Eric Gan Email & Phone Number

Singapore

Singapore

Razer Gold- Channel partners (payment & reseller) management- POSA card partners management

Selangor, Malaysia

• Managed three e-commerce and e-wallet partners with direct sales of prepaid reloads and bill payment collections of more than RM2 million per month.
• Supported account managers on marketing strategies, go-to-market plans and product launches with successful expansion to six retailers in non-traditional channels (convenience stores, petrol mart, supermarket and.
• Managed authorized distributor with a team of 20 sales merchandisers… Show more
• Managed authorized distributor with a team of 20 sales merchandisers with the tasks of monitoring retailer’s inventory, sales, audit and ground training.
• Analyzed and prepared dashboard and reports to track channel performance, market trends and sales merchandisers key performance index (KPI).
• Managed all aspects of channel’s budget, identify cost savings opportunities and supported costs savings initiatives by management.

Selangor, Malaysia

• Led a team of three staffs in order managements (devices, SIM packs, reloads coupons and flexi cards) for respective channel partners (open channel, alternate channel and direct sales).
• Supported respective channel business owners on distributor’s daily operations which included order management, payment management and stocks return management.
• Worked closely with Tech Ops on issues related to Distributor Management System (DMS), assisted in troubleshooting and provided feedbacks… Show more
• Worked closely with Tech Ops on issues related to Distributor Management System (DMS), assisted in troubleshooting and provided feedbacks from operation’s point of view.
• Participated in User Acceptance Testing (UAT) for process improvements of DMS and provided feedbacks based on daily operation requirements.
• Managed daily order exceptional reports and ensured all exceptions were cleared timely.

Selangor, Malaysia

• Managed daily operations of device supply and orders from channel partners.
• Worked closely with third party logistics (3PL) on order deliveries and stocks return management.
• Managed device Dead on Arrival (DOA) and Return Merchandise Authorization (RMA) cases and involved in revision of standard operating procedure (SOP).
• Prepared daily device inventory report for stakeholders.
• Participated in User Acceptance Testing (UAT) for new systems or process improvements and… Show more
• Participated in User Acceptance Testing (UAT) for new systems or process improvements and provided feedbacks related to device supply management.

Selangor, Malaysia

• Assisted Plant Manager to manage a team of 50 staffs in production line.
• Supervised the production of goods and ensuring strict manufacturing standards were followed.
• Assisted in preparing weekly production plans according to monthly sales projections and forecast orders set by Sales Manager.
• Worked closely with Production Manager and Sales team for any modification on production plan for special orders or promotional items.
• Coordinated with Material Resource Planner and… Show more
• Coordinated with Material Resource Planner and Purchasing team to ensure smooth supply of raw materials.

Selangor, Malaysia

As part of the program to learn about the company operations where I was attached to several departments and participated on the job training.