Eric Doolittle Email & Phone Number

Pharmacy benefits manager (PBM) that partners with health plans, employers, and government programs to manage drug costs and optimize the pharmacy & overall healthcare experience. Abarca has built a proprietary end-to-end PBM technology platform known as Darwin that serves more than 3.2M patients, representing over $3B in annual drug spending. Abarca is expanding rapidly across the United States and leverages its responsive company culture and straightforward approach to doing business to drive its mission of finding a better way to work together, connect with each other, and make healthcare awesome for everyone.

Baton Rouge, Louisiana Area

Holden, La

• Utilized Lean Six Sigma tools and teamwork in the Chassis Plant Cab Electric line to reduce average work cell duration from 3.6 days to 2.2 days resulting in a 39% increase in production.• Facilitated communication and escalation of items not able to be corrected on the assembly line, such as missing parts, engineering documentation errors, and supply line bottlenecks.

Baton Rouge, La

• Engaged with Event Engineering team to continue to increase actionable alarms and events detected by telemetry while reducing Time to Restore in NOC and Regional NOCs• Tools project lead for the IT and Network Operations Tier 2 teams gathering business requirements, assisting with analysis and design, reviewing and approving both high and low level designs, assisting with User Acceptance Testing and trail/beta launches prior to production launch.• Engaged with cross functional boundary partners to align NOC and RNOC processes and tools between engineering, operations, and customer care• Collaborated with Incident Management and Problem Management process owners on needed tool support for IT and Network Operations Tier 2 teams

Baton Rouge, La

• Engaged Product and Ops Readiness teams to insure the Regional NOCs had the required tools, processes, and training for new products• Represented the RNOCs and Technical Support Office teams during pre-launch market readiness meetings for the Cox Gigablast national product launch • Gathered NOC and RNOC business requirements related to tools enhancements• Worked with Service Assurance teams during project design, development, and testing of new tools and products• Worked with the Event Engineering team on alarm reviews, doubling the percentage of actionable alarms presented to the RNOCs and reducing events not captured via alarms by 14%

Baton Rouge, La

• Regionalized system operations in the Southeast (Louisiana, Florida and Georgia) driving consolidation and interdepartmental process alignment across the region• Acted as Operations Readiness prime for all RNOCs nationally, gathering business requirements, training needs, and tools to support new product launches• Coached, developed and promoted employees, focusing on alignment with the RNOC evolution strategy • Successfully transitioned the Southeast RNOC operations into the Central Regional NOC

Baton Rouge, La

• Consolidated network operation center activities for Lafayette system into Baton Rouge SOC• Leveraged existing headcount to absorb 24/7 work in a multisystem environment for Macon, GA• Regionalized system operations in Louisiana (Baton Rouge, Lafayette and New Orleans)• Implemented regional Change Management activities in the Southeast • Led national NOC/SOC Functional Alignment team resulting in 70% of alarms migrating from the Atlanta NOC to National SOC Operations.• Coached, developed and promoted employees, focusing on alignment with the SOC evolution strategy

Baton Rouge, La

• Planned and budgeted for maintenance and growth of fiber data/transport network and CMTS (Cable Modem Termination System) platforms• Managed team of engineers supporting Metro/Core/Cox Business data and transport network goals• Participated in Cox Cellular Backhaul Metro Access Working Group• Implemented DOCSIS 3.0 in Lafayette to compete with Lafayette Utility Services, a municipal FTTH (Fiber to the Home) provider• Standardized CMTS platforms in Baton Rouge and Lafayette systems, reducing maintenance costs• Participated as a hiring manager for engineering student intern program with Southern University

Gonzales, La

• Supervised UNIX administrators and Cisco/Juniper router administrators for core network/data center• Designed and deployed monitoring and surveillance for FTTH platform providing data, telephony, and video services• Supervised 24-hour Network Control Center for ISP, Telephony and Video products• Automated ISP service provisioning, developed server side provisioning software in-house• Converted business e-mail hosting platform from proprietary to open source resulting in $500K savings• Deployed failover/load balancing for ISP data center, eliminating most visible impacts of outage events• Planned and budgeted headcount, support and network growth for email hosting, web hosting and residential/business data services

Gonzales, La

• Managed Internet Technical Support and Call Center, 2 years

Camp Beauregard, La

• Clearance: Secret• Strategic/Tactical Microwave Systems (MOS 31P) – maintained video, data, and telephony circuits and equipment

United States And Europe

• Clearance: Secret• Strategic/Tactical Microwave Systems (MOS 31P) – maintained video, data, and telephony circuits and equipment• Led soldiers in the support of both combat deployment and fixed asset communications in the United States and Europe• Deployed to Bosnia-Herzegovina in support of NATO’s Operation Joint Endeavor