● Reported to the Manager of Commercial Operations within GCCX (Global ConnectedCustomer Experience)● New Business Development● Evaluating metrics and performance on behalf of customers● Supported customers, clients and contributing merchants by serving as liaison with GM● Developed and Managed contracts, expectations and communications● Provided product expertise and competitive analysis as requested● Worked with client to define the planning and execution of marketing strategy● Mobile application and IHU validation (Infotainment Head Unit). This included validatingnew campaigns, validating changes within an existing offer, validate ad-hoc monthly andafter major application releases● Monthly billing and performance reporting● Working cross functionally with Performance, Business Development, Finance and othercommercial business units● Business Development assistance and support● Participated and organized various trade shows● Application and IHU demonstrations● GM Marketplace Portal development

The job of Technical Operations Manager exists to assure that Bell Techlogix (BTL) Technical Operations practices are maintained at a high level. The primary focus of this role is to maintain the tools, tickets, and personnel on this team to keep focus on delivering a high quality product to our clients. The position is very process intensive with a strong influence from ITIL principles, Change Management and Incident Management.Managed a group of technical engineers who provide engineering support to several enterprisecustomers. My group is responsible for delivering infrastructure stability and business continuityto these organizations.● Managed a group of 7 IT Engineers based throughout the country● Managed 6 in-house engineers● Maintained and managed customer IT networks● Daily management of Technical Operations including ITIL Change, Problem and Servicemanagement● Writing and reviewing PDP’s (Professional Development Plans) for all my staff● Assisted with planning and implementation of ITSM platform for both internal andexternal customers● Involved in the implementation of a customer facing portal allowing external customers tologin and run a multitude of analytic reports● Responding to RFP’s presented by Business Development team● Supporting the sales process in coordination with the Service Delivery Management andBusiness Development team● Operating within defined budget● Working directly with President of company on larger opportunities in advance of beingassigned to Business Development Manager