Network Technical Support Engineer
Technical Support Engineer Nortel Technical Assistance center (TAS)* CS2100/SL100 Technical Support for the government and large enterprise clients.Enterprise Network Lead Tech.* Commissioning and onsite technical support for Nortel's highly distributed VoIP Communication Server 2100 product solution.* Provide onsite CS 2100 compact call agent cut-over support, commissioning, and training for multiple customer sites.* Commissioning and support for Enterprise customer VoIP applications (SIP, CICM, Mediatrix, MCS5100) in a LAN, campus, and WAN environment.* Commissioning and support for Nortel Contact Center products (formally Symposium Call Center Server) * Commissioning and support for several Sun Solaris servers (CBM, CMT, IEMS) used for management of the Communication Server.* Commissioning and support for several media gateways, such as the Nortel Passport 15K, MG9K, MG3200/3500, requiring expertise in TCP/IP and TDM (Ethernet, SONET, DS-3, DS-1, ISDN, etc.PRSM Maintenance Engineer* Supported the PRSM network Omni switch, 1 Meg Modem, Internet.Wireless and Broadband Support Tech lead.* Broadband Wireless Installing and commissioning Nortel wireless systems around the Pacific Basin.* Testing and developing point-to-multi point radio and microwave systems. * Installed multiple Micro Cell sites and extended their controlling DMS-MTX and SS7 servers for Verizon Saipan and Hawaiian Telecomm. ( CDMA, AMPS, TDMA )Site team Lead for Verizon and AT&T accounts* Manage and commission Nortel DMS10, 100, 250, and 500 switchesTransport Tech lead.* Manage and commission Nortel’s Transport equipment.