Eric C Email & Phone Number

Greater Seattle Area

• Worked on a number of different projects in MPSIT with focus on seeking out opportunities to learn and implement Cloud technology in the Microsoft enterprise.
• Designed and built a high volume Incident Management REST-based web service on Azure to communicate with the on-premise Incident Management System. Using the CQRS paradigm, built an asynchronous messaging system on.
• Designed… Show more Worked on a number of different projects in MPSIT with focus on seeking out opportunities to learn and implement Cloud technology in the Microsoft enterprise.
• Designed and built a prototype for an Azure cloud based endpoint for the Microsoft CodeSign system as a proof-of-concept for moving the system to the cloud. The prototype used the following Azure components and.
• Led a team of developers in building the Subscription Eligibility Management (SEM) system that provided new eligibility tracking services to Microsoft Online Assisted Support Portal and Incident Management System in.
• Responsible for design excellence and quality development on the “Certification V3” project (a major IT program behind Microsoft Learning - www.microsoft.com/learning) that was historically managed by vendors with.

Greater Seattle Area

• Senior member of large engineering team responsible for development of the global Incident Management System (IMS) for Microsoft’s Commercial Technical Support (CTS) group. Performed multiple roles ranging from.
• Conducted a build vs. buy study; developed proof-of-concepts to understand technical feasibilities of potential solutions.
• Design and built foundational components for IMS such as the complete Object Model (OM) and the data access… Show more Senior member of large engineering team responsible for development of the global Incident.
• Design and built foundational components for IMS such as the complete Object Model (OM) and the data access layer.
• Helped define and draft design principles/guidelines, coding standards, code review process, development and build processes. As the work gradually shifted to 100% offshore outsourcing, these established.
• Managed several major releases. Achieved high quality in each release by insisting on having clear requirements, performing stringent design and code reviews, requiring high code coverage with unit tests and build.

Greater Seattle Area

• Worked in multiple developer roles during this time including:
• Design and development of a new commercial support call tracking system. Responsibilities included: o UX design and UI development in C#, Windows Forms o Created reusable controls to the UI application o Created the.
• Developed a Product Identifier system for authentication Microsoft product… Show more Worked in multiple developer roles during this time including:
• Developed a Product Identifier system for authentication Microsoft product keys
• Lead developer on the Microsoft Knowledge Management System (KMS). KMS was the internal knowledge base that stored wealth of support data and information gathered from the Microsoft Product Supports system.
• Developed the Product Feedback tool which gathered support metrics from by Microsoft Product Support system and sent statistical analysis results to the respective Microsoft product groups for driving product.

Greater Seattle Area

Bellevue, WA