Eric Garrett Email & Phone Number

Pleasanton, California, United States

Pleasanton, Ca

Supervisor who actively tests and leads a 20 member QA team on efforts for newly introduced functionality and regression of a Core banking solution that provides hosted and in-house options. - Created framework for QA team to follow within Microsoft Test Manager. The formation of well documented standardized artifact (test plan, test suite and test case) creation was a huge efficiency gain allowing for deeper testing coverage and better testing estimates.- Recognized by upper tier of management for QA related achievements during high profile test effort between mobile application and Core solution enabling the company to meet the pilot date.- Promoted to supervisor position after one year on the job.

Pleasanton, Ca

San Francisico

Attendee Engagement Applications:Primary QA resource responsible for testing personalized attendee facing sites (both mobile and browser based) in an aggressive Agile methodology environment.- Received highly coveted VIA (Values in Action) individual award within first 6 months of employment. Nominations are received by peers and then the VIA committee determines the individual award winner based on the level of positive impact the behavior or action has on shaping Certain’s culture, or meeting business objectives or customer needs.- Coordination of test efforts with off-shore QA team on high visibility projects increased testing coverage and resulted in improved customer satisfaction on introduced functionality.- Established and performed detailed test effort surrounding authentication component of customer facing site with our platform engineered around the various configuration settings of f5 load balancing, Apache Web Server pool, and a clustered Tomcat environment utilizing Memcached.

San Francisco Bay Area

UltraData Enterprise Core Solutions Applications: Responsible for focused test efforts around ongoing quality assurance in product lines including Financial Services Platform (desktop solution), Ultra-Access Suite (internet banking & voice banking), and Open Path Solutions (web services). - Streamlined test effort on Person to Person payment solution integration with internet banking product led to an accelerated delivery to market allowing the sales department to market and pursue sales earlier than expected.- Conducted focused security testing of our multi-factor authentication solution, resulting in a product with 95% acceptance rate from our customer base over various competitor multi-factor authentications solutions.- Guided testing of open solution web services that provide two-way interactions between our core system and third-party vendors to increase bottom line revenue by identifying and eliminating unwarranted access.- Created initial planning review document which resulted in more accurate QA time estimates and saved on costs by identifying issues earlier in the developmental process.- Implemented and maintain VMware environment which created efficiencies by minimizing future hardware purchases and created an inventory of configurations for testing purposes.- Administered Unix Servers (AIX & HP-UX) and Windows Servers to decrease dependency on other departmental groups, increase system knowledge, and conceptualize test case creation for forthcoming projects. Authored shell scripts to minimize overhead and assist in maintenance of these systems.- Integrated multiple QA testing labs into a single central lab to create more office space, a consolidated lab for testing, and reduced energy costs.- As the QA lead on major projects managing teams of 4-5 testers, redefined best quality assurance practices and processes for the QA department. These process improvements have solidified the test effort and reduced redundancy by approximately 50%.

San Francisco Bay Area

- Provided support to end users on a variety of issues; identified, troubleshot, and responded to end-user issues or requests; support included but was not limited to assisting with print issues, password resets, installs, modifications and troubleshooting hardware and software issues.- Used Active Directory to create and maintain user accounts on the domain.- Installed software on end user computers and supplied functionality training.- Responsible for pc configuration and hard drive imaging.- Part of Beta group accountable for testing new call center applications.

Greater San Diego Area

BranchNet Application:Application used by financial planners offering secure online mutual fund, equity, fixed income, option, annuity, and direct business trading as well as simplified account maintenance.- Managed project QA team members, coordinated weekly meetings to determine defect severity, environment integrity, and project timelines and conducted status meetings during the testing phase leading up to general release.- Organized test efforts for projects by creating test plans, test cases, and reports in conjunction with utilization of Test Director as a global management tool to document defects, track requirements, schedule test sets, and create reports led to over 90% promised content delivery.- Designed test scripts adhering to the functional and requirement specifications created a model emulated by other testers leading to a uniform method of entry.- Conducted installation testing to ensure compatibility on all supported platforms. Installation testing techniques were vital in promoting early adaption by Beta participants.- Collaborated with the Technical Support group to assist in resolving outstanding issues and questions reported by clients in a timely manner promoted higher customer satisfaction ratings.