Member of a group of veteran technology professionals who have created, managed and sold companies as well as developed products in multiple tech sectors. Growth Coaches act as mentors to Communitech startups, tackling a range of challenges, including using data for insights, growth and efficiency, fundraising, product development, sales, marketing, and intellectual property management.Specialties:Strategic business development, ideation, go to market strategy and value proposition refinement.Leveraging data throughout the customer life-cycle to differentiate the customer experience.Product/service monetization, product/service development, and operational efficiency through data excellence.Data quality, management, governance, and enrichment to drive business results.

Leading a team of IT, Data Engineers, and Operations professionals, I am accountable to digitally transform Communitech's operations and the way in which we serve our customers and membership. This involves building and operationalizing a data driven culture, process transformation, and cross functional enablement.

Accountable for the successful delivery of Cineplex Digital Media digital marketing solutions. This encompasses all aspects of the solution implementation including software, hardware and creative components across a wide range of verticals and world class companies. Includes end to end project execution including defining and agreeing upon definition of success, scope definition, budgeting, risk management, demand forecasting, resource allocation, pricing, capacity planning, and change control. Customers include McDonald's, Subway, A&W, Tim Hortons, Walmart, and ScotiaBank. Experienced in Agile and Waterfall project methodologies.

Reporting to the CFO; led a differentiated customer experience through data quality, analytics - using data as the foundation of products and services and the customer journey. Possesses deep expertise in mobilizing initiatives that strengthen product, road-map, operational effectiveness, process automation, technical infrastructure, while expand revenue-generating capabilities. Executive Leader on $40M, 2 year, enterprise SAP ERP implementation, assembled the corporate wide Data Governance and Strategy Organization within a 16 month compressed time line, underpinning $2.8B in revenue, service for 100,000 customers, and empowering 12,000 employees through data excellence.Assembled cross functional Voice of Customer feedback and planning loop with operational leads of all functions. Implemented feedback to improve the customer journey through touch-point improvement. Led the creation of all aspects of the international data maintenance help-desk, including the creation of infrastructure, policies and process documentation, knowledge management, corporate training, change management, and establishment of service level agreements.Developed and implemented data quality reporting, metrics, and measures of success - mapping the impact of data quality on customer experiences, operational goals and processes.Translated acquired company’s customer requirements into OpenText data, system, and process, a leader on the M&A integration executive steering committee on-boarding $850M in revenue.Specialties: Customer impact analysis | data science | machine learning | business intelligence | data enrichment and cleansing | NPS and customer satisfaction | data lifecycle management | cloud strategy | data presentment

Reporting directly to the CEO; led, structured, and managed the full life cycle of strategic, customer centric, company wide, executive sponsored programs. The work united all facets of the business including leadership of 20-person team composed of Pricing, Release Management, Strategic Communications, Government Relations, as well as collaboration with all functional units. Author of seminal OpenText Strategic Prospectus, this book detailed a 360° view of the customer experience - their view of OpenText, end to end analysis of the company, markets, opportunities, and threats.CEO representative, content and agenda lead on executive Customer Advisory Council (CAC).Selected to 2015 Leader’s Circle. Of 12,000 employees, one of 16 people selected as a high potential individual, worthy of direct CEO and ELT investment in talent development. P&L accountability for $6.6M budget.United with Sales, conducted full customer cross sell opportunity review, identifying sellable whitespace within the Global 10K, leading to increased revenue generating opportunities and changes to coverage model.Supported OpenText Core SaaS software release project. Provided testing, financial analysis, pricing and release engineering for the company’s first SaaS product.Mapped government use cases to existing product offerings, driving product enhancements and a ~$5M increase in government sales pipeline over 2 years. Led CEO thought leadership creation program, authoring books, whitepapers, and all external and internal presentations. Specialties: Program and project management | customer journey optimization | digital strategy consultation and implementation | adoption, loyalty, and retention | campaign and sales strategy implementation | new product and application implementation | competitive/industry research | marketing communications | sales and marketing plan creation | government relations

Full accountability and responsibility for quarterly CEO planning cadence, Board of Directors briefings, and executive level operations meetings. Prepared investor messaging, and CEO presentations.In conjunction with R&D, launched $5M comprehensive review and procurement of software license tracking and protection mechanisms. Identified customer stakeholders, solicited feedback, participated in the vendor review/negotiations, and championed the initiative to final release of the new system.Working with Product Management and Marketing, and R&D, led the creation of one company wide Pricing and Release Management team, expanding the breadth of pricing to include strategic pricing review and recommendations.Spurred and overhauled 400 volume-based discount curves to single methodology, leading to changes in discounting practices. Fostered a dynamic, engaged team environment, above the corporate average, achieving team engagement scores in the 90th percentile.Launched and led the creation of company wide, external, Corporate Social Responsibility policy and statement.

Propelled a diverse group of Senior Product Support professionals and Customer Success Managers - the North American Escalations Support Team - comprising a diversity of technical skills and geographic locations.Prime point of contact for North American escalations, working with European and Asia Pacific escalations team to balance customer requirements on an international basis.Championed the re-architecture of 15-year-old patch generation, formatting, and delivery process. Resulted in end to end reorganization of the process via 5 month Lean 6 Sigma project.Propelled a new operational structure between Customer Support and R&D, via integration of key Support team members into the go-to-market product and bug fix planning process.Chaired cross company, weekly worldwide Hot Issues call, as well as owner of weekly escalation reports.Gained buy-in from Research and Development (R&D) to lead and assemble a dedicated bug-fix team. Shaped Customer Support reporting metrics, including developing the cadence, Key Performance Indicators (KPI's), and measures of success.Spearheaded a Customer Success and Technical Account Manager team dedicated to servicing the complex needs of high profile, high revenue accounts.Member of the software beta team, defining process to maximize internal and customer benefit from the program.Orchestration of resources for high profile customer initiatives, including initial go live deliverables, upgrades, and broad implementations.