Eric Gaikowski Email & Phone Number

Sioux Falls, South Dakota, United States

Sioux Falls, South Dakota, United States

- Collaborated with the sales team to provide technical expertise during pre-sales activities. - Engaged with clients to understand their technical requirements and demonstrated how our solutions could meet their needs.-Conducted product demonstrations and presentations to showcase the features and benefits of our technical offerings.- Provided post-sales technical support to clients, ensuring a smooth transition from the sales process to implementation.- Addressed technical queries, resolved issues, and facilitated communication between clients and the technical support team.- Worked collaboratively with cross-functional teams, including product development and customer success, to ensure a seamless transition from sales to implementation.

Sioux Falls, South Dakota, United States

- Engaged with clients via phone, email, and chat, providing timely and effective technical support.- Assisted users in troubleshooting issues, ensuring a positive customer experience.- Investigated and analyzed technical issues reported by clients, utilizing diagnostic tools and resources to identify root causes. - Collaborated with cross-functional teams to escalate and resolve complex issues.- Received positive feedback from clients for exceptional customer service and technical expertise.- Maintained a 95+% customer satisfaction score.

Sioux Falls, South Dakota, United States

Sioux Falls, South Dakota, United States

- Help maintain, fix office computers, printers, and touch screen terminals out in the factory.- Apply Software and Hardware troubleshooting skills to solve issues.- Configure and setup forklift computers.- Image and deploy computers for lease refreshes.- Use customer support skills to build strong relationships with co-workers.- Warranty computers through Dell or AIS.- Followed safety procedures and protocols when working out in the factory.