Eric David Email & Phone Number

Greater Los Angeles Area

I have worked on a wide variety of roles and projects across many disciplines using my many skill sets. These include: Copy writer, screenwriter, script doctor, playwright, director, journalist, web designer and developer, search engine optimizer, social media manager and sales/ad operations consultant.* Most recent work: a stealth scientific research.

Greater Los Angeles Area

• Align directly with Sales representatives to provide seamless campaign support to ensure delivery of every project on time within budget and scope. This will include but is not limited to: post-sale kick-off, ad.
• Coordinate internal resources and third parties / vendors for the flawless execution of projects
• Ensure that all campaigns + ad projects are delivered on-time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholder and ensuring technical feasibility
• Ensuring resource availability and allocation
• Develop a detailed plan to track progress

Greater Los Angeles Area

• Manage 5 analysts and specialists who configure solutions for world-class clients on the CX (Customer Experience) team.
• Deploy complex, customized customer experience surveys and reporting using the Medallia hardware platform. Work in the system at expert-level proficiency.
• Spearhead a performance-based hiring initiative, hiring 7 new analysts and specialists by end of 2016.
• Provide a start-up mentality to the CX team, the newest business unit at LRW, traditionally a market research company which has been in existence for more than 4 decades.
• Leverage the Medallia reporting system and LRW's market research expertise and tools to combine them into a Brand Experience (BX) product, so brands can track overall experience, sentiment, awareness and market share.
• Implement Social Media tracking for customers to be aware of their brand's sentiment and reviews on sites like Facebook, Twitter, Yelp, etc.

Greater Los Angeles Area

• Hired to YouTube analytics startup to combine project mgmt, account mgmt, customer dev, and sales ops. Worked with CEO shaping product features with creative customers, reporting on usage and giving feedback to.
• Managed all sales support on user base of more than 2,000 external users. Oversaw customer and revenue growth grow by 10x.* Keep a running list of all users and their YouTube dossier. Get to know customers well enough.
• Analyze usage patterns for these users and report periodically (e.g. combining admin user data with KISSmetrics and Mixpanel reporting).
• Create and manage the process by which we check in with these users (using Salesforce and RelateIQ). Use MailChimp, Bitly, SurveyMonkey, and Sendgrid to send surveys and newsletters.* Schedule and lead Webex demos and.
• Help segment enterprise customers into categories and plan how to reach these segments most effectively.* Monitor customer service chat portals Olark and Zendesk. Monitor corporate email addresses and unsubscribe.

Beverly Hills, CA

• Worked on full-time contract.
• Liaising with both internal departments and external clients to coordinate delivery of products for the http://www.takepart.com/contagion website and peripheral products (e.g. a Facebook game).
• Acting as the primary digital contact for Contagion Social Action campaign to ensure it delivers on goals and on schedule.
• Keeping Participant Media’s Social Action and Marketing teams fully up-to-date on TakePart/Campaign status.
• Creating, managing and communicating master schedulecovering scope, schedule, budget, issues and risks.
• Working with TakePart digital team to create and execute the digital campaign for Contagion, including internal and external design, content and technology teams.

Beverly Hills

See role descriptions below.

Beverly Hills, CA

• Oversaw 2 Order Managers for Business Operations department, supporting workflow of all aspects of orders, from proposal through to campaign management hand-off across tens of millions of dollars of business.
• Counter-signed Insertion Orders and Change Orders and coordinated with legal on NDAs, MSAs, SOWs, etc.
• Managed day-to-day support in the Order Management System, including monitoring approval workflow, tracking an exceptions queue and troubleshooting support.
• Communicated with all departments that touch sales to ensure coordination of order components and to ensure systems provide necessary data.
• Supported guidelines around policies, procedures and ensured greater adoption of systems by users, as well as enforcing best practices.
• Conducted post-mortems of problem orders and suggested improvements and risk mitigating moves.

Beverly Hills, CA

• Supported Sales Systems for Sales Operations department, including increasing efficiencies in daily workflow.
• Managed integrations with other business systems (e.g. FIMserve, Oracle, Atlas/Mediavisor, etc.).
• Acted as business and technical liaison to Salesforce and Operative, as well as to internal departments. Sales interfaces with (e.g. Account Management, Finance, Legal, Integrated Marketing, Ad Products, Ad Ops Tech.
• Consulted daily with VP Sales Operations to assist the execution of recommended improvements.
• Aligned internal sales business relationships with executive strategy and direction.

Beverly Hills, CA

• Oversaw 12 Account Managers and Associate Account Managers (pre- and post-sales support) for Inside Sales team, responsible for hundreds of millions of dollars in annual sales.
• Dedicated senior attention to both planning & execution of key client campaigns.
• Created project strategies, managed timelines, monitored and reported delivery status to business partners.
• Evaluated existing sales support processes; then effected the necessary changes to achieve greater efficiency.
• Supervised assigned staff and operations to ensure timely and efficient services.
• Networked with internal teams and external resources to manage client expectations, proposal quality and consistency across verticals and regions.

Beverly Hills, CA

• Continued implementation of Operative Dashboard order management system, integrated into Salesforce CRM, Rapt Inventory Manager and Oracle Financials.
• Served as primary liaison between all parties and the company, as well as with Accenture as a consultant.
• Managed rollouts of quarterly software updates within the company, including coordinating training, communications and adoption studies.

Beverly Hills, CA

• Increased operational efficiencies across the Advertising Operations department.
• Implemented massive Ad Management Project to create and set up an order management software system, Operative Dashboard, for 500 users across multiple properties in a dozen countries worldwide, where all orders were.
• Delivered project on-time and under-budget.* Was promoted immediately after delivery of first phase.

Beverly Hills, CA

• Supported 3 sellers
• Managed all accounts for online banner advertising, from forecasting and proposals through trafficking to reporting.
• Project managed micro-sites for movie sweepstakes and user engagement.* Department shuttered (we sold banner ads on Netflix website, which no longer exist).

Los Angeles, CA

• In charge of sales, support and finance; business partner in charge of tech and IT.
• Oversaw the development, design and maintenance of 20+ web sites and intranets.* Taught myself ASP/.NET and SQL Server when tech load was too heavy.
• Managed all search engine optimization and marketing campaigns.

Manhattan Beach, CA

• Supported 6 sellers.* Managed hundreds of clients from proposal to collections.* Sold and supported smaller keyword advertising buys (up to $10,000 per month).* Replaced by two junior reps.

Greater Los Angeles Area

• Supported 4 sellers.* Completely re-organized storage and filing system of magazines for reps to take on calls.* Managed complimentary subscription list for thousands of clients.* Replaced by two office managers.

Greater Los Angeles Area

* Read hundreds of screenplays for coverage* Organized script library

Master Of Arts, Film Production

Ba, Journalism, Mass Communications

English, Poetry, Philosophy

Education record