Eric Arnold Email & Phone Number

Las Vegas, NV, US

Las Vegas, Nevada, United States

Support of over 50 locations with Human Resources reporting though Oracle OTBI reporting. Managed monthly DEI and Turnover reporting with high company visibility. Created PTO model for new properties without Paid Time Off program. ▶ Managed annual reporting to Equal Employment Opportunity Commission (EEO).▶ Created and conducted Oracle OTBI training.

Las Vegas, Nevada Area

Coordinate service initiatives with property leaders company-wide and help implement as needed. Administration and sole point of contact for third-party vendors including mystery shopping and survey partners. Coordinated the ceasing of services due to property shut downs, and the ultimate dissolution of the Customer Experience Department as a result of.

Caesars Entertainment

▶ Key part of the team which delivered 11 consecutive rounds of YOY growth in key customer experience measures company-wide.▶ Provided consultation and support to senior leadership, property managers and supervisors.▶ Created successful $8M/year payout model for company-wide employee recognition program known as Total Return.▶ Created model to track and.

▶ Coordinated with a team of Analysts and Revenue Managers to complete and distribute occupancy and revenue forecasting reports for the Las Vegas market.

▶ Provided support and analysis for the Hotel Front Desk, VIP Services, Room Reservations, Casino Customer Service, Revenue Management and Front Services.▶ Prepared daily productivity reports for Room Reservations.▶ Prepared weekly occupancy forecasting reporting.

▶ Responsible for safely transporting guest vehicles to/from parking facility.▶ Coordinated multiple tasks with fellow team members; vehicle acceptance, parking and return.

▶ Oversaw a team of three employees.▶ Responsible for team performance reviews.▶ Documented department policies and procedures, as well as annual reporting to property Senior Management.▶ Coordinated arrivals with the Hotel Front Desk and VIP Services.▶ Functioned as a liaison with all Front Services and the Housekeeping department.▶ Coordinated with Room.

▶ Responsible for supervising up to twenty employees per shift.▶ Provided service feedback to employees with accompanying documentation.▶ Facilitated smooth operation of check-ins/outs.▶ Interacted with guests, ensuring their satisfaction, and rectifying any issues that arose.

▶ Coordinated arrivals with the Hotel Front Desk and VIP Services.▶ Functioned as a liaison with all Front Services and the Housekeeping department.▶ Coordinated with Room Reservations to facilitate maximum Hotel occupancy.

▶ Facilitating check in/out of hotel lodgers. ▶ Coordinate with multiple departments to ensure swift service to all guests.