Eric Graves Email and Phone Number
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I'm jumping back into things after a significant (BIG benign brain tumor!) health scare. The effects it had on me had, in hindsight, been impacting me for 10+ years. With that behind me, I'm ready to jump back into the world of work. --------------------------------------------------Throughout my career, I've solved problems. I thrive in collaborative, creative environments. As a senior manager, I work across the enterprise, from marketing to revenue recognition, to make clients successful and build the company. I leverage my agile and technical skills to lead matrixed teams from pre-sales to delivery and, finally, post-sales. I collaborate well with internal and external stakeholders to scope, price, staff, and close complex and innovative deals. I also partner with account executives to upsell software, services, training, and develop client technology roadmaps. My superpower is that I'm intelligent, creative, tenacious & neurodiverse. As someone who functions equally well in left & right 'brains, my passion is to build collaborative teams, and grow businesses. #Start-Ups. Current Top Secret Clearance w/SCI eligibility. I hold PMP, CSPO, ITIL, and CAL certifications.
Defense Information Systems Agency
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Project ManagerDefense Information Systems Agency Dec 2024 - PresentUsI'm a utility player on this contract. It looks like I'll be helping the DISA JWCC engineering coordinate and track the Big Four CSPs (Amazon AWS, Microsoft Azure, Google, and Oracle Cloud) -
Health And Well-BeingCareer Break Sep 2015 - Sep 2024September 2024 marks a jumping off point for my new life. In May 2024, I discovered & had a golf ball sized brain tumor removed. Over at least the last 15 years, it had been growing and gradually changing my neurochemistry in ways that, however temporarily, affected my personality profoundly. And it came within a couple of weeks of killing me. That provides sobering perspective.
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Sr. Professional Services Project Manager, Public Sector @ Palo Alto NetworksFreelance Jul 2024 - Aug 2024Chaumont-Gistoux, Walloon Brabant, BeContract PM role -
Services Manager, Public Sector - #OpensourceRed Hat Oct 2020 - Sep 2023Raleigh, Nc, Us●Served as the escalation point for customer concerns and issues as they relate to Red Hat’s services and training business. ●Responsible for the scoping, sale, execution, and overall customer success of Red Hat’s Public Sector professional services - Consulting, Training, and Technical Account Management (TAM)-in a MEDDPICC-driven sales organization. Consistently surpassed group sales quotas.●Actively collaborated with sales, business units, support services, and pre-sales solution architects to tie the business and technical needs of Red Hat customers with the strategy and direction of Red Hat.●Accountable for capacity planning, profit margins, and go-to-market (GTM) strategies to reach growth targets across Red Hat’s Science, Legislative, and Healthcare portfolios. Primary focus was Red Hat's Ansible Automation Platform, OpenShift Container Platform, and Identity Management Solutions.●Worked with Contracts/Legal to negotiate & align contract Ts & Cs with channel requirements●Engage external staffing partners to help staff engagements as needed. ●Worked in concert with the Emerging Technology and Sales teams to co-create GTM approaches for Red Hat's nascent Zero Trust Cyber practice -
Sr. Services Delivery Manager - Big Data Saas/Paas Solutions, #OpensourceCloudera Jan 2019 - Jan 2020Santa Clara, California, UsMERGED WITH HORTONWORKSI helped manage the US Public Sector Professional Services (PS) business. Portfolio included Federal, state and local government, higher education, and university healthcare clients nationwide• Led Hadoop AI/ML project teams from pre-sales through delivery• Collaborated with Sales, Solutions Engineering, Legal, and Finance teams to create and price SoWs • Identify and allocate technical resources for forecasted & active engagements• Partnered with AEs to upsell SaaS software, services, and training in a consultative post-sales environment• Worked with Solutions Engineering to develop and refine client technology roadmaps• Collaborated with account teams and customer support to ensure customer success on Professional Service engagements & drive future P&L. We experienced zero ARR churn on assigned accounts. • Worked with the Cloudera proposal shop to draft and submit proposals/RFPs• Provided forward-looking Professional Services revenue & resource forecasts, using OpenAir, Salesforce and Clari• Directly managed & coached a team of 7 Cloudera technical resources• Worked with US Public Sector leadership to recruit, hire, and develop the Professional Services consulting team • Defined and drove internal cultural and business process changes that led to more consistent PS delivery • Worked with Cloudera resource managers to identify internal & partner resources to augment US Public Sector staff -
Senior Engagement Manager - Hadoop/Open SourceHortonworks Nov 2017 - Jan 2019Santa Clara, California, UsMERGED WITH CLOUDERA• Led remote Hadoop AI/ML project teams from pre-sales through delivery• Collaborated with Sales, Solutions Engineering, Legal, and Finance teams to draft and price SoWs • Identify, allocate, and lead technical resources for forecasted & active engagements• Partnered with AEs to upsell SaaS/PaaS software, services, and training in a consultative post-sales environment• Worked with Solutions Engineering to develop and refine client technology roadmaps• Collaborated with account teams and customer support to ensure customer success on Professional Service engagements.• Worked with the Hortonworks proposal shop to draft and submit proposals/RFPs• Provided forward-looking Professional Services revenue & resource forecasts.• Worked with resource managers to identify internal & partner resources to augment US Public Sector staff -
Director Of Project And Portfolio Management - Entertainment E-Commerce Start-UpDti Management May 2017 - Oct 2017Arlington, Virginia, UsProvided delivery leadership to this VC-backed B2B SaaS company focused on the entertainment industry. • Owned business analysis, UX, and PMO functions within Engineering & Operations departments• Created job requisitions and led hiring of 3 PMO & QA staff• Oversaw ongoing risk management and change control board (CCB) initiatives• Built DTI product roadmaps• Led Agile CICD software delivery initiatives, using GitHub, Jenkins, and JIRA• Assisted product owner with prioritization of Agile development efforts. • Served as a SWAT team member for client-facing operational issues. • Implemented incident reporting for technical operations failures. • Worked with Member Services to coordinate internal and external training for new application functionality. -
Senior Project ManagerDti Management Dec 2016 - May 2017Arlington, Virginia, Us• Led planning and agile delivery for the modernization of DTI’s core product application suite. • Partnered with COO & CTO to draft a $3.5M staffing plan/budget for the 2017 cycle. • Served as liaison between Operations and IT teams to facilitate communications and training. • Created and managed a configuration control board (CCB) to govern changes in Operations and IT portfolios. -
Pmo & Service Transition Lead - Department Of DefenseSms Data Products Group, Inc. Feb 2016 - Nov 2016Mclean, Va, Us•Worked with engineers, military leadership, and Pentagon staff to integrate multiple internal IT organizations into the Joint Service Provider (JSP) IT organization. •Leadership & oversight of project management, risk management, project controls, Instructional design, and ITIL Service Transition processes for the TEDSS contract within the Pentagon JSP aggregation. •Collaborated with overarching Pentagon infosec & change/config management to promote applications into the new ecosystem. •Partnered with enterprise process improvement teams to roll out and new governance, project delivery, and transition processes. •Major initiatives include –-Partnered with cybersecurity, risk management, and network engineering to design a COOP/High-Availability network to accommodate Joint Staff mission applications and MS Sharepoint. -Worked with trainers to design project manager training curriculum-Implemented a cross-program risk management program-Planned a program-wide enterprise resource allocation system -
Pmo Project Manager - Health ItInova Health System Jan 2015 - Nov 2015Falls Church, Virginia, UsWorked with internal business units to deliver new projects & optimize existing business processes. -
Senior Project Manager - Us State DepartmentActionet, Inc. Dec 2011 - Jan 2015Vienna, Virginia, UsWorked with US State Department Diplomatic Security (DS) in the office of the CTO. I led matrixed technology teams in delivering software and hardware solutions in an CMMI & ISO 9000-compliant Agile development environment.•Led matrixed contractor teams in delivering CMMI-compliant software and hardware solutions for DS.•Took several custom applications/systems through IATO and ATO, in accordance with NIST standards. •Deputy Site Lead for a team that spans both project delivery and operations teams.•Worked with MS Project Server administrator to advocate for a unified view of project metrics. •Ensured project-level compliance with DoS Information Assurance FISMA policies. •Worked with business capture team on successful re-compete of DS contract in 2013. -
Program Manager - Agile Software DevelopmentInforeliance May 2011 - Aug 2011Fairfax, Va, Us• Program manager for an application modernization effort for Consumer Product Safety Commission (CPSC)• Led daily agile stand-up meetings. Work with scrum master to communicate sprint progress to CPSC leadership• Coached and evaluated a staff of 16 contractors•Participate in business development and proposal efforts, including Pink, Red, and Gold team reviews. -
Project Manager, Us It - FintechPricewaterhousecoopers Sep 2006 - May 2011GbProject Manager for custom application development. I worked primarily in the Tax portfolio, building both bespoke internal solutions and market offerings for PwC Tax practices.•Integrated and led US-based technology teams with offshore developers and outsourced vendors to deliver complete technology solutions to PwC Tax practices. •Led a $1.6M project to optimize production of K1 tax forms. Project was a global team working on an integrated .NET application for the Law Firm Services and Financial Services practices•Led a $4.5M custom .NET software development project for a white label hedge fund partnership taxation solution.•Project management of a series of 3 applications that were integrated into a web service-enabled enterprise suite designed to render partnership tax returns with Six Sigma repeatability. •Estimated future software development projects for technology investment roadmaps. •Participated in a continuous process improvement initiative to standardize technology planning, development, & delivery. •Worked in a team to create and deliver a new communications process for Project Services.•Teamed with service management staff to deploy new releases and defect fixes for production applications.
Eric Graves Skills
Eric Graves Education Details
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George Mason University – Costello College Of BusinessManagement Information Systems And Services -
CornellComputer And Information Systems Security/Information Assurance -
University Of WashingtonTechnical Theatre/Theatre Design And Technology -
San Francisco State UniversityCommunications & Theatre
Frequently Asked Questions about Eric Graves
What company does Eric Graves work for?
Eric Graves works for Defense Information Systems Agency
What is Eric Graves's role at the current company?
Eric Graves's current role is Professional Services Manager | PMP, CSM, Top Secret, MBA, #OpenSource.
What is Eric Graves's email address?
Eric Graves's email address is er****@****hoo.com
What is Eric Graves's direct phone number?
Eric Graves's direct phone number is +170393*****
What schools did Eric Graves attend?
Eric Graves attended George Mason University – Costello College Of Business, Cornell, University Of Washington, San Francisco State University.
What are some of Eric Graves's interests?
Eric Graves has interest in Farmhouse Beers, Social Services, Cooking, Gardening, Progressive Politics, Modern Design, Economic Empowerment, Civil Rights And Social Action, Education, Smoked Meats.
What skills is Eric Graves known for?
Eric Graves has skills like Business Process, Integration, Pmo, Process Improvement, Project Delivery, Agile Methodologies, Project Management, Pmp, Change Management, Leadership, Program Management, Management.
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