Handled up to 40 inbound calls daily, identified client needs, and provided accurate and timely solutions by collaborating with internal departmentsAccurately entered data into Vanguard's systemsBecame an expert in Vanguard's procedures and softwareTrained new employees while continuing to manage regular day-to-day responsibilities

Performed quality control functions for the Indiana Emergency Rental Assistance (IERA) Program by correcting payment records, reviewing files for accuracy and gathering required documentsCommunicated with applicants seeking rental assistance and with their landlords and utility providers by way of phone, email, and SubmittableCollaborated with other specialists working for the IHCDA from departments such as Legal, Accounting, and ComplianceSolved various problems that caused failed attempts to make payments to landlords and utility providers

Researched ADHD and related topics such as relationships, stigma, and malingeringCollected data by administering questionnaires and tests of ADHD to participants using measures and devices such as the Test of Memory Malingering, Eye Vergence eye tracking, and the Gordon Diagnostic System, as well as other neuropsychological tests and diagnostic symptom measuresContributed to the creation of four APA posters and was first author on an additional posterEntered, organized, and checked data using Microsoft Excel and Google SheetsProofread research proposals, scientific papers, and lab protocolsObtained consent for subjects to participate in studies

Interacted closely with children, ages 10 to 17, who were experiencing an emotional or behavioral crisisDeveloped a deeper understanding of mental health treatment and related processes, such as patient admission and discharge, maintaining patient records, and the handling of medication

Recruited participants for categorization studies involving real-world perceptual expertiseDesigned advanced graphics using MATLAB softwareWorked in a research lab through the National Science Foundation-funded Research Experiences for Undergraduates program

Assisted with research by preparing programs on computers for participants, obtaining subject consent, entering and analyzing data, and communicating with participants to increase understanding of topics in cognitive psychology such as category learning and reasoningScheduled participants for studies and managed participant schedulesLearned to use software programs such as R to analyze and work with data