Customer Service Support Manager
Current
Aug 2024 - Present
AeroLeads people directory · profile
Eric C. Email & Phone Number
User Experience and Customer Support Experience professional
at
Compyl
3 work emails found
@zwift.com
5 phones found area 617, 781, and 860
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
User Experience and Customer Support Experience professional
Location
Columbus, Ohio, United States
Who is Eric C.? Overview
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Quick answer
Eric C. is listed as User Experience and Customer Support Experience professional at Compyl, based in Columbus, Ohio, United States. AeroLeads shows a work email signal at zwift.com, phone signal with area code 617, 781, 860, and a matched LinkedIn profile for Eric C..
Eric C. previously worked as Customer Service Support Manager at Compyl and Customer Support Associate at Instrumentl. Eric C. holds Certificate, Ux / Ui Web Design And Engineering from The Ohio State University.
Company email context
Email format at Compyl
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{first}@zwift.com
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AeroLeads found 3 current-domain work email signals for Eric C.. Compare company email patterns before reaching out.
Profile bio
About Eric C.
Customer support's ultimate role is to put themselves out of a job. No really! Hear me out.Of course we need to provide support that customers need, when they need it, and where they want it. Providing it with compassion, understanding, and empathy is the ultimate goal when responding and helping. However, analyzing their concerns to find the root cause is the ultimate goal.I firmly believe that a support team's primary function is to communicate these concerns, through qualitative and quantitative data points, to other teams to improve the overall experience and limit the need for contacting support in the first place. Whether it's via analyzing metrics to create and improve workflows or pointing out areas in your product that cause confusion and frustration, working cross-functionally is the key to ensuring continued adoption and growth.My passion for the customer journey has driven me to learn and grow constantly to deliver superior results. With my extensive experience and expertise in managing support teams and establishing quality parameters, I am confident in my ability to help organizations achieve their goals and build strong, lasting relationships with their customers. I am committed to providing exceptional customer service and look forward to continuing to make a positive impact in this field.
Listed skills include Game Design, Game Development, Community Management, Gameplay, and 18 others.
Current workplace
Eric C.'s current company
Company context helps verify the profile and gives searchers a useful next step.
17 roles
Eric C. work experience
A career timeline built from the work history available for this profile.
Customer Support Associate
Nov 2023 - Jul 2024
Community Manager
- Develop content plan and editorial calendar- Create engaging and shareable content for social media platforms (Twitter, Instagram, TikTok)- Write monthly newsletter- Provide community feedback to core stakeholders- Monitor social media campaigns and analyze web traffic from the online community using key performance indicators (KPIs)- Participate in.
May 2023 - Aug 2023
Community Support Quality Manager
Built Zwift's Quality program for support including:- Creating our Customer Effort survey- Creating QA forms and documentation- Monitoring and advocating for changes to improve Customer Effort Score (from an average of 69 in 2021 to 75 in 2022)- Working closely with 2 BPOs to facilitate best practices and improvements to processes to increase CES.
Apr 2021 - Mar 2023
Community Support Manager
Managing and coordinating all support and member excellence projects for Zwift. Leading a team of 14 internal agents (located in Long Beach, London, Tokyo, and Melbourne) as well as 60 third-party support agents in three different time zones to provide 24/7 email, chat, and phone support within a 6 hour wait time.- Scaled the Customer Support team from 2.
Oct 2014 - Apr 2021
Coordinator Of Volunteers
Helping staff and manage on-sight volunteers at live events.
Apr 2018 - Mar 2020
Director Of Volunteer Efforts
Coordinating volunteer efforts and managing "day-of" tasks for the Indie Megabooth for PAX Prime and PAX East.Responsibilities include:- Managing and running day-to-day operations of the Indie Megabooth during PAX- Scheduling- Task distribution- Volunteer management- Recruiting
Sep 2012 - Mar 2018
Community Manager
Self-Employed
Clients - THREAKS GmbH, Reentry Games
May 2014 - Oct 2014
Community Manager
Blue Manchu
Growing and managing fans and community through social media, blogs, and forums as well as running contest and competitions through these channels for Card Hunter.Responsibilities:- Crafting monthly newsletter- Managing Community Forums (using XenForo)- Engaging new and established fans on Facebook and Twitter* Successfully launched Card Hunter in.
Mar 2013 - Apr 2014
Community Manager
Coordinate, grow, and manage Owlchemy's online community through Twitter, Facebook, and forum engagement.Responsibilities:- Writing blog posts on company website- Crafting social media messaging and press-releases- Engaging fan community on social media websites (Reddit, Twitter, Facebook, Steam Forums)- Some design work on DyscourseRan successful.
Mar 2013 - Apr 2014
Game Designer
Designing new casual game experiences at Gamesville while managing our online community.Responsibilities include:- Developing new game ideas and mechanics- Documenting and creating gameplay specifics- Wireframes- Rapid prototyping concepts via Flash and Flixel/ActionScript- Online Community outreachGame Credits (design and production):Fruit Frenzy
Aug 2012 - Mar 2013
Producer
Managed the production of new games and features as well as the community on Gamesville.com.Responsibilities included:- Working closely with engineers, artists and product managers to design, lead, and implement new products - Tracking progress and ensuring quality work in a timely manner- Fostering positive working relationships and teamwork- Conducting.
Jul 2011 - Aug 2012
Associate Product And Community Manager
Coordinated, grew, and managed large (500,000+ members) community through social media, blogs, and live on-line conversation. Additionally helped develop new games and new products to further engage our members.Products include The Gamesville Times newsletter, WinSight - a podcast game show, and several games currently in development.
Mar 2010 - Jul 2011
Community Moderator
Working with fans, moderating forums, answering e-mails and handling/setting up promotional events.
Sep 2008 - Feb 2010
Qa Tester
Testing for RockBand.com website as well as Rock Band 2 game title.
Feb 2008 - Aug 2008
Forms Designer
Contract position using in-house software to design and layout tax forms for TaxCut software.
Aug 2007 - Feb 2008
Graphic Artist
Hc Pro, Inc.
Newsletter layout, design, and production as well as logotype and marketing design.Software used: Quark Xpress, Adobe Creative Suite
Aug 2005 - Aug 2007
2 education records
Eric C. education
Certificate, Ux / Ui Web Design And Engineering
The Ohio State University
B.S., Advertising
Boston University
FAQ
Frequently asked questions about Eric C.
Quick answers generated from the profile data available on this page.
What company does Eric C. work for?
Eric C. works for Compyl.
What is Eric C.'s role at Compyl?
Eric C. is listed as User Experience and Customer Support Experience professional at Compyl.
What is Eric C.'s email address?
AeroLeads has found 3 work email signals at @zwift.com for Eric C. at Compyl.
What is Eric C.'s phone number?
AeroLeads has found 5 phone signal(s) with area code 617, 781, 860 for Eric C. at Compyl.
Where is Eric C. based?
Eric C. is based in Columbus, Ohio, United States while working with Compyl.
What companies has Eric C. worked for?
Eric C. has worked for Compyl, Instrumentl, Indie Megabooth, Zwift, and Self-Employed.
How can I contact Eric C.?
You can use AeroLeads to view verified contact signals for Eric C. at Compyl, including work email, phone, and LinkedIn data when available.
What schools did Eric C. attend?
Eric C. holds Certificate, Ux / Ui Web Design And Engineering from The Ohio State University.
What skills is Eric C. known for?
Eric C. is listed with skills including Game Design, Game Development, Community Management, Gameplay, Social Media, Quality Assurance, Photoshop, and Mobile Games.
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