Eric Crippin Email & Phone Number

Bloomingdale, Mi

Sort mail in delivery sequence for assigned route. Receive and sign for accountable mail. Deliver mail to customers along a prescribed route and on a regular schedule by a vehicle; collect monies and receipts for accountable mail; picks up mail from customers' roadside boxes. Sell stamps, stamped paper and money orders; accept C.O.D., registered, certified, and insured mail and parcel post; furnish routine information concerning postal matters and provide requested forms to customer. Return mail collected, undeliverable mail, and submits monies and receipts to post office. Prepare mail for forwarding and maintains records of change of address information. Prepare daily trip report and maintains list of the customers on the route. Conduct special surveys when required. Maintain an inventory of stamps and stamped paper as needed to provide service to customers on the route. Provide for mail security at all times.

South Haven, Mi

Project Manager 2018 – CurrentProvide manufacturing company project management (Scope, budget, risk, timeline, resource, change management). Evaluation of customer IT needs both current and future. Collection of IT documentation, security, and device information. Assessment and recommendations of potential IT services companies as they relate to customer needs. Working with plant manager to establish and exceed expectations.Inventory Assessor 2017 – CurrentPerform inventory counts, assessments, and reconciliations. Provide various inventory system data entry. Evaluation and update of processes to improve efficiency. Provide summary reporting for value and cost analysis.

Greater Grand Rapids, Michigan Area

Conceptualize/develop/implement/improve new technology to meet business needs using custom design of Waterfall, Agile, and SDLC techniques. Build/repair/maintain vendor and customer relationships. Train/support internal and external customer change management and new technology implementation.• Reduced user errors by 90%, labor hours by 40%, technology service cost by 60% on 1M+ waste container deployments annually. Led team in $250K container management application development utilizing AWS based Postgres database, web services and an android mobile application managing work orders, GPS, and RFID.• Created PostgreSQL queries utilized by custom BI interface for error identification, service verification, and project management.• Led turnaround efforts of a $200K+ customer relationship going into default which resulted in using the customer's review as a published positive example just 6 months later.• Delivered the technology responses for $1M+ RFPs annually.• Served as SME for all technology sales and services.

Greater Grand Rapids, Michigan Area

Project planning/implementation of new technology systems. Design/develop/implement new processes. Provide internal and external customer technology training. Primary contact for all new or abnormal technology issues.• Implementation of dynamic project management software and standardized processes reducing project planning time by 50% and change management time by 75%.• Risk management of Canadian unskilled temporary labor pool for warranty work by hiring and supporting an exceptional team leader and managing customer expectations both contractually and interactively. Completed work 30% under budget.• Designed/implemented waste container management software integration with external customer system utilizing existing technology resources at no cost to customer. Reduced labor hours 25%, reduced error rates by 80%, and decreased average ticket closure by 50%.• Installed and/or managed 100+ on-board waste truck systems.• Created T-SQL reporting to identify customer participation, target markets, and operational efficiencies using Microsoft Report Builder. Reduced operational an average of 10%.• Served as SME for all technology sales and services.

South Haven, Mi

Teaching businesses how to improve technology utilization. Design/implement technology to meet evolving business needs. Create long-term business goals/milestones to manage technology growth and change. Handle day to day primary IT support.• Project managed business conversion from fixed office space to mobile office reducing office budget 80%.• Increased customer sales by 30% by guiding customer to through website implementation.• Designed project plan for manufacturer to network eight manufacturing machines for remote job management reducing design to production time 10%.

Enterprise project management for external customer IT systems upgrades and new systems implementation. Manage disaster recovery plans/audit compliance/reporting for 70+ US branches.• Create/implement IT system automation across entire enterprise. Build and train customer support teams.• Headed project management for the deployment of multiple hardware monitoring tools to over 1000 servers.• Controlled backup problem reporting and resolution for 4 i Series with over 250 servers.• Advanced message handling automation interfacing with client and support teams reducing overall problem response times by 50%.

Manage customer relationships. Enterprise project management for server installations/transitions. Primary point of contact for customer’s IT issues, standardization and change management for all 70+ US branches.• Project management support for 185 new server installations/transitions. 100% within budget and on schedule.• Provided on-site focal for transition of customer’s core business systems at 37 customer operating company sites across the continental US to 2 centralized sites with 100% success rate with no rescheduling.• Member of 7-person team that designed and rolled out lights-out operations to 70+ Sysco divisions across the continental US reducing labor costs by $5M+ annually.

Design/implement automated technology solutions. Server installations and monitoring. Technical support for all core business systems.• Installation of 2 i Series, 2 RS6000, Windows AD/SQL/Exchange replacing entire ERP and IMS systems.• Designed/implemented automated business solutions resulting in a reduction of operating costs by 20%. This design was used as one of three templates for an enterprise wide implementation to 70+ branches.

Greater Grand Rapids, Michigan Area

Training and supervising computer operations team. Improve operation procedures and provide internal customer support. Maintain and develop partnerships with corporate support, software vendors, and customers. Initiated and developed new technologies to support growing business needs.• Instituted automated IT system monitoring and reporting for IBM iSeries.• Designed/build/implemented data warehouse sourcing DB2, Oracle, and Microsoft SQL servers into a Microsoft SQL server data warehouse.• Primary on-site team member that replaced entire ERP and IMS system, both hardware and software.

Greater Grand Rapids, Michigan Area

Led computer operator team. Create partnerships with corporate support teams, software and hardware vendors. Develop relationships with internal and external customers. Develop and maintain operations schedule for 24/7 support. Lead problem identification and recovery efforts.• Handled all on-site recovery efforts for all primary ERP system failures to insure shipping happened same day.• Primary support for all recovery efforts for secondary IT system failures.

Greater Grand Rapids, Michigan Area

Awarded the SYSCO C.A.R.E.S. for outstanding customer service and dedication. Performed nightly operations duties including problem identification and problem recovery. • Set standard for full production recovery at less than 30 minutes from system error resolution.• Was working as only 2nd shift operator within 2 weeks.

Education record

The 5 Choices to Extraordinary Productivity

Education record

Certificate of Supervisory Management

Education record

Developing Emotional Intelligence, Dealing with Difficult People, Fundamentals of Project Management, How to Communicate with Tact.

Effective Communications And Human Relations

Build greater self-confidence. Strengthen people skills. Enhance communications skills. Develop leadership skills. Reduce stress.

Associates, Business Administration

Highest Honors

Associates, Science

Highest Honors

Microsoft Server Administration

Visual Basic 6 Fundamentals & Development, MS Windows 2000 Network and Operation Systems Essentials, MS SQL System Administration &.

Doctor'S Degree, Office Management And Supervision

Iseries Operations And Administration

AS400 Basic Operations, AS400 Advanced Operations, CL Programming

Engineering

Working towards Bachelor of Science in Engineering (B.S.E.)

Ged, Physics, Math

Activities and Societies: National Honors SocietyGPA of 3.76 with a focus of Math and Science.