control data.
• Organized operations for trade show presentations.

Greater San Diego Area

• Executed all store functions from opening to closing.
• Managed inventory and placed orders for merchandise to be replenished weekly.
• Assisted customers, conducted sales transactions, framed artwork, prepared store for opening and closing, process returns, setup merchandising displays, ran end of day, week, month and year reports.

Bachelor Of Science (B.S.), Registered Nursing/Registered Nurse, 4.0

Maternal Newborn Nursing Care

Bachelor Of Arts (Ba), Human Development

Cpt1

Phlebotomy/Medical Lab Assistant