- Automate processes and workflows- Manage IT and networking infrastructure- Formulate, prototype, review and implement changes to operating systems and data architecture- Write technical documentation- Work together with internal and external stakeholders to drive progress towards automation goals

• Helped to create, validate and refine 20+ psychometric instruments• Performed data analysis for large projects involving many thousands of candidates• Performed UI/UX design and User Acceptance Testing for an online assessment platform• Created templates in Excel and Word to guide developers in building online psychometric assessments and generate reports offline as a backup

• Troubleshoot PCs, Macs, Androids, iPhones• Host, maintain, troubleshoot and set up security for websites• Install & configure computers and network devices• Troubleshoot and optimise Wi-Fi• Perform disk transfers, data recovery, SSD upgrade• Provide back-end support for online events• Provide Virtual Assistance office support services• Run online advertising campaigns• Program Excel and Word automation templates• Perform psychometric assessment & data analysis• Translate English content into Chinese

• Assist managers in daily operations of the Work Pass Service Centre (MOMSC)• Ensure that critical processes are carried out correctly and efficiently• Lead a team of junior officers to perform card replacement functions• Documented 80+ pages of Standard Operating Procedures facilitating new staff training and preventing mistakes• Submitted & implemented over 30 WITS suggestions• Supported the Business Reengineering Project to move MOMSC to Bendemeer

• Built ecommerce web store to sell nutritional supplements• Migrated legacy websites to WordPress• Setup and maintain networking & computer systems• Manage and run Neurofeedback equipment• Pack and deliver orders• Handle customer enquiries• Achieved Google’s local top 10 search results of desired search keywords

• Database and reporting infrastructure: Managed the data ETL pipelines; created and maintained dashboards and reports.• Web Development: Built admin and management functions and interface of an online system for team building• Write documentation of software and work processes• Manage assigned army service personnel (NSMEN and NSFs)• Provide informal IT support for the department• Key contributor & presenter of the Work Improvement Team (WITS) Projects in the department• Received the DMG Excellence Award (Team)