Eric Baez Email & Phone Number

Orlando, FL, US

Santa Clara, CA, US

Delft, Zuid-Holland, NL

Achieved a 95% client retention rate through proactive relationship management and issue resolution.Exceeded upsell targets by 20%, contributing to a 15% increase in overall revenue from existing clients.Reduced onboarding time by 30%, ensuring clients quickly realized the value of TOPdesk solutions.Collaborated with product development, leading to the.

Dover, Delaware, US

Provide exceptional after-hours support assistance to customers, ensuring high levels of customer satisfaction through excellent sales service.Coordinated with the relevant team for handling software issues and requests while responding to customer interactions such as phone calls and emails.Utilized Salesforce to manage interactions and track customer.

Bellevue, WA, US

Direct sales floor activities, ensuring excellence in customer service and resolving store level problemsEstablish sales goals, manage budgets, devise sales forecasts, and consistently maximize sales and profitsOversee personnel management, interviewing, hiring, training, mentoring/coaching, and evaluatingManage merchandise selection, window displays, and.

Bellevue, WA, US

-Identified and closed deals worth $1 million annually and managed a portfolio of 50accounts-Develop and maintain relationships with key decision-makers, influencers, and stakeholders within assigned accounts to understand their business needs and priorities, and align T-Mobile's offerings to meet those needs.-Proactively identify opportunities to upsell.

Richfield, Minnesota, US

-Utilize customer relationship management (CRM) tools and other technology platforms to track and analyze sales data, identify key performance indicators (KPIs), and develop action plans to drive results.-Collaborate with store leadership and team members to ensure inventory levels are optimized, promotions are executed effectively, and customer needs are.