Eric Gan Email & Phone Number

Singapore

Singapore

Razer Gold- Channel partners (payment & reseller) management- POSA card partners management

Selangor, Malaysia

• Managed three e-commerce and e-wallet partners with direct sales of prepaid reloads and bill payment collections of more than RM2 million per month.• Supported account managers on marketing strategies, go-to-market plans and product launches with successful expansion to six retailers in non-traditional channels (convenience stores, petrol mart, supermarket and hypermarkets) for prepaid packs and prepaid reloads.• Managed authorized distributor with a team of 20 sales merchandisers… Show more • Managed three e-commerce and e-wallet partners with direct sales of prepaid reloads and bill payment collections of more than RM2 million per month.• Supported account managers on marketing strategies, go-to-market plans and product launches with successful expansion to six retailers in non-traditional channels (convenience stores, petrol mart, supermarket and hypermarkets) for prepaid packs and prepaid reloads.• Managed authorized distributor with a team of 20 sales merchandisers with the tasks of monitoring retailer’s inventory, sales, audit and ground training.• Analyzed and prepared dashboard and reports to track channel performance, market trends and sales merchandisers key performance index (KPI).• Managed all aspects of channel’s budget, identify cost savings opportunities and supported costs savings initiatives by management.• Managed onboarding of new business partners and provided sales support from troubleshooting and problem solving to training and any related issues.• Conducted classroom training for retailer or business partner staffs on products, registrations, promotions and incentive programs.• Involved in process improvement and digitization related projects.• Worked with internal legal team in respect of channel legal matters, documents or other related materials and ensured partners adhere to guidelines as stipulated in agreements. Show less

Selangor, Malaysia

• Led a team of three staffs in order managements (devices, SIM packs, reloads coupons and flexi cards) for respective channel partners (open channel, alternate channel and direct sales).• Supported respective channel business owners on distributor’s daily operations which included order management, payment management and stocks return management.• Worked closely with Tech Ops on issues related to Distributor Management System (DMS), assisted in troubleshooting and provided feedbacks… Show more • Led a team of three staffs in order managements (devices, SIM packs, reloads coupons and flexi cards) for respective channel partners (open channel, alternate channel and direct sales).• Supported respective channel business owners on distributor’s daily operations which included order management, payment management and stocks return management.• Worked closely with Tech Ops on issues related to Distributor Management System (DMS), assisted in troubleshooting and provided feedbacks from operation’s point of view.• Participated in User Acceptance Testing (UAT) for process improvements of DMS and provided feedbacks based on daily operation requirements.• Managed daily order exceptional reports and ensured all exceptions were cleared timely.• Participated in channel projects related to DMS. Show less

Selangor, Malaysia

• Managed daily operations of device supply and orders from channel partners.• Worked closely with third party logistics (3PL) on order deliveries and stocks return management.• Managed device Dead on Arrival (DOA) and Return Merchandise Authorization (RMA) cases and involved in revision of standard operating procedure (SOP).• Prepared daily device inventory report for stakeholders.• Participated in User Acceptance Testing (UAT) for new systems or process improvements and… Show more • Managed daily operations of device supply and orders from channel partners.• Worked closely with third party logistics (3PL) on order deliveries and stocks return management.• Managed device Dead on Arrival (DOA) and Return Merchandise Authorization (RMA) cases and involved in revision of standard operating procedure (SOP).• Prepared daily device inventory report for stakeholders.• Participated in User Acceptance Testing (UAT) for new systems or process improvements and provided feedbacks related to device supply management.• Participated in ad hoc projects related to device supply & management. Show less

Selangor, Malaysia

• Assisted Plant Manager to manage a team of 50 staffs in production line.• Supervised the production of goods and ensuring strict manufacturing standards were followed.• Assisted in preparing weekly production plans according to monthly sales projections and forecast orders set by Sales Manager.• Worked closely with Production Manager and Sales team for any modification on production plan for special orders or promotional items.• Coordinated with Material Resource Planner and… Show more • Assisted Plant Manager to manage a team of 50 staffs in production line.• Supervised the production of goods and ensuring strict manufacturing standards were followed.• Assisted in preparing weekly production plans according to monthly sales projections and forecast orders set by Sales Manager.• Worked closely with Production Manager and Sales team for any modification on production plan for special orders or promotional items.• Coordinated with Material Resource Planner and Purchasing team to ensure smooth supply of raw materials.• Worked closely with QA/QC team on problem solving for complaints issued by customers on finished goods.• Worked closely with Maintenance team on improvements and repairs of machines.• Assisted in conducting briefing to new employees on safety procedures and on-the-job training program.• Involved in improvements of standard operation procedures (SOP).• Involved in implementations of ISO 9001, ISO 14000 and ISO 18000.• Part of internal auditor for 5S implementation in the plant. Show less

Selangor, Malaysia

As part of the program to learn about the company operations where I was attached to several departments and participated on the job training.