Erica Schuster Email and Phone Number

• Worked in a team production environment to perform the preliminary diamond grading process.• Followed laboratory’s grading methodology and procedures for locating, identifying and documenting clarity characteristics, treatments, and other features present in the diamond.• Assigned clarity, polish and symmetry grades according to the laboratory’s procedures in accordance with the GIA International Diamond Grading System.• Verified or determined various measurements and proportions according to laboratory procedures.• Read and implemented procedural updates pertinent to his/her job duties.• Complied with GIA corporate and laboratory policies and procedures, as well as statuary and regulatory mandates.• Participated in the laboratory’s Quality Management System through initiating corrective and preventative actions as appropriate and thereby contributing to the continuous improvement of laboratory quality.

• Developed policies and procedures that ensured consistency of quality and customer service. Generated new accounts and built annual revenues. • Developed close and personal relationships with clients to ensure customer loyalty and retention. • Advised customers on new styles, fashion trends, and product features. • Ensured the highest levels of customer service and satisfaction. • Developed new accounts, generated growth and profitability, adept to changing circumstances with innovative sales strategies. • Participated in receiving, check-in, and stocking of merchandise, prepared products for sale, updated and maintained existing client accounts, demonstrated new products, and show cased new jewelry.

• Consistently provided excellent, informed customer service and maintained strong reliable work ethic.• Communicated with customers daily.• Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. • Assessed client needs and recommended appropriate products or modifications. Successfully assisted customers in merchandise selection. • Build rapport and trust quickly with clients and colleagues.