Eric Fei Email & Phone Number

Taipei City, Taiwan

- Managing the flagship product line (7000 series notebook) in the Inspiron Line of Business and ensuring products are delivered within budget and on or ahead of schedule.- Products Launched: 7373, 7573, 7386, 7586, 7786, 7390 2n1, 7590 2n1, 7391 2n1, 7591 2n1 & 7791 2n1.- Leading cross-functional teams to develop and introduce products to our customers with the right features, customer experience, quality, schedule, cost, service capability and sales financials- Experience in End to End product life cycle management with a focus on New Product Introduction and 2-in-1 notebooks- Workplace Digitization: Lead Project Portfolio Management Tool deployment for the PM organization across multiple functions within the company. Responsibilities: Feature scoping and definition, tool configuration and administration & training the internal workforce- Workplace Digitization SME (Ongoing)

Taipei City, Taiwan

- Manage/Co-manage: Operations, Cash Flow, Maintenance, Communications and Marketing: Social Media Channels.

Taiwan

- Marketing Lead: Created overall marketing strategy, built partner alliances, setup social media channels and landed regional grassroots marketing campaigns that resulted in over $700,000/month in transaction volume over 7 months- Built and managed Customer Service to support 9,300+ users per month (Hong Kong to Philippines) through multiple channels: InApp Chat, Web, Facebook and various messaging platform- Project Management: Partner Integration (Operations & Workflow Analysis) across SEA

Taipei City, Taiwan

- Sales, Marketing & Business Development for the Greater China Region

Taiwan

- Ensure that a field force of 330 engineers and 25 managers have the capabilities needed to provide Microsoft Premier Customers with world-class service.- Consult with the Asia Leadership Team to understand key business objectives and the capabilities needed to achieve them. Develop and propose solutions to improve these capabilities.- Lead and grow a team of specialists, consistently receiving excellent feedback from the management team on their performance.- Proactively identified innovative ways to reduce training delivery costs, thereby increasing services offered by 20% utilizing the same budget.- Selected by the Regional Leadership Team to spearhead a complex, Asia-wide initiative to improve the quality and consistency of Customer Service Offerings. Initiative is recognized as the most comprehensively executed across the organization.- Exceeded Key Performance Indicators and goals every year and was recognized by the Corporate Vice President with a Gold Star Award in 2008.

Taiwan

- Collaborated with the sales function to drive service offerings aimed at minimizing system down time, a key source of customer dissatisfaction. Region exceeded revenue forecast by 112% and follow-up studies showed a 35% reduction in customer down time.- Established strong relationships with regional counterparts in the US and EMEA to improve best practice sharing and customer response time.

Taiwan

- Managed critical support situations for Microsoft’s Premier Customers to ensure that best practice support processes are followed and customer problems are resolved quickly and to their satisfaction.- Conducted regular reviews to ensure Microsoft support processes work in the best interests of the customer. Successfully reduced response time by 20%, improving customer satisfaction and retention.

Carlsbad, Ca

- Managed designated customer accounts and built long term relationships with strategic customers- Closed 2nd largest deal in 2004 after developing intimate knowledge of the customer’s business issues and key stakeholders. Total revenue: $400K.

Fremont, Ca

Executed IT projects supporting the company’s rapid headcount growth and new acquisitions. All projects were delivered on time and within budget.