- Leads enterprise customer service operations, strategy, and AI innovation- Manages the technology stack and vendor relationships for patient-facing business operations

- Drives forward digital transformation and process improvement in patient engagement, marketing, and revenue cycle management- Defines and implements strategic projects linked to revenue growth or cost reduction- Optimize business processes between the local, regional, and corporate levels following inorganic growth

- Collaborated with an internal innovation lab to design conversational AI solutions that address key business needs- Coordinated between clinical, IT, and product stakeholders to deliver agile product launches

- Launched Humana's first virtual-first primary care clinic to deliver value-based senior care- Designed a remote monitoring center of excellence to standardize RPM pilot initiatives across Humana

- Prepared market landscape assessments and startup evaluations for priority digital health use cases- Supported Humana's synthetic data research collaborations with AI/ML startups

- Led business development efforts for new projects with West Coast biopharma companies- Facilitated strategic planning workshops with clients across international affiliate offices- Managed teams to deliver ad-hoc project support for clients with consulting retainers

- Performed pricing data analytics and market segmentation to inform go-to-market strategies- Conducted clinical due diligence to prioritize and plan commercial strategies for early-stage drug assets- Managed global teams to interview industry experts and prepare executive-level research reports