Eric Eaton Email & Phone Number

Salt Lake City Metropolitan Area

Lehi, UT

• At an early-stage start-up, engaged with tax, audit, advisory, management consulting, and compliance professionals, overseeing the successful development, leadership, and delivery of Avii's client services and customer.
• Constantly adapted in ever-evolving industry and company environments.
• Guided the transition from sales to onboarding to launch, ensuring smooth client handovers and rapid TTV.
• Owned and executed the new client onboarding journey, including system and integrations configuration, data migrations, demos, training, consulting, change management, post-launch support, and relationship management.
• Introduced clients to fundamental Customer Success principles and processes, focusing on value creation, delivery, and capture, which was a new and welcome development in the accounting world.
• Collaborated with product development, quality assurance, and technical support teams to ensure the voice of the customer was actively represented in product design and development cycles.

Greater Salt Lake City Area

• Supreme overseer of strategic SaaS onboarding and consulting projects, collaborating closely with executive project sponsors and client champions and teams. Developed and executed onboarding plans for new Gainsight.
• Mastered preemptive risk mitigation and issue resolution, saving enormous amounts of time and money.
• Called out issues with contract language and unclear sales practices, resulting in high-level escalations to quickly expedite resolution, realign on expectations, and pave the way for smoother engagements and.
• Authored detailed post-mortem reports, leading to improving internal methodologies and processes.Skills utilized in this role: SaaS Implementations, Product Demonstration, Project Management, Risk Management, Client.

Greater Salt Lake City Area

• Shepherded cross-functional technical teams and coordinated with key client stakeholders to ensure the successful completion of software implementation and integration projects. Managed internal team commitments and.
• Incorporated both Agile and Waterfall-hybrid project methodologies as needed to drive project completion.
• Single-minded partnerships with internal teams, particularly Business Analysts, were hyper-critical to success.
• Collaborated with the Project Management Office (PMO) to establish and improve internal best practices.
• Stood as a primary source of knowledge and truth at the project and portfolio levels for company management.Skills utilized in this role: Customer Onboarding, Customer Success, Implementation Project Management, Risk.

Greater Salt Lake City Area

• Led the execution and successful delivery of interactive, web-based technical and software development projects for the agency, employing both Agile/Scrum and Waterfall methodologies. Oversaw all workflow.
• Managed and led contributing teams in executing Cisco’s full-scale marketing campaign during the Rio de Janeiro 2016 Summer Olympics.
• Required to be aggressively organized, utilizing such tools as Workfront, JIRA, Confluence to maintain project momentum and profitability.
• Stood firm and held clients accountable when they attempted to diverge from agreed-upon solution designs, keeping projects aligned with scope, budget, and timeline.Skills utilized in this role: Project Management.

Sandy, Utah Area

• In a fast-paced, hyper-growth start-up environment, independently planned and executed a diverse range of cloud-based projects across multiple functional areas, encompassing SaaS and iPaaS platforms such as Salesforce.
• Assembled and guided teams of individual contributing developers, each specializing in unique company products and service offerings, including Salesforce consulting, Workfront applications, and custom integrations.
• Proposed and deployed elegant solutions to complex use cases, particularly with the Nike Customs team, eliminating unnecessary change management and simplifying training requirements.Skills utilized in this role: SaaS.

Provo, UT

• Benevolent taskmaster over all agency projects across digital, print, and mobile platforms. Coordinate and balance interdisciplinary teams of visual designers, copywriters, interaction designers, and web programmers..
• Restructured the agency’s project estimation and budgeting process, leading to 100% on time and under budget project delivery.
• Successfully layered a high-profile, large-scale localization project onto existing, full-capacity workload, with no loss of project momentum or profits.
• After departure from the agency, single-handedly shepherded the completion of the deliverables in time for the client’s public release on national television the next morning.Skills utilized in this role: Project.

Salt Lake City, UT

• As the internal point of contact for all digital client-related activities, guided a wide range of digital marketing and interactive projects through the agency, ensuring the highest level of client satisfaction by.
• Executed several successful seasonal and promotional digital campaigns for Subway, T-Mobile, Sony XBox.
• Implemented new methodologies for scoping and estimating projects, dramatically decreasing write offs.
• Ushered a refreshed understanding and relationship with traditional design teams in the digital space.Skills utilized in this role: Project Management, Cross-functional Team Leadership, Risk Management, Customer.

Salt Lake City, UT & Remote

• Collaborated with and consulted alumni associations and other member-based organizations to ensure successful outcomes. Managed all aspects of client relationships and project management, fostering strategic planning.
• Acknowledging strong client relationship bonds, frequently asked to step in as a closer for renewals and upsells, when sales teams hit roadblocks.
• Held clients accountable when attempts were made to circumvent contracted services, facilitating peaceful resolution, and resulting in stronger relationships.Skills utilized in this role: Product Demonstration, Risk.

Orem, UT

Consulted with clients, recommended and implemented robust, creative methods and web technologies to effectively communicate to designated markets, improving site traffic, usability and sales conversions.Skills utilized in this role: Product Demonstration, Project Management, Client Onboarding, Team Management, Customer Support, Client Communication.