It Help Desk
Current• Trained team on security awareness to minimize threat actors.• Investigated and resolved networking issues, including connectivity, routing, and wireless networks.• Provided day-to-day help desk support for Windows operating systems, including software installation, troubleshooting, and hardware maintenance. Served as a technical resource for all employees, addressing technology needs and issues promptly and effectively, and supporting the onboarding of IT tools and systems.• Managed mileage and fuel tracking for a fleet of trucks operated across 26 states; transporting equipment, machinery, and tools for customers primarily in the construction industry. • Planned and executed safe and efficient travel routes to ensure timely deliveries with shippers and receivers, while maintaining freight integrity.