Post Sales Support Engineer
Current• Manage and monitor a fleet of 50,000 Lexmark laser printers on the Walmart U.S. network forthe Home Office campus, Stores, Sam’s Clubs and Neighborhood Markets• Provide post-sales hardware and software support• Provide 2nd and 3rd level support and escalations• Design and create ways to improve Mean Time to Repair• Proactively ensure the highest levels of systems and infrastructure availability• Driver testing, implementation, and support on customers’ print… Show more • Manage and monitor a fleet of 50,000 Lexmark laser printers on the Walmart U.S. network forthe Home Office campus, Stores, Sam’s Clubs and Neighborhood Markets• Provide post-sales hardware and software support• Provide 2nd and 3rd level support and escalations• Design and create ways to improve Mean Time to Repair• Proactively ensure the highest levels of systems and infrastructure availability• Driver testing, implementation, and support on customers’ print servers• Monitor and verify fleet inventory management• Maintain security, backup, and redundancy strategies• Write and maintain custom scripts to increase system efficiency and lower the human intervention time• Participate in the design of information and operational support systems• Liaise with Walmart Field Support, vendors and other IT personnel for problem resolution, fleet updates Show less