Eric Knutson Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Greater Chicago Area/Indianapolis (From Home)

Ord - Chicago

Indianapolis, Indiana

Group and Corporate Incentive Sales.

Limerick, Ireland

Book corporate travel for Cook Medical's EMEA employees and Healthcare Professionals who use Cook products. Used Sabre GDS, Concur and internet in researching air, car, hotel, train and ground transportation options to maximize savings for the company while providing exceptional customer service. Assist employees with making reservations according to company policy using Concur Travel Management program. Followed company procedures, guidelines and standards in the areas of customer service, building Passenger Name Records (PNRs) and profiles, ticketing, compliance, invoicing, etc

Dublin, Ireland

fixed term seasonal contract with USAirways at Dublin International Airport.Provide all aspects of customer service for arriving and departing passengers. Duties include processing special charges (excess baggage, change fees, upgrades), handling cash, filing paperwork, supervising the check-in process, assisting the check-in team as needed, managing the turnaround of the aircraft at the gate, ensuring a smooth and timely deplaning and boarding under time constraints. Requires clear thinking in pressure situations, superior organizational, leadership, and communication skills.

Killaloe/Ballina - Ireland

Gooser’s Pub and Eating House, Ballina/Killaloe, County Tipperary, Ireland is a busy/popular thatch-roofed Restaurant/Pub overlooking the Shannon River on the Clare/Tipperary border.Managed operations during scheduled shifts. Responsible for maintaining an exceptional atmosphere, driving sales while ensuring service and product levels are high and customer expectations are met. Hands on Managerial duties include extensive customer interaction, assisting servers and bar-staff as necessary, dealing with customer issues, scheduling and planning, cash handling/balancing, generating reports, inventory control, securing premises etc.

Indianapolis, Indiana

Business Development/Sales for the Commercial Charter Division of ATA Airlines. Office based with some travel. Responsible for growing the Commercial charter revenues and advancing Product and Brand awareness. Generated sales with timely responses to RFQ's, providing quote/availability, negotiating favorable terms to secure business and following-through with the contracting and operational details of flights. Worked as part of a team, but was sole Sales Representative during most of tenure, reporting directly to Managing Director of ATA Charter. Regularly working and meeting with various internal departments, in conjunction with our Military Charter division, to ensure we provided quality service & product while maintaining profitable operations. ATA had a great Charter team, very dedicated, knowledgeable and professional.Built and maintained strong relationships with Clients to generate and increase sales. Annual Commercial Charter sales increased by roughly 300% during my time at ATA. Instrumental in more than doubling ATA Commercial Charter Sales in first year, tripling in 2007 and providing a solid foundation for 2008 revenues. (ATA Commercial Charter total sales in 2005 was 9.5M...I began in March 2006 and we increased Sales to 20.5M in 2006 and to 38M as of Aug 31, 2007). Built and maintained excellent relationships responsible for and vital to this growth, demonstrating exceptional interpersonal and customer service skills to make ATA a preferred choice among clients.Assisted in developing and implementing successful pricing strategies and formulating a business plan towards the success of the Commercial Charter department.Work with client through entire process (quoting, contracting, planning and post-flight) to ensure product quality.Represented ATA at various trade shows.Utilized Microsoft Office (Outlook, Excel, Word)

Developed in-depth knowledge of airport operations, performing every aspect of Virgin Atlantic’s MCO ground operations. Successfully completed extensive training for all skilled positions within the operation. Maintained several licenses through recurrent training. (Ticketing/Fares, Ramp/Dispatch, Baggage/World Tracer, FMU/Control)Processed required Customs and Immigration documents. Maintained ‘current’ status regarding Federal Aviation Regulations, JAR-OPS, including HAZMATDemonstrated the ability to think clearly in time sensitive and high-pressure situations.Performed vital duties critical to ensuring a safe and timely turnaround of aircraft. Supervised the entire turnaround of 450 seat aircraft, utilizing strong time and people management skills. Demonstrated a strong desire to ensure the customer experience is maximized. Recognized for providing superior customer service and working well within a team.Utilized strong interpersonal and persuasive skills in selling and promoting Virgin products and services.Recognized and commended for offering a revenue-generating proposal.Assisted in initiation of the innovative “Virgin Valet” off-sight check-in facility, serving as Act-up Supervisor when necessary. Recognized as a results-orientated leader, mentor and team player. Called upon to help train, mentor and motivate new agents in Orlando as well as serve temporarily at other US stations, providing support and expertise in initiating and/or facilitating service.Instrumental part of the team that achieved 2004 Station of the Year award. Rewarded for Perfect Attendance.All Positions at Virgin Atlantic required exceptional customer service skills, the ability to work well under pressure, flexibility and dependability. Some of the positions required extensive and recurrent training and a high level of responsibility.

Orlando, Florida Area

Sales Representative for the Orlando area. Pre-sales of mainly high end imported and micro-brewed beers. On and Off-premise sales and service. Grew existing territory and consistently met new account and monthly revenue targets. Helped develop and implement marketing plans. Maintained solid customer base by providing exceptional customer service.Commission based position covering Central Florida. Increased monthly sales in my territory by 60%.Excelled with very limited supervision. Position was home based and required prospecting for new business, extensive cold calling, appointment scheduling and ongoing follow-through. Canvassed territory for potential customers in niche markets and developed understanding of and applied value-added sales approach to existing establishments.Created over 120 new accounts and increased market share in existing accounts.Introduced new products to market and increased awareness of existing higher end brands. Utilized strong inter-personal skills critical to account growth.Performed consistent account servicing, maintaining high levels of customer satisfaction.Gained experience in point of purchase merchandising and developing and implementing promotional plans. Developed and maintained understanding of the beverage industry and marketplace.

Kissimmee, Florida

Food and Beverage, managed Pool Bar and various other F&B outletsAlso worked as banquet bartender for Hyatt Hotel, Kissimmee, FL and as bartender at Church Street Station in Orlando

B.S., Management, Policy/Administration, Business

Activities and Societies: Sigma Alpha Epsilon

Bachelor'S Degree

High School Diploma

Activities and Societies: Baseball and BasketballVarsity Basketball, Baseball