Erica Viola Email & Phone Number

Boise, Idaho Area

Program Manager, AMS DesignJet Management support for the DesignJet Supplies and Hardware Category Teams for the Americas region including:• Reporting, tracking and analysis of product portfolio and revenue performance, shipments analysis, aftermarket data and various sales crediting and ad-hoc reporting.• Support category implementation of new product introduction roll-outs and product line price changes including systems processes, internal documentation and communicating complex information to partners and stakeholders. • Manage partner deal programs including creating and renewing deals and providing usage reports and analysis.• Collaborate with marketing team on partner facing messaging and marketing assets. Manage newsletter contributions for DesignJet supplies and hardware.• Manage Partner Link Alert and Pay Per Use programs, reporting and alignment with regions and conducting complex communication and coordination with participating partners and customers.

Boise, Idaho Area

Acted as Social Media Officer and assisted with Media and Public Relations functions.

Mountain View, Ca

Implemented and manage Spend Request/SOW Process for 3rd party contractor resource fulfillment for 60 Tech Managers.Contributed to a 30% reduction in contractor spend by providing increased visibility of all contractor project costs, deliverables and contract details via extensive Salesforce tracking, reporting and analysis.Advise Managers on vendor selection for project needs and provide assistance drafting SOW detail requirements per terms and conditions of the Master Service Agreements.Manage the procurement process via Ariba system for all 3rd party contractor spend and am the 3rd party supplier interface for payment issues, problem solving and contract issues.Managed 3rd Party Outreach program to establish communication with top Android developers to report critical bug issues using Jira system and also receive information about application updates affecting relevant devices.Completed the Salesforce Admin Training course.

San Jose, Ca