Eric Mendes Email & Phone Number

Los Angeles, California, United States

• Manage day-to-day activities of the Consumer Loan Servicing Customer Service team responsible for overall customer experience and maintenance of residential mortgages, HELOCs, special loans, consumer loans and lines of.
• Supervise production, SLA, and quality metrics for up to 7 Customer Service Specialists and provide coaching and development to team members.
• Complete issue closures timely and address escalations in partnership with stakeholders across Residential Lending… Show more
• Complete issue closures timely and address escalations in partnership with stakeholders across Residential Lending and work special projects as assigned by Consumer Loan Servicing leader.
• Perform frequent quality control audits of payoff demands, credit bureau corrections, fee waivers, and client documents completed by team members to ensure compliance with federal regulation and bank policy.
• Monitor daily reporting for GL, wire, and ACH outages and work with team members to resolve.

Manhattan Beach, California, United States

• Oversaw day-to-day mortgage lending operations with a focus on Disclosures, Compliance, Closing, and Funding.
• Addressed escalations and remediated service issues in collaboration with internal and external stakeholders.
• Supported employees across Mortgage Operations, Sales, Secondary Marketing, and Loan Servicing.
• Provided group training and individual coaching, conducted quarterly performance evaluations, and performed production benchmarking for Closing and Loan Setup… Show more
• Provided group training and individual coaching, conducted quarterly performance evaluations, and performed production benchmarking for Closing and Loan Setup team members.
• Liaised with the Executive Team, Secondary Marketing, Sales, Loan Servicing, Quality Assurance, and Escrow and Title partners to strategize with the goal of increasing production, efficiency, and satisfaction.

Manhattan Beach, California, United States

• Oversaw day-to-day operations of the Mortgage Loan Setup team, focusing on producing TRID-compliant Initial Disclosures, revised Loan Estimates, and managing fees across multiple title and escrow partners.
• Ensured Initial Disclosure and re-disclosure timelines met by continuous monitoring of active loan pipeline.
• Audited loan files to uncover trends and training opportunities, provide feedback, and apply correctives.
• Provided group training and individual coaching… Show more
• Provided group training and individual coaching, conducted quarterly performance evaluations, and performed production benchmarking for Loan Setup team members.
• Facilitated employee onboarding and regularly made presentations to the Residential Lending group.

Manhattan Beach, California, United States

• Acted as system administrator for Encompass LOS.
• Analyzed and remediated issues within Encompass and related systems (e.g., FNMA DU, Mercury Network, EPPS, Optimal Blue).
• Developed system customizations, dashboards, processes and procedures, workflow training and job aids.
• Analyzed loan files to ensure data integrity.
• Performed systems integration testing and implemented processes specific to newly-launched One-Time Close Construction-to-Perm products and lending… Show more
• Performed systems integration testing and implemented processes specific to newly-launched One-Time Close Construction-to-Perm products and lending channel, Blend, and Optimal Blue.

Manhattan Beach, California, United States

• Assisted top-producing Loan Originators with disclosures, document intake, underwriting submissions, and client communication.
• Managed underwriting submission streamlining project to optimize underwriting efficiency and shorten overall time to close on a per-loan basis.
• Trained Residential Lending Operations and Sales teams on streamlined underwriting submission procedures.
• Developed job aid to document streamlined underwriting submission procedures.
• Analyzed… Show more
• Analyzed transactions to determine upfront documentation necessary to minimize time in underwriting.

Manhattan Beach, California, United States

• Served as Subject Matter Expert (SME) on TRID and Encompass LOS.
• Produced TRID-compliant Loan Estimates, initial disclosures and re-disclosure packages.
• Analyzed loan files and re-disclosed as needed when change circumstances occurred to prevent cures.
• Assisted management with developing revised disclosure and compliance procedures under TRID.
• Advised stakeholders on federally mandated fee tolerances and timelines.
• Tested LOS and document generation systems to… Show more

Dallas, Texas, United States

• Personally managed relationships with over 100 client brokers across all 50 states.
• Originated brokered mortgage loans.
• Solicited, qualified, and trained Mortgage Brokers and Bankers to conduct wholesale mortgage business.
• Qualified, priced, and structured loan scenarios with clients in accordance with underwriting guidelines.
• Collected documentation and manually pre-underwrote to Advancial guidelines for pre-approval.
• Input loans into LOS, pulled credit… Show more

Los Angeles, CA

• Solicited, qualified, converted and trained Mortgage Brokers and Bankers to develop new correspondent lending channel.
• Minimized loan risk by qualifying loan scenarios in accordance with Bank lending policy.
• Coordinated with other units to ensure optimal service levels.
• Produced Web-based training materials to instruct in use of online submission portal.
• Provided product and procedural training to clients, their management teams, and to internal Bank associates… Show more
• Provided product and procedural training to clients, their management teams, and to internal Bank associates.