Yolitzin Buendia Email & Phone Number

Mexico

Toronto, Ontario, Canada

•Resolve customers’ concerns and requests on their Investor Relations websites promptly by completing website editing in CMS.•Respond to international customers via email and phone calls in a professional tone.•Follow up customers’ requests in Salesforce to meet their expectations successfully.•Meet with supervisors and managers regularly to report on the progress of my tasks and projects.

Utah, United States

•Found resolutions to customers' issues by using structured communication to understand their concerns and keep customers informed of the progress of their projects.•Educated customers regarding the solar process to modify their behavior and build quality relationships.

Mexico

• Planned and delivered 200+ 2-hour lessons based on a variety of teaching methodologiesand techniques based on the students' learning styles and goals.• Evaluated the progress of each student every month.• Used 3+ technologies to deliver lessons

Mexico

• Met with the stakeholders every other week to show the functionalities that were developed in the previous weeks and took notes on the ones they wanted to be worked on in the following weeks. Then I communicated the new requests to the project manager.• Developed the requirements that the project manager assigned to me within a week.• Tested the functionalities I was assigned to make sure they worked as they should before I showed them to the stakeholders in the meeting with the stakeholders.

Online

• Designed and developed 6 individual courses in 10 days based on my students’ needs for job requirements or personal goals.• Coordinated the delivery of the lessons and evaluated the progress of each student twice per month.

Chalco, México, Mexico

•Trained and supervised teachers as they planned and taught their lessons.•Designed the teachers' shifts every month and assigned them to the groups.•Determined the date and location for the groups to take a level certificate exam every 3 months as well as the certificate delivery.• Took immediate care of the students’ concerns by offering solutions within the same day.

Amecameca De Juárez, México, México

•Designed, scheduled, and developed 4 courses in 1 month by sorting through the curriculum and finding the most relevant topics to deliver lessons on time.•Delivered the lessons to the groups I was assigned to, which were usually 5 groups at a time, by following the school's guidelines and including unique and original activities when it was allowed.•Kept daily track of the students' progress and planned ways to help them reach their goals. •Provided individual feedback to the students every week.

Bachelor'S Degree, Profesional Studies, Senior

-GPA: 3.81

Associate Of Science - As, General Studies