Eric Jones Email & Phone Number

Greater Chicago Area

Greater Chicago Area

*Led a cross line of business project for Credit Card authorizations to develop a new queuing system reforming the entire process of queuing by achieving a more flexible and leaner strategy for identifying risky accounts for customer contact reducing net fraud dollars by $37MM over two years.*Performed detailed analysis on high value work queues and.

Greater Chicago Area

KEY ACCOMPLISHMENTS:*Streamlined the high risk merchant authorization process by simplifying the code design and developing new fraud mitigation logic resulting in $2MM per month in incremental fraud loss savings.*Designed a new detection process for customers using cards close to expiration by tracking spending patterns and proactively sending out new.

Greater Chicago Area

KEY ACCOMPLISHMENTS:*Designed new policy for balance transfer transactions by identifying key attributes related to the fraud trend resulting in $1MM per month in fraud loss savings. *Developed complex SQL/SAS process to extract and transform data from enterprise data repositories. *Worked with business partners to develop business and functional.

Greater Chicago Area

KEY ACCOMPLISHMENTS:*Provided advanced analytical and technical support for a high-functioning team of 12 business analysts across two sites. *Developed databases and loss-type reporting and customized SAS and UNIX scripts. *Established processes and tools that enhanced efficiency and effectiveness of data operations.

Greater Chicago Area

KEY ACCOMPLISHMENTS:* Analyzed customer transaction patterns on existing accounts to detect fraudulent activity. * Detected potential AML, bust out, account takeover, counterfeit, MOTO, non-receipt, and fraudulent application accounts.* Provided recommendations to management regarding fraud trends, workflow processes, and strategies to improve fraud.

Greater Chicago Area

KEY ACCOMPLISHMENTS:* Supervised a team of ten focused on achieving a 97% same day reschedule rate on cancelled flights. Provided technical support and guidance as needed.* Nominated for an chosen as the Corporate Most Valuable Player in 2000. * During the first three months, generated $1 million in airline ticket sales revenue.