Eric Baez Email & Phone Number

Orlando, Fl, Us

Santa Clara, Ca, Us

Delft, Zuid-Holland, Nl

Achieved a 95% client retention rate through proactive relationship management and issue resolution.Exceeded upsell targets by 20%, contributing to a 15% increase in overall revenue from existing clients.Reduced onboarding time by 30%, ensuring clients quickly realized the value of TOPdesk solutions.Collaborated with product development, leading to the implementation of three client-suggested features.

Dover, Delaware, Us

Provide exceptional after-hours support assistance to customers, ensuring high levels of customer satisfaction through excellent sales service.Coordinated with the relevant team for handling software issues and requests while responding to customer interactions such as phone calls and emails.Utilized Salesforce to manage interactions and track customer satisfaction.Utilized ticketing systems to log, prioritize, and track support requests, maintaining a high level of responsiveness to meet service level agreements (SLAs).

Bellevue, Wa, Us

Direct sales floor activities, ensuring excellence in customer service and resolving store level problemsEstablish sales goals, manage budgets, devise sales forecasts, and consistently maximize sales and profitsOversee personnel management, interviewing, hiring, training, mentoring/coaching, and evaluatingManage merchandise selection, window displays, and stocking, working directly with vendorsWork with corporate management developing local marketing and advertising strategies

Bellevue, Wa, Us

-Identified and closed deals worth $1 million annually and managed a portfolio of 50accounts-Develop and maintain relationships with key decision-makers, influencers, and stakeholders within assigned accounts to understand their business needs and priorities, and align T-Mobile's offerings to meet those needs.-Proactively identify opportunities to upsell and cross-sell additional products and services, and develop strategic account plans to drive long-term revenue growth.

Richfield, Minnesota, Us

-Utilize customer relationship management (CRM) tools and other technology platforms to track and analyze sales data, identify key performance indicators (KPIs), and develop action plans to drive results.-Collaborate with store leadership and team members to ensure inventory levels are optimized, promotions are executed effectively, and customer needs are met.Monitor market trends and competitor activity to identify opportunities and make recommendations for product assortment and pricing strategies.-Build and maintain relationships with clients to drive sales and achieve revenue targets- Conduct product demonstrations and presentations to showcase the features and benefits of high-end audio and video equipment, home automation, and other technology solutions.