Eric Garrett Email & Phone Number

Pleasanton, California, United States

Pleasanton, CA

Supervisor who actively tests and leads a 20 member QA team on efforts for newly introduced functionality and regression of a Core banking solution that provides hosted and in-house options. - Created framework for QA team to follow within Microsoft Test Manager. The formation of well documented standardized artifact (test plan, test suite and test case).

Pleasanton, CA

San Francisico

Attendee Engagement Applications:Primary QA resource responsible for testing personalized attendee facing sites (both mobile and browser based) in an aggressive Agile methodology environment.- Received highly coveted VIA (Values in Action) individual award within first 6 months of employment. Nominations are received by peers and then the VIA committee.

San Francisco Bay Area

UltraData Enterprise Core Solutions Applications: Responsible for focused test efforts around ongoing quality assurance in product lines including Financial Services Platform (desktop solution), Ultra-Access Suite (internet banking & voice banking), and Open Path Solutions (web services). - Streamlined test effort on Person to Person payment solution.

San Francisco Bay Area

- Provided support to end users on a variety of issues; identified, troubleshot, and responded to end-user issues or requests; support included but was not limited to assisting with print issues, password resets, installs, modifications and troubleshooting hardware and software issues.- Used Active Directory to create and maintain user accounts on the.

Greater San Diego Area

BranchNet Application:Application used by financial planners offering secure online mutual fund, equity, fixed income, option, annuity, and direct business trading as well as simplified account maintenance.- Managed project QA team members, coordinated weekly meetings to determine defect severity, environment integrity, and project timelines and conducted.