Eric Groh Email & Phone Number

Olathe, Ks, Us

Overland Park, Kansas, United States

* Engagement Lead, responsible for engagement success, account growth identification, and overall account satisfaction.* Managed Professional Services engagements and identified upsell opportunities through client engagement, discovery, and solution alignment.* Led project scoping, requirements gathering, software configuration, and onsite implementation engagements.* Identified client process improvement opportunities and developed solutions to meet business objectives, business requirements, and an overall integrated risk management program.* Identified solution integration opportunities with 3rd party partners such as Qualys (VM/WAS/PC), Tenable, Rapid 7, IBM (QRadar/AppScan), BitSight, RapidRatings, and SecurityScorecard.

Overland Park, Ks

* Researched, analyzed, prepared, and presented business case progress to executives and senior management to address overall health, milestones and issues of the project. * Nominated and honored with Achievement Award for identifying cost savings opportunity for Sprint.* Reduced Access Costs by $453,120 for fiscal year 2014 through network optimization. * Reduced Access Costs by $2,100,529 for fiscal year 2013 through network optimization. * Executed decommission of Sprint’s legacy networks (iDEN, CDMA) by facilitating efforts amongst internal organizations and Sprint’s third-party vendor of managed services. * Chief Point of Contact for Business Coordinator team who acted as a resource for direction, training and guidance for E911 related escalations.* Effectively project managed network optimization plans from creation through completion to ensure timeframes were met and issues were resolved in a timely manner. * Established and maintained vendor relations with account teams and equipment managers to implement network strategy plans.

Overland Park, Ks

* Established training curriculum for global resources and traveled to India to implement the transformation process of the Demand Analyst functions.* Managed global analyst team of 8 in India to execute highly technical and complex migration plans created to establish the most cost effective and efficient network.* Identified training opportunities and ensured that improvements were successfully implemented and monitored to increase efficiency.* Created detailed network optimization plans, based on high level market directives, for downstream implementation. * Developed and streamlined processes for acquiring migration data to submit to internal departments.* Audited incoming plans for accuracy, ensuring all necessary criteria was met, to aide customer in meeting annual savings goals and objectives.* Performed as a Subject Matter Expert in the Wireline, CDMA & iDEN platforms to peers and management.

Overland Park, Ks

* Oversaw re-alignment team of 9 individuals responsible for the execution and delivery of a network optimization project with accelerated timelines.* Participated in process improvement forums for CDMA and iDEN platforms to promote team development, manage department tasks, and support productivity.* Provided direction and support for CDMA and iDEN wireless projects to cross-functional organizations on the design and implementation of access arrangements* Managed internal and external vendors to accurately complete access projects in a timely manner.* Implemented multiple projects that resulted in company savings while providing excellent customer service and meeting business goals.* Facilitated efforts amongst customers, internal organizations and vendor management for installations and disconnects.