Eric Gaither Email & Phone Number

Detroit, Mi, Us

Wixom, Michigan, United States

LightGuide, Inc. is the global leader in projected augmented reality (AR) software. The company's patented technology transforms manual assembly and manufacturing processes by projecting virtual step-by-step instructions onto an employee’s work surface, delivering immediate impacts on quality and productivity.

Livonia, Michigan, United States

Ann Arbor, Michigan

• Provide technical support and troubleshooting options to assist clients with hardware and software complications. • Trained to perform modular and software repairs to resolve technical issues. • Work directly with our business team to communicate with leads and provide them with technological solutions to increase stability, productivity, and profitability. • Extensive knowledge of current Apple technology.

Ann Arbor, Michigan

• Excellent problem solving, ability to maintain composure and customer focus while troubleshooting and solving technical issues. • Extensive technical knowledge • Perform repairs and replacements • Constant training and development • ACMT (Apple Certified Mac Technician) CertificationAs a Genius, with a focus on customer service and empathy, I provide insightful advice and friendly, hands-on technical support to Apple customers in need. I use problem-solving and people skills to diagnose product issues on the spot and explain situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, I offer solutions to quickly get users up and running again. I exhibit guidance and knowledge, while independently keeping my own technical know-how up to date with self-led training and instructor facilitated learning.

Ann Arbor, Michigan

• Strong interest in technology, particularly Apple products, and agility at learning new products and features.• Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.• Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.