Eric Coon Email and Phone Number

AD/DC Server ManagementVM Host MaintenanceCisco Route/Switch PC Configuration and MaintenanceWireless Planning and Implementation

Provided clients and company personnel with IT support for two different Michigan locations as well as many more across the US and Canada through different facets of software and hardware computer support:• Manage research of new technologies as well as handled purchasing and testing• Design, build, and support wireless network solutions• Familiar with Cisco layer 2 switching and wireless devices, including WLC controllers• Maintain and deploy printers and print servers• Troubleshoot hardware and software issues on computers as well as network equipment• Provided mobile email support for Blackberry, IPhone and Android• PC and Mac configuration, deployment and support• Software support for Microsoft Office 2003-2013, Adobe Solutions, Java, and Citrix• Fluent in antivirus technology and virus removal• Well versed in both office and warehouse infrastructure support

Manage workstations for individual usersMaintain home and small business networksRepaired both hardware and software issues on clients PC and Macintosh machinesManage ordering, inventory, and deploymentPerform work pro bono or at reduced rates for customers without means

Deployed and maintained phone systems, servers and personal computers for multiple business and non-profit organizations through Metro Detroit• Performed weekly preventative maintenance on client servers and networks• PC and Mac configuration, deployment and support• Configuration and deployment of Cisco and Meraki wireless solutions• Telecommunications support and deployment for Alltel, Cisco, and Avaya systems• Cisco router and switch configuration and deployment• Virus removal and data recovery• Print server deployment and maintenance• PTP WLAN bridging and mass deployment in urban areas