• Providing strategic and operational support to organizations in four key areas:• Recruitment and Admission Strategy• Employer Relations Program Development and Implementation• Early Career Professional Development Coaching & Workshop Facilitation• Business Advising to Small Business Owners

• Orchestrates a company-wide process mapping overhaul from headquarters, significantly enhancing training delivery methods and amplifying internal capacity, leading to a 35% uptick in cross-departmental operational efficiency.• Engineers and executes targeted training programs tailored to the core business processes, streamlining operations and driving a 20% increase in interdepartmental productivity.• Devises innovative operational strategies, providing a framework that accelerates operational execution and leads to a 15% improvement in organizational agility.• Facilitates professional development initiatives, directly resulting in a 50% improvement in staff competency metrics across the programs department, Human Resources, and IT.• Pioneers the introduction of strategic development and efficiency initiatives, translating into a 30% enhancement in performance metrics within the operational framework.• Refines training methodologies by capitalizing on actionable insights from data analytics and stakeholder feedback, culminating in a 40% rise in training program effectiveness and attendee satisfaction.• Lead a cross-functional team in the thorough review and optimization of existing company procedures, resulting in a 25% reduction in process redundancies and a 20% increase in productivity.• Collaborates with department heads to customize policies and procedures, ensuring they are relevant and practical and effectively support daily operations across all levels of the organization.

• Provide business advising and professional development services to small business owners.• Provide group and individual business coaching that has substantially increased client success by 70%.• Coordinate content creation and marketing initiatives to business owners, which increased market visibility by 40%• Coordinate and supervise staff professional training and development activities for entrepreneurs, including workshops, seminars, and conferences.

• Monitored and evaluated program progress against contractual grant obligations, leading to adjustments in service strategy to ensure positive outcomes.• Managed the intake and enrollment process, ensuring accurate record-keeping in the client management system.• Coordinated with delegate agencies to ensure effective implementation of programs.• Collaborated with the internal communications department to promote workforce development programs to residents and community organizations, increasing program awareness and participation.• Developed and maintained excellent community relations by actively engaging with local stakeholders to support program goals.• Designed and developed a comprehensive career readiness training program for targeted populations.• Offered one-on-one and group guidance and education on researching the job market, analyzing different occupations, and applying for opportunities.• Provided direct referrals to workforce centers, bridge programs, sector centers, and unique hiring and training initiatives

* Developed pipeline of applicants and led outreach and enrollment process training in Chicago* Organized virtual networking events for increased program visibility and targeted prospects* Processed applications for admissions and guided a team to improve evaluation procedures* Upgraded customer service approach, providing better support and advice for potential students* Implemented Salesforce for tracking and analyzing data to optimize resource allocation* Routinely reported recruitment and enrollment data using Salesforce, benchmarking against goals and grant requirements

• Managed all stages of the job development process, encompassing the creation and preservation of strategic partnerships with both local and national retail and hospitality businesses in search of talented professionals.• Developed outreach initiatives in collaboration with community organizations to aid in the recruitment of retail and hospitality candidates.• Responsible for securing 33% of all new employment opportunities throughout the company.• Coached and developed job candidates on essential skills such as company research, resume composition, and interview techniques, which resulted in a 50% increase in job placement.• Implemented a post-employment follow-up mechanism that enhanced job retention by 35%.

• Managed and oversaw global information security protocols, ensuring international consistency and adherence to industry standards.• Designed, implemented, and managed a comprehensive Global Information Security Program.• Collaborated with IT and organizational leaders across international locations to assess and better control risks.• Identified and escalated potential security threats, coordinating response efforts on a global scale.• Played a crucial role in developing and managing security-related operations and incident response.• Ensured organization-wide understanding and adherence to global security standards through regular training, workshops, and communications.• Worked closely with the legal and compliance departments to ensure all data protection regulations and international security laws were met.• Regularly reviewed and updated company security policies and protocols to account for changes in the global security landscape.• Leveraged the latest technologies and best practices, ensuring a robust security infrastructure that was resilient to ever-evolving threats.• Oversaw the creation of disaster recovery and business continuity plans that catered to global infrastructure needs.• Conducted regular audits and reviewed security access and operations across all global locations, ensuring no breaches of policy and adherence to best practices.• Reported to the global head of IT or Chief Information Security Officer.

• Developed a vendor assessment program, resulting in a 50% increase in security compliance among external vendors.• Established a vulnerability management program to identify and remediate critical and non-critical threats.• Conducted Security Awareness, Incident Response, and Business Continuity training and testing for over 500 employees.• Responsible for supervising daily, weekly, monthly, quarterly, and annual security checks performed on all IT-related equipment.• Implemented an annual documentation review process to track and maintain all technical and security-related changes.• Directly reports to the Chief Information Officer.

• Assisted faculty, staff, and students with troubleshooting IT hardware, application software, and Internet issues• Developed organizational project plans with Microsoft Project that increased departmental productivity by 100%• Created and managed a conference room reservation procedure that increased room usage by 60%. • Developed a technology training program for new and transferring students on various campus resources.• Created technical policies and procedures to streamline departmental processes and workflow• Developed and managed work schedules for student workers• Reported to the Director of Network Infrastructure

Developed Project Management department which reduced project completion time and cost by 200%.Lead project team of 15 engineers, 2 administrators, and 7 technicians.Determined project deliverables, scope, tasks, communication flow, and processesReported to the Chief Information Officer

Performed security-related reviews ranging from security camera checks to outage reviewsEnforced change management policies and procedures and documented all security-related processesImplemented daily tape backup process, internal media swaps, and offsite storage administrationEnforced change management policies and procedures and documented all security-related processesReported to the Director of Support Services

Provided network support for over 1,200 end users.Created, modified, deleted, and documented all end user network accounts, security badges, e-mail accounts, e-mail distribution lists, and security groupsReported to the Director of Support ServicesAwarded 2006 IT Support Services Employee of the YearReported to the Director of Support Services

• Provided technical support for over 400 end users.• Troubleshot various PC hardware and software issues for collectors and upper management.• Swapped telephone extensions, implement hardware cross connections, and modified ACD groups for multiple departments.• Reported directly to the Manager of Technical Services