Eric Gamboa Email & Phone Number

Montebello, Ca, Us

California, United States

As Senior Product Manager at Trensor, part of Marmon Holdings under the Berkshire Hathaway umbrella, I drive the development and execution of product line strategies for Trensor’s vehicle electronics in the automotive aftermarket. My responsibilities encompass product line development for both existing and new products, extensive OEM and market research, product performance analysis, and leading new product introductions.I collaborate closely with cross-functional teams across sales, operations, quality, and validation testing to ensure our products meet and exceed market standards. This includes developing detailed product roadmaps, assessing market opportunities, and optimizing product lines to ensure profitability and competitiveness. I also evaluate Trensor’s product performance compared to competitors, conducting in-depth market analysis to generate new product ideas and enhance current offerings.Additionally, I act as the “voice of the customer,” incorporating feedback into product development to meet market needs. I manage product launches, ensure adherence to timelines and budget targets, and support operational goals related to forecasting and supply chain to maintain optimal fill rates.

Oceanside, California, United States

I drove the development of Federal and CARB grade exhaust emissions products and led a team of three product specialists. Our focus was on cataloging coverage analysis, competitive research, and new part introductions.I assessed new product development priorities by analyzing VIO data, Google Analytics, sales history, customer insights, and competitor information. I regularly engaged with executives to keep them informed on the progress of new product developments. Additionally, I collaborated with the Sales team to communicate new product announcements, features, and benefits, while supporting the Customer Success team in addressing quality or fitment issues.In partnership with other product managers, I strategically planned the product development roadmap and ensured effective communication with the development team for resource allocation. I also maintained OE interchange using Motor OE data, ALLDATA, AccuPI, and dealership information.To ensure compliance with ISO standards, I created documentation that defined processes and procedures. I also reviewed marketing copy, including product descriptions, to align with brand messaging, target audience preferences, and marketing objectives.My active participation in industry events such as AAPEX and SEMA tradeshows allowed me to stay informed on industry trends, gauge competition, and enhance my understanding of ACES and PIES standards through the ACPN Knowledge Exchange Conference.

Torrance, Ca

I led the undercar category for aftermarket automotive parts, directing the development of steering knuckle assemblies, wheel bearings, and hub repair kits. Guiding new product development, I aligned strategies with market dynamics, customer needs, and innovation. I gathered competitive intelligence while analyzing cataloging coverage to identify coverage gaps and implement new part introduction strategies. Utilizing tools like AccuPI, MotorData, and dealer insights, I supported ACES cataloging objectives. Additionally, I worked closely with sales, purchasing, engineering, and technical support teams, providing comprehensive cross-functional assistance. This included determining components for new part bills of materials, packaging requirements, and conducting live vehicle installations for fitment and durability testing. Leading product consolidation and supersession initiatives in collaboration with quality and engineering teams, I ensured meticulous reviews of supplier drawings, engineering reports, and QC reports for emerging items in development.

Long Beach, Ca

Responsible for road testing and evaluating preproduction prototype vehicles for the Mercedes Benz Research & Development group. This includes recreating real world driving scenarios, monitoring on-board data acquisition systems, and submitting report data to the engineering team. Information gathered helps evaluate long-term vehicle operation history, reliability, and durability of various computer system and drivetrain components.

Orange, Ca

Functioned as a technical specialist for the customer service department, implementing technical support procedures and documentation. Supported product management by testing and providing feedback of model features and functionality.Responsibilities:• Provide technical support to customer service agents and end users via phone, e-mail, or social media.• Handle technical escalation calls, inbound and outbound as required.• Report feedback to the management team on effective customer service procedures.• Help establish technical support standards and practices for the customer service team.• Create and maintain a product bug list to be reported to product management.• Evaluate product for operational behavior as reported by end user to determine technical issues.

Glendale, Ca

Satisfied the requirements of all divisions regarding sales support, campaign implementation and account management. Handled various channels of online media marketing pertaining to e-mail, display, lead generation and co-registration.Account Management Responsibilities: • Assess individual advertiser needs; negotiate, close, follow-through, relationship management, and the development of customer loyalty. • Partner publishers with appropriate campaigns based on traffic type, vertical, e-mail data, and site placement.• Monitor campaign performance across various publisher channels to ensure client satisfaction.Technical Responsibilities: • Gather and implement HTML creatives from advertiser portals into proprietary ad server, place tracking pixels, and run initial test to ensure proper conversion tracking. • Create original HTML-based creatives for Email, Display and Co-Registration campaigns. • Monitor all traffic types to gauge quality and performance, debug problematic traffic, ensure effective tracking, and identify possible cases of fraud. • Edit images using Adobe Photoshop Elements to create preview files of campaign creatives and landing pages.

City Of Industry

Promoted and increased brand awareness for the Olevia brand in the consumer market. Developed training material for customer service and technical support divisions where none previously existed. Worked with company executives in all branches to excite and educate customers on product functionality, value, and competitive technologies.Partnership Responsibilities:• Help develop compatibility between Olevia HDTVs, and Enseo’s external hotel tuner solution, opening new channels for Syntax-Brillian within the Hospitality Industry.• Work closely with the Staples Center engineering team, implementing Olevia HDTVs throughout the sports arena.• Provide product management support for Dwell Magazine during the 2006 & 2007 tradeshow and conference.• Support ESPN’s marketing platforms at the 2007 “Sundance Film Festival”, 2008 winter “X-Games”, and both 2007 & 2008 “Next” Super Bowl parties.Product Management Responsibilities:• Analyze competitive landscapes and monitor industry technology trends.• Help write market requirements documents to cover customer demands and industry needs as technical requirements for new product development.• Serve as product specialist and product trainer, develop training materials for all new hires and customer accounts, and demonstrate product specifications and features.• Perform on-site product demos for customers domestically and internationally at trade shows and industry conferences including CES, CEDIA, Digital Life and others alike.• Support sales and executive staff to effectively communicate product enhancements, value and capabilities, and how to respond to customer issues and concerns.• Help evaluate enhancement requests to determine appropriateness and priority, based on user satisfaction and marketability expectations.• Interviewed by press, media, and investors on the company's direction, its position in the market, and upcoming technologies and product lines.

Torrance, Ca

Assisted level 1 agent’s with issues of firewall and VPN configurations. Consulted clients on their network configurations to better suit their needs. Provided phone support to IT departments of corporate, big business organizations requiring a high level of security for their network. Remotely accessed customers firewall hardware, assisting in configuration of network resources through VPN. Setup Return Merchandise Authorizations. Acquired CSSA, “Certified SonicWALL Security Administrator” certification.Experience and skills in:Router, switch, and access point setupLAN connection & configuration Identify, troubleshoot, and resolve LAN/WAN network problemsDesign, implement and troubleshoot client/site-to-site IPSEC and SSL VPNsProvide technical expertise in troubleshooting complex technical issuesActive Directory, DHCP, DNS/DDNS, POP, SMTP, TCP/IP, VLAN, SNMP, RPC/HTTP, firewall configuration.

Montebello, Ca

Performed overall restaurant management as outlined by the storeowner. Directed staffs to ensure food safety, product preparation, and cleanliness standards were maintained. Recruited staffs and oversaw training program. Responsible for inventory, money control systems, and local marketing initiatives. Maintained business records. Provided nothing less than exceptional customer service.Tasks and Responsibilities:Complete and post the staff work schedule.Recruit, reward and terminate staff as needed.Communicate change of food preparation formulas, standards, etc. to staff.Ensures local and national health and food safety codes are maintained and company safety and security policy are followed.Maintain business records as outlined in the SUBWAY® Operations Manual. Analyze business records to increase sales.Support local and national marketing initiatives.Identify and contact prospective customers to promote sales.Plan special events and promotions. Complete University of SUBWAY® courses as directed.

Bachelor'S Degree, Industrial Technology, Minor: Management

Activities and Societies: Developed and fabricated vehicle components as a team member of EcoCAR2, a 3-year national competition. Served.

Associate'S Degree, Social Sciences

Received General Service Technician certificate in the automotive service program.