Eric Gamboa Email & Phone Number

Montebello, CA, US

California, United States

As Senior Product Manager at Trensor, part of Marmon Holdings under the Berkshire Hathaway umbrella, I drive the development and execution of product line strategies for Trensor’s vehicle electronics in the automotive aftermarket. My responsibilities encompass product line development for both existing and new products, extensive OEM and market research.

Oceanside, California, United States

I drove the development of Federal and CARB grade exhaust emissions products and led a team of three product specialists. Our focus was on cataloging coverage analysis, competitive research, and new part introductions.I assessed new product development priorities by analyzing VIO data, Google Analytics, sales history, customer insights, and competitor.

Torrance, CA

I led the undercar category for aftermarket automotive parts, directing the development of steering knuckle assemblies, wheel bearings, and hub repair kits. Guiding new product development, I aligned strategies with market dynamics, customer needs, and innovation. I gathered competitive intelligence while analyzing cataloging coverage to identify coverage.

Long Beach, CA

Responsible for road testing and evaluating preproduction prototype vehicles for the Mercedes Benz Research & Development group. This includes recreating real world driving scenarios, monitoring on-board data acquisition systems, and submitting report data to the engineering team. Information gathered helps evaluate long-term vehicle operation history.

Orange, CA

• Functioned as a technical specialist for the customer service department, implementing technical support procedures and documentation. Supported product management by testing and providing feedback of model features.
• Provide technical support to customer service agents and end users via phone, e-mail, or social media.
• Handle technical escalation calls, inbound and outbound as required.
• Report feedback to the management team on effective customer service procedures.
• Help establish technical support standards and practices for the customer service team.
• Create and maintain a product bug list to be reported to product management.

Glendale, CA

• Satisfied the requirements of all divisions regarding sales support, campaign implementation and account management. Handled various channels of online media marketing pertaining to e-mail, display, lead generation and.
• Assess individual advertiser needs; negotiate, close, follow-through, relationship management, and the development of customer loyalty.
• Partner publishers with appropriate campaigns based on traffic type, vertical, e-mail data, and site placement.
• Monitor campaign performance across various publisher channels to ensure client satisfaction.Technical Responsibilities:
• Gather and implement HTML creatives from advertiser portals into proprietary ad server, place tracking pixels, and run initial test to ensure proper conversion tracking.
• Create original HTML-based creatives for Email, Display and Co-Registration campaigns.

City Of Industry

• Promoted and increased brand awareness for the Olevia brand in the consumer market. Developed training material for customer service and technical support divisions where none previously existed. Worked with company.
• Help develop compatibility between Olevia HDTVs, and Enseo’s external hotel tuner solution, opening new channels for Syntax-Brillian within the Hospitality Industry.
• Work closely with the Staples Center engineering team, implementing Olevia HDTVs throughout the sports arena.
• Provide product management support for Dwell Magazine during the 2006 & 2007 tradeshow and conference.
• Support ESPN’s marketing platforms at the 2007 “Sundance Film Festival”, 2008 winter “X-Games”, and both 2007 & 2008 “Next” Super Bowl parties.Product Management Responsibilities:
• Analyze competitive landscapes and monitor industry technology trends.

Torrance, CA

Assisted level 1 agent’s with issues of firewall and VPN configurations. Consulted clients on their network configurations to better suit their needs. Provided phone support to IT departments of corporate, big business organizations requiring a high level of security for their network. Remotely accessed customers firewall hardware, assisting in.

Montebello, CA

Performed overall restaurant management as outlined by the storeowner. Directed staffs to ensure food safety, product preparation, and cleanliness standards were maintained. Recruited staffs and oversaw training program. Responsible for inventory, money control systems, and local marketing initiatives. Maintained business records. Provided nothing less.

Bachelor'S Degree, Industrial Technology, Minor: Management

Activities and Societies: Developed and fabricated vehicle components as a team member of EcoCAR2, a 3-year national competition. Served.

Associate'S Degree, Social Sciences

Received General Service Technician certificate in the automotive service program.