Éric Gauthier Email & Phone Number

- Lead discovery / requirements gathering sessions and work alongside clients to understand their current processes and initial requirements in order to plan a transition from their legacy billing system to CIS Infinity- Implement business process improvements to reduce turn-around time on client conversion- Support business during their transition through.

- Assist in discovery sessions and work with new clients to identify client requirements, understand current business processes, services, rate structure in order to technically implement the configuration of the software and help transition from the legacy customer information system to CIS Infinity.- Support application consultants and project managers.

Gatineau, QC

- Responsible for control of CIS production environment and management of incidents or issues reported by the business- Responsible for the integrity and administration of access rights to Gazifère's CIS-Liaison with third party information technology (IT) and other service provider partners-Coordination of activities from design to software testing while.

Gatineau, QC

 S’occuper des multiples demandes et questions des clients au niveau de la facturation, du service et des urgences reliés au gaz naturel. Apaiser les clients contrariés et trouver les ressources nécessaires pour résoudre les diverses situations. Participer à garder un niveau de satisfaction client élevé. Personne ressource pour l’aide avec.