Eric David's Location
Los Angeles, California, United States, United States
Eric David's Contact Details
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Eric David phone numbers
About Eric David
"Eric is the glue that holds this team together.""Eric can deliver. He gets it.""Eric makes the trains run on time.""Eric is our resident genius and master storyteller."~ a few actual quotes from co-workers and supervisors I've heard over the yearsInternet Professional with more than 20 years of experience in managing teams, implementing projects, connecting people, and creating products for major media companies as well as individuals and small to midsize ventures. Proven excellence at best-of-brand internet sites, including online advertising sales operations, social networking, website development and design, search engine optimization and marketing, and effective written and visual communication. An energetic, passionate leader, strategic thinker, innovative idea-man, profound storyteller, and fast worker; with encyclopedic knowledge of his craft and infectious enthusiasm for his work. Builds bridges, motivates people to excel, thinks creatively, volunteers philanthropically, and exhibits strength and grace under pressure.Specialties: streamlining and efficiencies, communication and writing, people management, public speaking, project management, systems and software support & service, sales analytics, order management tools (Operative), CRM tools (Salesforce), MS Office Suite (Word, Excel, Powerpoint, Visio, Project), Search Engine Optimization, Photoshop, HTML, JavaScript, CSS, SQL, WYSIWYG layout tools, screenwriting, filmmaking and film critcism.
Eric David's Current Company Details
Eric David: Freelance Writer And Seo, Internet And Social Media Consultant
Sales and Advertising Operations Professional - Web Developer - Project Manager - Film Scholar - Writer - Speaker
Eric David Work Experience Details
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ConsultantEric David: Freelance Writer And Seo, Internet And Social Media Consultant Jan 1991 - PresentGreater Los Angeles AreaI have worked on a wide variety of roles and projects across many disciplines using my many skill sets. These include: Copy writer, screenwriter, script doctor, playwright, director, journalist, web designer and developer, search engine optimizer, social media manager and sales/ad operations consultant.* Most recent work: a stealth scientific research startup, a non-profit naturopathic organization, a non-profit house of worship, and a Pulitzer-Prize winning author on a variety of projects, including website design, development, event promotion/marketing and search engine optimization.
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Director Of Advertising OperationsAtom Tickets Jan 2018 - May 2018Greater Los Angeles Area• Align directly with Sales representatives to provide seamless campaign support to ensure delivery of every project on time within budget and scope. This will include but is not limited to: post-sale kick-off, ad flighting, promotions execution and management of campaign insights + reports.• Coordinate internal resources and third parties / vendors for the flawless execution of projects• Ensure that all campaigns + ad projects are delivered on-time, within scope and within budget• Developing project scopes and objectives, involving all relevant stakeholder and ensuring technical feasibility• Ensuring resource availability and allocation• Develop a detailed plan to track progress• Use appropriate verification techniques to manage changes in project scope, schedule and costs• Measure project performance using appropriate systems, tools and techniques• Report and escalate to management, as needed• Establish and maintain relationships with 3P ad tech vendors, e.g. Adzerk, DoubleClick, to ensure seamless integration + delivery• Perform risk-management to minimize project risks• Create and maintain comprehensive project documentation• Serve as day-to-day contact for post-sale client communication, ensuring exceptional service and facilitating troubleshooting appropriately in a timely manner.• Drive campaign kick-off meetings, manage launch timelines and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.• Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.• Understand the larger financial picture and drive positive impact towards Atom Tickets Ads’ annual sales growth.
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Senior Manager, SolutionsLieberman Research Worldwide Jul 2015 - Mar 2016Greater Los Angeles Area• Manage 5 analysts and specialists who configure solutions for world-class clients on the CX (Customer Experience) team.• Deploy complex, customized customer experience surveys and reporting using the Medallia hardware platform. Work in the system at expert-level proficiency.• Spearhead a performance-based hiring initiative, hiring 7 new analysts and specialists by end of 2016.• Provide a start-up mentality to the CX team, the newest business unit at LRW, traditionally a market research company which has been in existence for more than 4 decades.• Leverage the Medallia reporting system and LRW's market research expertise and tools to combine them into a Brand Experience (BX) product, so brands can track overall experience, sentiment, awareness and market share.• Implement Social Media tracking for customers to be aware of their brand's sentiment and reviews on sites like Facebook, Twitter, Yelp, etc.• Implement Text Analytics for robust analysis of open-ended survey entries, finding keywords and sentiment about client's customer experiences.• Streamline processes and implement automation to find efficiencies in operations. Assess software solutions, like MARSC, to alleviate manual labor and automate samples used for weekly and monthly customer experience surveys across multiple channels: email, IVR and CATI.• Use tools such as Proofhub, Jira, Github, Dimensions, Open Air, Google Docs and Sheets to manage projects and resources. • Act as a liaison to internal departments to break down silos, and leverage the talents and technical abilities of other teams and software solutions the company as a whole possesses.• Relay thought leader materials from Medallia, Fred Reichheld and other customer experience gurus to the team.• Use internal social networks, Jive, and HighGround, to update the team and the company on articles, documents, and other pertinent information as well as to award badges for exceptional performance. -
Manager Of Customer SuccessTubular Labs Dec 2012 - Dec 2014Greater Los Angeles AreaHired to YouTube analytics startup to combine project mgmt, account mgmt, customer dev, and sales ops. Worked with CEO shaping product features with creative customers, reporting on usage and giving feedback to product. Added sales support duties after first year: demos, training, support, software setup, added to previous role. Due to strategy change from Creator to Brands, sales activities shifted to NYC.• Managed all sales support on user base of more than 2,000 external users. Oversaw customer and revenue growth grow by 10x.* Keep a running list of all users and their YouTube dossier. Get to know customers well enough to act as a stand-in for them in internal product meetings.* Define and train new customers in best practices.* Manage contract document storage and notify salespeople of expirations and renewal dates.• Analyze usage patterns for these users and report periodically (e.g. combining admin user data with KISSmetrics and Mixpanel reporting).• Create and manage the process by which we check in with these users (using Salesforce and RelateIQ). Use MailChimp, Bitly, SurveyMonkey, and Sendgrid to send surveys and newsletters.* Schedule and lead Webex demos and presentations for prospects.* Monitor site signups for potential enterprise software trial users, and notify sales team of trial expirations.• Help segment enterprise customers into categories and plan how to reach these segments most effectively.* Monitor customer service chat portals Olark and Zendesk. Monitor corporate email addresses and unsubscribe requests.* Manage billing and collections via Braintree.
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Project And Account ManagerParticipant Media Jul 2011 - Mar 2012Beverly Hills, CaWorked on full-time contract.• Liaising with both internal departments and external clients to coordinate delivery of products for the http://www.takepart.com/contagion website and peripheral products (e.g. a Facebook game).• Acting as the primary digital contact for Contagion Social Action campaign to ensure it delivers on goals and on schedule.• Keeping Participant Media’s Social Action and Marketing teams fully up-to-date on TakePart/Campaign status. • Creating, managing and communicating master schedulecovering scope, schedule, budget, issues and risks. • Working with TakePart digital team to create and execute the digital campaign for Contagion, including internal and external design, content and technology teams. • Working with Participant Media’s Marketing team to ensure theContagion online campaign is aligned with the overallContagion Marketing campaign. • Working with Participant Media’s Social Action team toexecute and promote the digital component of the ContagionSocial Action campaign.• Assisting with respect to all other matters in connection with the Contagion campaign as requested by superiors. -
Multiple RolesMyspace Apr 2007 - Jul 2011Beverly HillsSee role descriptions below. -
Manager, Sales ServicesMyspace Feb 2010 - Jun 2011Beverly Hills, Ca• Oversaw 2 Order Managers for Business Operations department, supporting workflow of all aspects of orders, from proposal through to campaign management hand-off across tens of millions of dollars of business.• Counter-signed Insertion Orders and Change Orders and coordinated with legal on NDAs, MSAs, SOWs, etc. • Managed day-to-day support in the Order Management System, including monitoring approval workflow, tracking an exceptions queue and troubleshooting support. • Communicated with all departments that touch sales to ensure coordination of order components and to ensure systems provide necessary data. • Supported guidelines around policies, procedures and ensured greater adoption of systems by users, as well as enforcing best practices. • Conducted post-mortems of problem orders and suggested improvements and risk mitigating moves. • Trained Sales and Account Management departments on systems.• Directed numerous data cleanup projects.
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Manager, Sales Systems And Internal RelationsMyspace Jun 2009 - Feb 2010Beverly Hills, Ca• Supported Sales Systems for Sales Operations department, including increasing efficiencies in daily workflow.• Managed integrations with other business systems (e.g. FIMserve, Oracle, Atlas/Mediavisor, etc.). • Acted as business and technical liaison to Salesforce and Operative, as well as to internal departments. Sales interfaces with (e.g. Account Management, Finance, Legal, Integrated Marketing, Ad Products, Ad Ops Tech, Data Warehouse, FAN, etc.). • Consulted daily with VP Sales Operations to assist the execution of recommended improvements. • Aligned internal sales business relationships with executive strategy and direction.
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Manager, Account ManagementMyspace Sep 2008 - Jun 2009Beverly Hills, Ca• Oversaw 12 Account Managers and Associate Account Managers (pre- and post-sales support) for Inside Sales team, responsible for hundreds of millions of dollars in annual sales.• Dedicated senior attention to both planning & execution of key client campaigns. • Created project strategies, managed timelines, monitored and reported delivery status to business partners. • Evaluated existing sales support processes; then effected the necessary changes to achieve greater efficiency. • Supervised assigned staff and operations to ensure timely and efficient services. • Networked with internal teams and external resources to manage client expectations, proposal quality and consistency across verticals and regions. • Identified and organized team trainings; offered career guidance and mentoring.
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Project Manager, Advertising ManagementMyspace | Ign | Fox Interactive Media Jul 2007 - Sep 2008Beverly Hills, Ca• Continued implementation of Operative Dashboard order management system, integrated into Salesforce CRM, Rapt Inventory Manager and Oracle Financials. • Served as primary liaison between all parties and the company, as well as with Accenture as a consultant.• Managed rollouts of quarterly software updates within the company, including coordinating training, communications and adoption studies.
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Technical Producer, Advertising OperationsMyspace Apr 2007 - Jul 2007Beverly Hills, Ca• Increased operational efficiencies across the Advertising Operations department.• Implemented massive Ad Management Project to create and set up an order management software system, Operative Dashboard, for 500 users across multiple properties in a dozen countries worldwide, where all orders were previously on spreadsheets. • Delivered project on-time and under-budget.* Was promoted immediately after delivery of first phase.
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Advertising Production SpecialistNetflix Sep 2006 - Feb 2007Beverly Hills, Ca* Supported 3 sellers• Managed all accounts for online banner advertising, from forecasting and proposals through trafficking to reporting. • Project managed micro-sites for movie sweepstakes and user engagement.* Department shuttered (we sold banner ads on Netflix website, which no longer exist). -
Partner, Web Developer, Consultant And DesignerGold Zeppelin May 1998 - Sep 2006Los Angeles, Ca* In charge of sales, support and finance; business partner in charge of tech and IT.• Oversaw the development, design and maintenance of 20+ web sites and intranets.* Taught myself ASP/.NET and SQL Server when tech load was too heavy.• Managed all search engine optimization and marketing campaigns.
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Junior Sales Rep, CoordinatorInfoseek May 1997 - Apr 1998Manhattan Beach, Ca• Supported 6 sellers.* Managed hundreds of clients from proposal to collections.* Sold and supported smaller keyword advertising buys (up to $10,000 per month).* Replaced by two junior reps. -
Advertising Sales CoordinatorEntertainment Weekly / Time Inc. May 1994 - May 1997Greater Los Angeles Area• Supported 4 sellers.* Completely re-organized storage and filing system of magazines for reps to take on calls.* Managed complimentary subscription list for thousands of clients.* Replaced by two office managers. -
InternLynda Obst Productions Jan 1994 - May 1994Greater Los Angeles Area* Read hundreds of screenplays for coverage* Organized script library
Eric David Skills
Seo
Social Networking
Online Advertising
Analytics
Advertising Operations
Leadership
Digital Media
Integrated Marketing
Social Media
Management
Film Production
Digital Strategy
Sales Operations
Creative Direction
Web Development
Salesforce.com
Project Management
Web Design
Website Development
Web Applications
Mobile Marketing
New Media
Projects
Creative Strategy
Creative Writing
Communication
Content Strategy
Monetization
Behavioral Targeting
Web Analytics
Organization
Ad Networks
Building Relationships
Executive Reporting
Journalism
Mass Communication
Directing
Screenwriting
Advertising Management
Operational Efficiency
Creative Writer
Visual Communication
Inspiration
Spirituality
Humor
Communication Skills
Business Analytics
Public Speaking
Innovation
Creativity
Eric David Education Details
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Film Production -
Journalism, Mass Communications -
English, Poetry, Philosophy -
Highland Park High School
Frequently Asked Questions about Eric David
What company does Eric David work for?
Eric David works for Eric David: Freelance Writer And Seo, Internet And Social Media Consultant
What is Eric David's role at the current company?
Eric David's current role is Sales and Advertising Operations Professional - Web Developer - Project Manager - Film Scholar - Writer - Speaker.
What is Eric David's email address?
Eric David's email address is ed****@****cts.com
What is Eric David's direct phone number?
Eric David's direct phone number is +131074*****
What schools did Eric David attend?
Eric David attended University Of Southern California, Samford University, Vanderbilt University, Highland Park High School.
What are some of Eric David's interests?
Eric David has interest in Writing, Exercise, Books, Sales, Home Decoration, Sales Operations, Outdoors, Stategic Leadership, Collecting, Online.
What skills is Eric David known for?
Eric David has skills like Seo, Social Networking, Online Advertising, Analytics, Advertising Operations, Leadership, Digital Media, Integrated Marketing, Social Media, Management, Film Production, Digital Strategy.
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Eric David
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Eric David
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