Eric Arnold Email and Phone Number
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A driven, accurate, trusted professional with a proven record of delivering quality service and excellent results.
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Human Resources GeneralistPlanet 13 Holdings, Inc.Las Vegas, Nv, Us
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Senior Analyst - Human Resources & ServiceCaesars Entertainment, Inc. Nov 2020 - Mar 2024Las Vegas, Nevada, United StatesSupport of over 50 locations with Human Resources reporting though Oracle OTBI reporting. Managed monthly DEI and Turnover reporting with high company visibility. Created PTO model for new properties without Paid Time Off program. ▶ Managed annual reporting to Equal Employment Opportunity Commission (EEO).▶ Created and conducted Oracle OTBI training programs for HR Leaders, HR Generalists and Compensation Analysts.▶ Provided consultation and support to senior leadership and property HR leaders.▶ Provided ongoing, regular and ad-hoc, HR reporting company-wide.▶ Created over 200 ad-hoc Oracle OTBI reports. -
Corporate Manager Guest ExperienceCaesars Entertainment Corporation Mar 2020 - Nov 2020Las Vegas, Nevada AreaCoordinate service initiatives with property leaders company-wide and help implement as needed. Administration and sole point of contact for third-party vendors including mystery shopping and survey partners. Coordinated the ceasing of services due to property shut downs, and the ultimate dissolution of the Customer Experience Department as a result of company merger.
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Total Service Analyst (Customer Experience)Caesars Entertainment Corporation Mar 2006 - Mar 2020Caesars Entertainment▶ Key part of the team which delivered 11 consecutive rounds of YOY growth in key customer experience measures company-wide.▶ Provided consultation and support to senior leadership, property managers and supervisors.▶ Created successful $8M/year payout model for company-wide employee recognition program known as Total Return.▶ Created model to track and report guest problems by department and type; company-wide reporting.▶ Company-Wide administration of a third-party mystery shopping program.▶ Built and administrated online surveys which tracked internal department satisfaction.▶ Assisted in the launch of a company-wide employee recognition program.▶ Oversaw multiple redesigns of third-party vendor platforms.▶ Implementation of new service strategies and support for current programs.▶ Provided ongoing, regular and ad-hoc, service reporting company-wide.
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Business Strategy/Revenue Mgt AnalystCaesars Entertainment Corporation Aug 2005 - Mar 2006▶ Coordinated with a team of Analysts and Revenue Managers to complete and distribute occupancy and revenue forecasting reports for the Las Vegas market.
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Hotel Operations AnalystCaesars Entertainment Corporation | Rio All Suite Hotel & Casino Mar 2003 - Aug 2005▶ Provided support and analysis for the Hotel Front Desk, VIP Services, Room Reservations, Casino Customer Service, Revenue Management and Front Services.▶ Prepared daily productivity reports for Room Reservations.▶ Prepared weekly occupancy forecasting reporting.
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Valet AttendantCaesars Entertainment Corporation | Rio All Suite Hotel & Casino Jun 2002 - Mar 2003▶ Responsible for safely transporting guest vehicles to/from parking facility.▶ Coordinated multiple tasks with fellow team members; vehicle acceptance, parking and return.
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Room Inventory ManagerCaesars Entertainment Corporation | Rio All Suite Hotel & Casino Feb 2000 - Jun 2002▶ Oversaw a team of three employees.▶ Responsible for team performance reviews.▶ Documented department policies and procedures, as well as annual reporting to property Senior Management.▶ Coordinated arrivals with the Hotel Front Desk and VIP Services.▶ Functioned as a liaison with all Front Services and the Housekeeping department.▶ Coordinated with Room Reservations to facilitate maximum Hotel occupancy.
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Front Desk SupervisorCaesars Entertainment Corporation | Rio All Suite Hotel & Casino Oct 1999 - Feb 2000▶ Responsible for supervising up to twenty employees per shift.▶ Provided service feedback to employees with accompanying documentation.▶ Facilitated smooth operation of check-ins/outs.▶ Interacted with guests, ensuring their satisfaction, and rectifying any issues that arose.
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Room Inventory AgentCaesars Entertainment Corporation | Rio All Suite Hotel & Casino Jul 1999 - Oct 1999▶ Coordinated arrivals with the Hotel Front Desk and VIP Services.▶ Functioned as a liaison with all Front Services and the Housekeeping department.▶ Coordinated with Room Reservations to facilitate maximum Hotel occupancy.
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Front Desk AgentCaesars Entertainment Corporation | Rio All Suite Hotel & Casino Apr 1999 - Jul 1999▶ Facilitating check in/out of hotel lodgers. ▶ Coordinate with multiple departments to ensure swift service to all guests.
Eric Arnold Skills
Eric Arnold Education Details
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Rancho High SchoolGeneral Studies
Frequently Asked Questions about Eric Arnold
What company does Eric Arnold work for?
Eric Arnold works for Planet 13 Holdings, Inc.
What is Eric Arnold's role at the current company?
Eric Arnold's current role is Human Resources Generalist.
What is Eric Arnold's email address?
Eric Arnold's email address is ez****@****cox.net
What is Eric Arnold's direct phone number?
Eric Arnold's direct phone number is (702) 407*****
What schools did Eric Arnold attend?
Eric Arnold attended Rancho High School.
What skills is Eric Arnold known for?
Eric Arnold has skills like Hotels, Casino, Hospitality, Hospitality Industry, Resorts, Hospitality Management, Customer Satisfaction, Revenue Analysis, Management, Microsoft Office, Forecasting, Microsoft Excel.
Not the Eric Arnold you were looking for?
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Eric Arnold
Fort Worth, Tx2venturemetalsinc.com, pvi.com5 +181787XXXXX
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Eric Arnold
United States4saic.com, va.gov, va.gov, exim.gov1 (800) 2XXXXXXX
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Eric Arnold
New York, Ny
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