Eric Doolittle Email & Phone Number

Pharmacy benefits manager (PBM) that partners with health plans, employers, and government programs to manage drug costs and optimize the pharmacy & overall healthcare experience. Abarca has built a proprietary end-to-end PBM technology platform known as Darwin that serves more than 3.2M patients, representing over $3B in annual drug spending. Abarca is.

Baton Rouge, Louisiana Area

Holden, LA

• Utilized Lean Six Sigma tools and teamwork in the Chassis Plant Cab Electric line to reduce average work cell duration from 3.6 days to 2.2 days resulting in a 39% increase in production.
• Facilitated communication and escalation of items not able to be corrected on the assembly line, such as missing parts, engineering documentation errors, and supply line bottlenecks.

Baton Rouge, LA

• Engaged with Event Engineering team to continue to increase actionable alarms and events detected by telemetry while reducing Time to Restore in NOC and Regional NOCs
• Tools project lead for the IT and Network Operations Tier 2 teams gathering business requirements, assisting with analysis and design, reviewing and approving both high and low level designs, assisting with User.
• Engaged with cross functional boundary partners to align NOC and RNOC processes and tools between engineering, operations, and customer care
• Collaborated with Incident Management and Problem Management process owners on needed tool support for IT and Network Operations Tier 2 teams

Baton Rouge, LA

• Engaged Product and Ops Readiness teams to insure the Regional NOCs had the required tools, processes, and training for new products
• Represented the RNOCs and Technical Support Office teams during pre-launch market readiness meetings for the Cox Gigablast national product launch
• Gathered NOC and RNOC business requirements related to tools enhancements
• Worked with Service Assurance teams during project design, development, and testing of new tools and products
• Worked with the Event Engineering team on alarm reviews, doubling the percentage of actionable alarms presented to the RNOCs and reducing events not captured via alarms by 14%

Baton Rouge, LA

• Regionalized system operations in the Southeast (Louisiana, Florida and Georgia) driving consolidation and interdepartmental process alignment across the region
• Acted as Operations Readiness prime for all RNOCs nationally, gathering business requirements, training needs, and tools to support new product launches
• Coached, developed and promoted employees, focusing on alignment with the RNOC evolution strategy
• Successfully transitioned the Southeast RNOC operations into the Central Regional NOC

Baton Rouge, LA

• Consolidated network operation center activities for Lafayette system into Baton Rouge SOC
• Leveraged existing headcount to absorb 24/7 work in a multisystem environment for Macon, GA
• Regionalized system operations in Louisiana (Baton Rouge, Lafayette and New Orleans)
• Implemented regional Change Management activities in the Southeast
• Led national NOC/SOC Functional Alignment team resulting in 70% of alarms migrating from the Atlanta NOC to National SOC Operations.
• Coached, developed and promoted employees, focusing on alignment with the SOC evolution strategy

Baton Rouge, LA

• Planned and budgeted for maintenance and growth of fiber data/transport network and CMTS (Cable Modem Termination System) platforms
• Managed team of engineers supporting Metro/Core/Cox Business data and transport network goals
• Participated in Cox Cellular Backhaul Metro Access Working Group
• Implemented DOCSIS 3.0 in Lafayette to compete with Lafayette Utility Services, a municipal FTTH (Fiber to the Home) provider
• Standardized CMTS platforms in Baton Rouge and Lafayette systems, reducing maintenance costs
• Participated as a hiring manager for engineering student intern program with Southern University

Gonzales, LA

• Supervised UNIX administrators and Cisco/Juniper router administrators for core network/data center
• Designed and deployed monitoring and surveillance for FTTH platform providing data, telephony, and video services
• Supervised 24-hour Network Control Center for ISP, Telephony and Video products
• Automated ISP service provisioning, developed server side provisioning software in-house
• Converted business e-mail hosting platform from proprietary to open source resulting in $500K savings
• Deployed failover/load balancing for ISP data center, eliminating most visible impacts of outage events

Gonzales, LA

• Managed Internet Technical Support and Call Center, 2 years

Camp Beauregard, LA

• Clearance: Secret
• Strategic/Tactical Microwave Systems (MOS 31P) – maintained video, data, and telephony circuits and equipment

United States And Europe

• Clearance: Secret
• Strategic/Tactical Microwave Systems (MOS 31P) – maintained video, data, and telephony circuits and equipment
• Led soldiers in the support of both combat deployment and fixed asset communications in the United States and Europe
• Deployed to Bosnia-Herzegovina in support of NATO’s Operation Joint Endeavor