Eric Burns Email & Phone Number

California, United States

New York, Us

In my role as a fractional Chief Technology Officer at TAG Outsourcing, I utilized my extensive experience in technology to contribute to the company's success. By leveraging my background as a System Administrator, Full Stack Developer/Architect, IT Engineer, and Senior Sales Engineer, I am able to implement and integrate a wide range of technologies to meet the needs of our partners and customers.

Middletown, Delaware, Us

Do you need skilled developers to stay ahead of the competition? Have you designed technology to revolutionize your space, but can't hire the quality talent you need?You likely already know that U.S. and Western European developers are hard to hire as well as very expensive. You also know that services from cheaper regions lack the quality you need. I suggest you leverage Eastern European expertise and precision. A metrics-driven organization is critical, and it is best to have a North American-based account manager. This is the best value in the world today.I've worked with Software Engineering Service firms from Ukrainian in the past. I was sold on the region's talent. Once I'd spoken with the CEO, and learned about their team, I was sold on Geniusee. Not to mention how thoughtful their contingency plan was to mitigate current events.Geniusee has brought me on board as a fractional VP of Sales Operations to accelerate their expansion into North America. My years of experience as a developer, sale executive, and sales engineer makes it possible to get the right message to all stakeholders, in the right vernacular. Reach out to me to learn for yourself!

I can provide a range of consulting or contracting. My projects have included: * Facilitating Marketing events leveraging Raspberry Pi systems as the hook. * Six month contract extending and improving a Conversational AI MVP to be more effective. * Building an IoT system used in an Escape Room leveraging WiFi and RFID cards. * Building custom WordPress sites. * Expanding Sales Outreach in North America for an Eastern European Software Engineering Services firm. Looking to solve intricate IT problems? Reach out!

Düsseldorf, North Rhine-Westphalia, De

Cognigy.AI is the Enterprise Conversational Automation Platform for customer & employee service automation. Available in both on-Premise and SaaS, Cognigy.AI enables enterprises to connect to their users on any conversational channel, including chatbots, virtual assistants or voicebots on phone lines. Cognigy.AI chatbots and virtual assistants communicate effectively and intelligently with customers and employees. Cognigy supports any organization, including service, marketing, sales and HR to create outstanding user experiences, to guarantee 24/7 service and to increase revenue. The graphical toolset allows both non-technical users and developers to build and manage complex interactions that go far beyond simple FAQs towards automating complex business processes.They expanded too fast in the United States and have done multiple RIFs since.

Palo Alto, Ca, Us

Aisera transforms how organizations deliver IT, Support, and Ops. Using industry-leading Conversational AI and Conversational RPA, Aisera provides AI Service Management (AISM) solutions for enterprises to automate IT, Support, and Ops tasks to deliver exceptional AI Service Experience.Besides pre-sales, I am:* Writing and recording promotional videos* Adding to demo flows* Creating documentation to enable new Sales Engineers* Writing scripts to process data

San Francisco, Ca, Us

* Key presenter/contributor for Raspberry Pi based virtual event. Built Fastly themed Raspberry Pi OS with required applications. Discovered way to clone systems 5.5x faster. Visit https://twitter.com/hashtag/Fastlybrightideas* Closely collaborating in Pre-Sales activities such as product demos, pitching Fastly Edge Cloud value proposition to prospects and customers.* Creating demo flows. Standardized documentation of existing demos.* Created purposeful learning documentation.* Web Performance Analytics plus Business Impact.* Enterprise/SMB High Tech Vertical.Fastly provides more visibility and control than any other CDN. With 150ms global purges (cache invalidation) you can cache event driven items like sporting scores, current actual inventory, and API calls. This reduces server costs/requirements while improving performance. Stream all logs in near-real time at no additional cost, move logic to the edge, give your digital transformation an edge!

* Completed "Blockchain for Business" Professional Certificate at edX. Two courses by LinuxFoundationX* DevOps Practices and Principles Certificate at edX.* Three courses on doing Webinars - "Webinar Intelligence: Deliver Webinars that Convert" , "25 Best Practices of Webinar Presenting" and "Webinar Master" (Udemy)* 4 out of 5 courses completed for "Data Science with Python" Professional Certificate (IBM via edX)* 20% complete "CS50's Web Programming with Python and JavaScript" (HarvardX via edX)I started in on this while winding up my duties at PagerDuty. Looking for more hands on experience with Web Development, Big Data, Machine Learning and Blockchain. I'll be taking courses as well as doing some purposeful learning.

San Francisco, Ca, Us

* Supporting 4 Alliance Directors for their technical needs. * Built demo environments and stories* Spoke on webinars and at conferences * Created blog and video content to enhance the PagerDuty ecosystem * Leveraged APIs on a SaaS platform to create demos and integrations

In August while a passenger in a crew vehicle on the Bonneville Salt Flats, I was in a serious head-on collision with a spectator's vehicle. This resulted in more than a month in the hospital followed by months in a wheelchair or walker. My role at the time was too critical for Mattermost to wait for my recovery and return. Grateful to have survived, and thankful for the extremely skilled people at the University of Utah Hospital.

Palo Alto, California, Us

Left on Disability in August of 2017 - automotive accident.Hired to:* Create integrations in GoLang* Create demo flows* Speak at conferences* Build out Sales Engineering TeamAs the first public-facing technical hire I was brought on to lead up Sales Engineering as well as be the tech evangelist. That expanded role would have included blogging, speaking at conferences, developing demos, improving documentation, creating process and enabling other team members to better sell the solution. Besides managing the technical sales process I also would have served as an interface between the Sales and Product teams.In August I was a passenger in a head-on collision and went on disability. With the critical nature of my role Mattermost had to refill the position prior to my recovery and return. Having only 19 full time employees at the time and being pre-funding they were too small to have any other comparable roles to offer me once I did recover. I was technically on their books until December but was on unpaid disability for most of that time.

San Francisco, Ca, Us

* 130% Of Quota - Apr-Dec 2015* 105% of Quota - 2016* 179% of Quota - Jan-Jul 2017* Implementation/post sales as well as pre-sales* Created demo flows used company wide by Sales Engineers* Web Performance Analytics plus Business Impact* Configurations in Varnish/VCL* Taught recurring Performance Analytics course for new hires* Enterprise plus SMBFastly provides more visibility and control than any other CDN. With 150ms global purges (cache invalidation) you can also cache items like API calls - reducing server costs/needs.

Waltham, Ma, Us

* Point technical resources for largest Native ADK sale in North America* APM/Application Performance Management for Java, .NET, SQL, C/C++* User Experience Management in JavaScript* Web Journey and Site Friction analysis* Wrote Plugins in Java to demonstrate ease of use and help win deals* DevOps and Software Development Life Cycle* Mobile Development and Troubleshooting* Big Data performance analyticsI supported the technical sales process for Application Performance Management in the Enterprise space. This was across the whole life-cycle. From investment firms trying to measure performance of their internal applications around the world to e-retailers finding a 18% performance improvement in an afternoon consultation - I helped many firms to see a greater return from their IT spend.

* Developed and wrote weekly newsletter with 89% readership rate* Created 61 table RDBMS system in MySQL for SQL of entire social network* 40 KLOCs of Perl * JavaScript * DNS server setup and maintenance* Email/SMTP server setup and maintenance While at GarageCity, I was responsible for system architecture, creating the relational database plus coding a complete social network from a Full-Stack perspective. This included creating several AI web spiders that pulled in event information that dwarfed even what Hemmings (the "automotive bible") had to offer. I enjoyed shifting effortlessly from Perl to JavaScript to SQL through each day as I built and enhanced the site.Besides the development, I was responsible for much of the architecture outside of the actual site. This included setting up and maintaining E-mail, DNS, Database and Web Servers (Apache) as well as configuring the network and firewall.

Rohnert Park, Ca, Us

* IT Operations - responsible for monitoring of SaaS offering* Nagios* DevOps * APM/Application Performance Management* Linux, SMTP, SNMPAs employee #5 (after the 3 founders and office manager) on the team, I was involved with various infrastructure systems plus the monitoring of their SaaS offering. Those systems included web based collaboration tools, a support ticketing tool and the monitoring done on 150 servers in a distributed network. In 2007 the NOC/SOC (Security Operations Center) leveraged five 42" flat screens to display and prioritize data for those servers. This system was also used when potential and current investors visited to give them a view of what we were doing. I was responsible for the design, installation, maintenance and implementation of this system. The key parts were custom Nagios plugins that could do trending as well as a deep understanding of the AntiSpam application itself. The monitored parameters, as well as thresholds, changed week to week as the developers enhanced the solution and we found the next code section to optimize.This was DevOps before they called it DevOps. At the same time I was as deep in IT Operations as one could be.I also developed a self-contained, highly reliable, stable and secure custom Linux install that could build a system in 15 minutes with minimal interaction. Just boot off the CD, answer 4 questions and the system would fully build and configure itself for deployment with all the needed applications and configurations to be a custom anti-spam mail gateway - ready to deploy!

* ETL (Extract Transform Load) from ERP and Schematic Capture applications* Web Development in Perl, Java and JavaScript* Database/SQLWhile at Fiberlane/Cerent, I integrated various Information Systems. I also was tasked to be on the small team that implemented the BaaN ERP system. This involved anchoring it to various schematic capture tools and a legacy database. In my role I also handled legacy data transfer into the Agile PDM system, and tied the PDM system to Quality Tracking System (QFS), legacy databases and schematic capture tools. I was also involved with the CAD applications, component database infrastructure, WWW CGI-BIN automation, and assisted the implementation, maintenance and customization of ClearDDTS Bug Tracking system.In the end my scripts touched, modified and integrity checked the data all the way from schematic capture and PCB layout to the manufacturing plant. Very complex form of ETL. Cerent was acquired by Cisco Systems for $7.3 billion in 2000. During the acquisition, I extracted data from the Agile PDM system for integration into Cisco. This involved extensive data integrity checking between systems. After that I transitioned to being an IT Engineer and was involved with the design, development or enhancement of 12 different Web based applications for internal Cisco use. These were implemented in Perl or Java and leveraged HTML, css, JavaScript and SQL with Oracle.

Masters, Information Systems, Information Security Emphasis

Web Dev, Big Data, Business Intelligence, Blockchain, Security And Webinar Courses

Bs, Business, Mis Concentration