Eric Buck Email & Phone Number

Chardon, Oh, Us

Tyler, Texas, United States

Hired to evaluate corporate flagship projects current state of QA. Design and implement a QA org from the ground up, aligning new QA processes with existing PMO.

Cleveland/Akron, Ohio Area

Engaged to assist with multiple projects under PNC's C&IB portfollio. Started with LeaseWave final testing push, release certification, and production deployment.Clarity to Clarizen project data and artifacts migration. Defect process management and oversight of external development vendor. (Client using ALM, vendor utilizing JIRA.)Detailed testing schedule creation, management, testing activity choreography, and daily updates. (MS Project)Multiple weekly testing summary, project health decks / scorecards created and presented to varying levels of leadership and business sponsors. ALM dashboard design and distribution. Created custom dashboards in Excel to augment ALM dashboard/reports.Planned, stood up, and managed the LeaseWave deployment Command Center at PNC's equipment finance office in Cincinnati. Tasked with hourly/daily/weekly Command Center health reporting, resource allocation/scheduling, managing critical issues through resolution, and folding the Command Center when daily operations were handed over to Run the Bank team. Worked with TCoE, Audit, 2nd Line of Defense (Risk), and cyber security team members to maintain adherence to PNC project management workflow/required artifacts, governance guidelines, regulatory compliance, and security standards.Project budget reporting, cost plan creation and review, quarterly assertions for each of my projects, phase gate reviews / readiness assessments, and usage of Clarity/CA PPM/PeopleSoft/Open WorkBench for tracking and reporting project finances, resource allocation, and project health metrics. Managed as many as 7 simultaneous projects across 3 lines of business. Test phase evidentiary artifact assembly/tracking, approval. Requisition submissions/approvals/tracking. SOW reviews, submissions, extensions. Worked with Sourcing and Legal to move each SOW through PNC’s complex vetting and approval process.Responsible for combined budgets totaling $32 million.

Cleveland, Ohio

Engaged by Techsource to assist with QA efforts for several projects within the Rosetta marketing division. (Later absorbed by Razorfish and Sapient as part of the Publicis Groupe’s effort to merge multiple recent acquisitions in the Marketing sector. Tasked with managing QA activities and processes for multiple clients within the Rosetta | Razorfish domains.Assigned primarily to Signet Jewelers account.Developed QA assets for GemScope and Clienteling projects (multi-phase / multi-year projects).Created UAT roadmap docs for each round of UAT. Feature list, golden and negative process paths, expected results, form/field breakdowns, state conditions, known issues, workarounds, best practices, etc.Worked directly with clients during UAT to discuss open issues, workarounds, new features, answer product questions, draft and assign defects, reporting back to originating end users when a defect they discovered was ready for retest, etc. Tech touch-base follow-through for QA artifacts requiring client clarification or client-side updates. Jira usage, reporting, and customization.Workflowy setup/updates/archiving Geo-diversity of project team mitigated by using #Slack for internal communications.

Dallas/Fort Worth Area

Contracted to help ease the load on a maxed-out QA manager juggling a dozen projects.Tasked with building an approach for the external vendor testing effort. With dozens of external vendors, all of which were going to be impacted by the upgrade to Harley's new fleet leaseing loan origination & servicing software. There were thousands of moving parts and complex requirements with multi-vendor readiness and execution dependencies. Worked directly with vendors to determine which interface updates would/would not affect them. Coordinated integration testing efforts in lower environments for multiple internal and external teams.Tracked and reported on all QA-related artifacts generated before, during and after each round of testing. Test Plan and Test Strategy document creation, maintenance, reporting, and submission to audit for archival.Planned, created, circulated and updated dynamic vendor testing schedule. Developed contingencies for vendor development delays that would affect other vendors and internal LOB testing resources / SME's.

Dallas/Fort Worth Area

Engaged by Object Systems Group to assist with an Enterprise Point of Sale application redesign and roll-out. This CAI project leveraged the agile development framework, with strict adherence to Agile processes. Tasked with:Managing a team of 6 onsite QA testers, and collaborating with a large-scale offshore testing team. Onsite team consisted of 4 manual testers and 2 automation specialists. ~50 Offsite testers that were utilized for manual regression testing of components that had not been automated yet, or could not be automated. User story assessment and course correction as needed from a test-ability perspective. Story-sizing "poker" sessions, using a modified Fibonacci scale to help gauge our story points. 6-12 stories per sprint, with our velocity being gauged on how many points we accumulated for stories successfully implemented during said sprints. Acceptance testing automation was carried out with a variety of tools within the MSVS2015 development env (running on .net 4.6). Primarily: Specflow/Protractor, Cucumber/Gherkin, Selenium Webdriver, and Silk for J. Introducing client BA's, SME's and stakeholders to standard best practices early in the requirement gathering phase (during Initiate phase) to ensure easier test execution and coverage assessments further down the development pipeline. Test planning, test case creation, requirement testing, and defect reporting/triage. Conducted story review sessions with QA team after the Product Owner selected which stories we'd be working on in each sprint. These early-sprint, full QA team reviews of each user story helped immensely.Report dashboard creation, customization and data mining for directors and stakeholders.Unit to System/Integration testing hand-off, entry / exit criteria certification and sign-off. User Acceptance testing oversight, guidance, and reporting. Regression test automation. Review of existing use cases and test cases to select best candidates for automation.

Nyc

Engaged by FRB-NYC to assist with upgrading Quality Center 11 to Quality Center 11.52, and 2 years later, from QC 11.52 - ALM 12. Retained afterwards on a part-time basis to serve as backup to their primary ALM admin as needed.*Overlap with Centerpoint assignment due to another slow-down on hours at Centerpoint. Contract with Federal Reserve OK'd by my Director in advance.Training, mentoring, issue escalation and resolution. ALM project setup, customization, user imports, role-customization, workflow customization, maintenance. SAP Solution Manager implementation/integration. Training material creation and updates. Introduced team to new features and workflow processes / best practices for ALM. Test case, requirement, and defect import/export, and sprint/project-level reporting. Dashboard customization and data mining for directors. Worked directly with Test Manager, Test Lead, multiple Sr. DBA’s, and Sys. Arch. Lead over the course of 2 weeks to install new version in Test Env. Migrate and convert existing projects to new version in Test Env. Perform data validation check on all projects. Verify user access to upgraded projects in Test Env. Created parallel production environment. Migrated all projects and users. Verified all existing customizations were cloned properly in updated projects.Phase 1 Environment: HP QC 10 – QC 11.52 - Enterprise Upgrade – Linux – Sun Solaris – Oracle – Win7 client side config.Phase 2 Environment: HP QC 11.52 – ALM 12 Enterprise Upgrade – Linux – Sun Solaris – Oracle – Win7 client side config.

Houston, Texas

Engaged to assist with upgrade from QC 10 to QC 11.52. Retained afterwards to serve as their primary ALM administrator while training an FTE to be the new Admin. After several misfires with trained FTE's quitting within a few weeks of having ALM admin duties assigned fully to them, I was asked to step into the role "for the foreseeable future". What had initially been slated as a 3 month upgrade/train and roll-off contract, ended up being extended to over six and a half years before the primary AMS project was fully implemented. Training, mentoring, issue escalation and resolution. New project setup, customization, reports, software maintenance and patching. Performance tweaking. New user setup and training. On-call for mentoring for users located across US time zones and Bangalore.Daily sessions with FTE's to train them as a QC/ALM admin. Project migration and validation testing for the multiple QC 10 – ALM 12.0 upgrades. Collaborated with team members ranging from end user testers to company directors.Upgraded licensing as needed. QTP implementation and maintenance.Onsite IBM Optim admin. Continued assisting with issue resolution for managers after the project hand-off had occurred, keeping lines of communication between multiple test teams open during overlapping internal restructures and wildly fluctuating testing schedules in shared environments. Environment: HPQC 10 - ALM 12.0 / - WinServer 2003/ WIN 7/Win8

Fayetteville, Arkansas Area

Engaged to assist with upgrade from QC 10 to ALM 12.0. Retained afterwards on a part-time, as-needed basis to serve as their primary ALM Admin while training an FTE to be the new Site Admin. *Overlap with Centerpoint assignment due to Centerpoint PM scaling back my hours for several months while they waited for the next phase of the project to be fully funded. Contract with Tyson was OK'd in advance by CNP hiring manager.QC/ALM Installs/upgrades/project migration, issue escalation and resolution. New project setup, customization, report creation, software maintenance and periodic patching. New user setup training (inuding creating custom re-usable training materials), and daily mentoring. Daily training sessions with CNP FTE to train them as a QC/ALM site admin. Project migration and validation testing for QC 10 – ALM 12.0 upgrades. Worked with a wide spectrum of end users: From testers to product owners and business sponsors. Upgraded licensing as needed.

Cleveland, Oh

Engaged to manage quality assurance and project deliverables for 80+ projects, with a focus on standardizing processes for engaging projects with the QA team's service offerings. Created an internal Quality Management Model from scratch. Keying it to work in a RUP-centric environment.Designing ab SQA Engagement Model/ new project dynamic survey for PM's.Responsible for growing internal Quality and Testing Services group from ~50 testers to over 200 testers.Responsible for reporting all relevant metrics to key stakeholders and project sponsors. Status, budget, Action/Issues/Decisions reports rolled up through organization oversight groups and on to the senior directors and company officers. Environment: QTP, Quality Center, IE, Mozilla FireFox/Thunderbird, Chrome, Windows 2000/XP, Unix AIX 6, Citrix, TinyTerm HTML/DHTML, SQL Server, Active Directory, JavaScript, (Full Office Suite97-2003) VBA, Apache Web Server, DBVisualizer, MS Project, DB2, RUP, SQL, Requisite Pro, Allegiant Imagine, PCG-Electronic Bill Pay, IP, PerformanceStation, ClearQuest, SharePoint, MS Netmeeting

Cleveland/Akron, Ohio Area

Engaged to manage quality assurance and development processes / deliverables for the staggered implementation of 8 Oracle Application Modules (8 separate projects).Worked within Sherwin-Williams TCoE. Lead and directed cross-functional teams to deliver multiple projects within the constraints of schedule, budget, and scope.Managed a team of 12 automation experts (Quick Test Pro), 2 load testing (LoadRunner) experts, over 40 manual testers (primarily using Quality Center) across 8 business lines. Onsite/Off-site Quality Center AdministratorDeeply involved with overseeing and gathering performance benchmark metrics, support, reviewing test results and reports from onsite / off-site Oracle and IBM representatives. Trained on IBM’s Ascendant Methodology, which was based on an Agile-like approach, and Ascendant Project Document, Management & Reporting Repository. Tasked with creating all online documentation for Best Practices, Lessons Learned, QC training manuals, departmental policies/procedures for issue escalation and resolution. Worked with management to switch to a more Test Driven Development solution.Led the initiative to create automated regression scripts for each of the Oracle App modules as they passed Go-Live testing and final sign-off. Created an internal reporting dashboard, with daily, weekly, quarterly reports that rolled up to all levels of management. Mentored FTE’s on basic and advanced quality assurance principles and methodologies. Worked with functional leads and business users to create and gather key deliverables including: Target process designs, use cases, requirements, test cases, and testing data management. Conducted Quality Center training for functional leads, business users, and project management and program owners. Created Quality Center training presentations and user reference guides, as well as providing one-on-one support after training to mentor users that needed additional help.

Las Vegas, Nevada Area

Engaged to manage quality assurance and development practices for four large, concurrent projects: Windsor to Harrahs.com Internet Integration, Windsor to Harrah's Patron Database migration, Windsor Casino Management System Conversion, and Lodging Management System capacity testing.Responsible for 15 Testing Leads, 400+ Test Engineers(a mix of onsite and off-shore resources), 10 Performance testers, 3 DocFlow experts and countless LOB functional/UAT testers (manual testers).Responsible for a combined QA budget of 28.5 million (USD) for all four projects.Utilized HP Quality Center 9.2 as primary testing artifact repository. Report creation, project setup and customization, user training. Software patching. Led and directed cross-functional teams to deliver multiple projects within the constraints of schedule, budget, and scope.For the CMS Conversion project I managed a team consisting of 15 manual testers, 5 automation experts, and 1 load testing expert. Oversaw all QA efforts for the Windsor Casino Go-Live (conversion) effort. Helped the Quality Control Group develop and implement new Quality Assurance best practices based on Sapient’s HIT methodology (Which was similar in execution and planning to Agile). Created Daily, Weekly, Monthly, and various trending reports that were distributed company wide. Routinely engaged by mid and executive level management leaders to help ascertain progress and work out mitigation efforts for key project deliverables. Conducted quarterly QA metrics database updates that roll up to company financial officers (and everyone in between).Completed impact analysis for existing functional requirements as well as scope creep LOE assessments for all projects under my direction.

Washington D.C. Metro Area

Engaged to develop a QA strategy for Fannie Mae’s End-to-End Summit/DEBTS upgrade and deployment.Lead and directed cross-functional teams to deliver multiple projects within the constraints of schedule, budget, and resource availability. Responsible for the oversight of two separate test teams. Each team consisted of 7 automation experts that were also used for manual testing when necessary, and 2 test team leads. Ensured that deliverables met both ELSIF and SOX compliance requirements.Created a fail-over testing strategy with key business leads and system architecture leads.Collaborated with business users to identify which EUC’s (End-User Calculation Spreadsheets) would be covered/supported by Summits DEBTS cots solution, and which EUC’s would require additional custom development to work with the upgraded system.Conducted testing for multiple system interfaces in Development, System Test, and Staging environments. Adhered to Fannie Mae’s SLCM guidelines (Software Life Cycle Methodology).Wrote test cases based on requirements stored in both Requisite Pro and Quality Center. Fannie Mae uses a custom utility to synchronize requirements in ReqPro with Quality Center. I was also responsible for backing up QC projects prior to each ReqPro to QC synch. Created an RTM (Requirements Traceability Matrix) mapping requirements in Quality Center to test cases in the Test Plan module.Mentored the development team on how to create a Unit Test Plan. Developed the System Test Plan for 3 different releases.Mentored the business leads on how to create UAT test Plan and manage the UAT process. Conducted bug triage and resolution follow-up meetings during System Test and UAT phases.Created and distributed daily testing progress and defect reports.Assisted SAP HR testing team with creating testing schedule and key QA deliverables. Created a software automation plan and schedule.

Cincinnati Area, Ky

Lead a team of 32 testers, a mix of onsite and offshore resources. Responsible for scripting assignment and follow-up. Assigned to flagship enterprise-wide Investment System project. High visibility project with tie-ins to nearly every business line. The new investment system had over 15,000 requirements, and what can only be summarized as a highly optimistic production implementation schedule. Classic mini-waterfall SDLC approach.TestDirector/Quality Center utilized extensively on this project. There was a great deal of customization within each module. All Test Plans, and Test Lab run results, as well as defect subjects, were mapped back to the requirements for coverage assessment. Environment: Mercury Interactive QuickTest Pro (8.2) / TestDirector 8.0 SP2 (Quality Center), IE, Mozilla FireFox/Thunderbird, Windows NT/95/98/ME/2000/XP, Linux, Unix AIX 6 (ksh), TinyTerm HTML/DHTML, SQL Server, JavaScript, Access, (Full Office Suite97-2003) StarOffice 6.0, VBA, Apache Web Server, Tomcat Web Server, DBVisualizer, DB2, SQL.

Cincinnati Area, Ky

Brought in for a short-term 1-3 month assignment, tasked with implementing a QA automation strategy with no existing framework. Contract extended to 6 months to allow for completion of scope-creep elements.Utilized WinRunner for automation of Home Delivery order website. This allowed the internal Home Delivery QA team to reduce regression testing cycles from 2-3 weeks, to 1-3 hours. Worked with multiple internal BA's to better understand business processes and requirement updates/verification. Mentored FTE’s on script maintenance and execution. Environment: Mercury Interactive WinRunner / TestDirector /LoadRunner/ AstraSite Manager, Internet Explorer 3.0-6.x, Netscape, Mozilla FireFox, Windows NT/95/98/ME/2000/XP, Linux, Unix AIX 6, (SUN, ksh), TinyTerm HTML/DHTML, SQL Server, Java, JavaScript, MS Project, Access, (Full Office Suite97-2003) StarOffice 6.0, VBA, ColdFusion, Flash, Apache Web Server, DBVisualizer, DB2, SQL

Reading, Pa

Assisted in the oversight of quality assurance efforts for an Internet based startup-banking company (First WebBank Direct was a division of Sovereign Bank) testing in-house/ third party applications (web, back-office, and client-server/mainframe environments)Stepped up to managed a 12-30 person testing team for 3 years after the initial QA Mgr. left for a better opportunity.Specialized in automated testing, utilizing Mercury Interactive’s Test Suite (WinRunner, TestDirector) Also utilized MI’s LoadRunner for performance testingPerforming on-site and off-site testing of Internet/Intranet based banking systems, its subsystems, and external vendor interfaces.

Ft Knox, Kentucky

Engaged to test Leads. “Leads” was a client/server and web based application, supporting 14,000+ US Army recruiters. Managed 18 QA engineers across three testing teams.Established testing guidelines and procedures for testing group used throughout the various testing cycles.Worked as a liaison between development team and the client’s functional leads representatives.Participated in the interviewing and hiring QA engineers for the Leads/Fazer/MPA projects.Attended preliminary and critical re-design walkthroughs.Participated in high level review of functional specifications, recommend enhancements to support continuous improvements.Wrote detailed test plans for the Leads application.

Jacksonville, Florida Area

• Worked with a four person QA team charged with testing in-house software development• Evaluated prospective testing software for use in functional regression testing of internally developed client-server applications• Lead WinRunner, SQA Robot, and Compuware QA Run script developer for Y2K testing of components for various internal applications• Developed test case scenarios for all loan lock-in components• Documented results of regression and load tests for corporate and overseas review by members of the Australian National Bank oversight committee