Primarily responsible for efficiently delivering high-quality solutions that maximize value of services to members. Daily tasks include planning sprint work, unblocking technology teams, and collaborating with stakeholders.• Delivered Cruise sailing search and stateroom category availability search for the Odysseus Cruise GDS cross-portfolio project, maintaining business continuity for Cruise to generate $700 million in FY24. • Supported international expansion by enabling end-to-end member experience – from loading inventory to maintaining pre- and post-travelled bookings – for Hotel-only products for source market Canada.• Boosted revenue of dynamically packaged products in FY21 from $5 million to $33 million by delivering Direct Connect cars in global offerings of Hotel + Car and Hotel + Flight + Car products.• Maintained business continuity of Walt Disney World theme park ticket reservations by sunsetting obsolete TiXML technology and adopting non-3rd party Direct Connect capabilities.• Synergized three delivery teams to launch Hotel-only source market USA; generated $15 million in first 6 months; delivered home-grown innovations: maps, responsive landing and offer web pages. • Mitigated business stoppage risk by reducing database size by 75%; migrated encrypted large object data from the database to our file system; saved $60K in capital + $15K annually for 2 years.• Completed web application enhancements and automation that converted scheduled payments for members who opted-in conversion from American Express to Costco Anywhere Visa by Citi.

Shared Platform & Services; Application EnvironmentsPrimarily responsible for planning, road mapping, and prioritizing features by business value. Daily tasks included migrating packages into production environments for IT application delivery teams.• Collaborated with product owners and directors to draft 2015 roadmap; assured completion of proof of concept to host TriZetto Facets in Azure; prepared milestone review for IT governance. • Upgraded build controllers and agents from Team Foundation Server 2010 to 2013; consulted with specialists to ensure implementation and configuration agree with Microsoft best practices.• Refined automation and troubleshooting procedures to increase efficiencies for handling failures; defined and drafted specifications for changes to automation tools and services. • Resolved cross-team coordination issues by creating an internal website that generates real-time reports of production deployments for all of Premera IT application development teams.• Trained infrastructure teams to use an in-house developed, CA Service Desk Manager and Team Foundation Server, integrated ticketing system for managing daily deployment tasks.

Primarily responsible for product development and business operations. Daily tasks include exploring emerging markets, and current technologies for feature development.• Founded tech startup Erithms LLC; obtained Certificate of Formation from the Secretary of State of Washington; obtained Employer ID Number from the Internal Revenue Service.• Organized financial accounts and assets; authored marketing materials; designed logo; developed and published company website; established customer support infrastructure.• Created a version of the classic word game Hangman; released it on the Google Play Android App Store and the iTunes App Store, totaling 2,000+ downloads and 250+ downloads respectively.

Online Services Division at Microsoft; IPE Engineering Fundamentals TeamPrimarily responsible for providing build support to Information Platform, Bing feature development teams. Daily tasks included responding to inquiries, triaging support tickets, and resolving operations issues.• Migrated Source Depot branches from .NET 4.0 to 4.5; piloted Team Foundation Server upgrade from 2010 to 2012; updated VM build server image and custom work item controls.

Online Services Division at Microsoft; AdPlatform Build TeamPrimarily responsible for providing build support to AdCenter feature development teams. Daily tasks include responding to inquiries, triaging support tickets, and resolving operations issues.• Developed a utility that polls build servers across multiple systems and records the results into a SQL Server database; wrote stored procedures to query and update the database.• Generated weekly and monthly reports on 2,600+ customer build-support requests to provide statistical analyses that illustrate trends in periodic volumes of issues raised by customers. • On boarded and trained trusted individuals as Build Champions to reduce AdCenter Support costs and to enable teams to be self-supporting; authored complementary documentation.• Analyzed hardware utilization to ensure SAN supports AdCenter operations and to provide justification for new hardware; maintained and optimized usage of existing build servers.• Added redundancy and failover to critical systems to prevent productivity loss; defined systems topology; procured hardware from data centers; reported implementation status.

Primarily responsible for localizing Silverlight 3.0 Help Documentation. Daily tasks included coordinating localization efforts with software release PMs, builders, and vendors to achieve project milestones.• Shipped developer Help for Silverlight 3.0 localized in Japanese, French, Italian, German, Spanish, Chinese, and Korean; released localized IntelliSense simultaneously with software.• Published content onto the MSDN staging server for testing and the live website for the Release to Web milestone; administered IntelliSense check-ins to Source Depot.• Delivered hand-offs and received hand-backs of source files (DDUEML, Art, Token, and Build Support Files) to and from the localization vendor Lionbridge, on schedule, using Rainbow.

Primarily responsible for the maintenance of an internal build system named Hana and a documentation compiler named Manifold. Daily tasks included applying scrum methodology toward feature development and prioritizing incoming work items. • Distilled business requirements into functional specifications for a v1 tool that generates XML Reference topics given XSD files, to eliminate tedious time-consuming manual topic creation.• Led the introduction of F# into .NET Framework 4.0 Class Library documentation to promote F# as a first-class programming language for the release of Visual Studio codename Dev10.• Developed strategy for rendering bi‐directional languages on MSDN Online to expand market share of developer content; used CSS to set text alignment and preserve XHTML compliance.

Primarily responsible for improving end-to-end testing of Developer Content and ensuring release sign-off criteria was met. Daily tasks included coordinating quality assurance efforts via meetings and email. • Collected Visual Studio 2005 post mortem feedback from content authoring teams; initiated quality-driven process improvements for releasing documentation for Visual Studio 2008. • Provided centralized status reports of daily build verification tests to increase visibility of the shippable state of Developer Content to the authoring teams and product units.• Organized adoption of scrum as a best practice for managing the steady incoming volume of work request from stakeholders, and to raise confidence in services provided to customers.

Primarily responsible for writing Visual C++ and Visual C# Help documentation. Daily tasks included coordinating writing efforts with feature development teams, writing new topics, and fixing bugs in example code. • Authored procedural and reference documentation for Visual Studio IDE features; led User Education teams to consolidate C++, C#, and J# IDE documentation for VS2005.• Led team to increase C++ code examples from 5% to 18% in the .NET Class Library documentation for Visual Studio 2003; facilitated training for Managed Extensions for C++.• Helped refine Perl-based automated testing tool for C++ and C# code snippets in conceptual documentation for Visual Studio .NET; debugged error occurrences in 3,200 code snippets.

Primarily responsible for continuing the design and implementation of the packaging production line for 9840 Tape Cartridges. Daily tasks included monitoring operations on the production floor.