Erich Chen Email & Phone Number

China

Provided IT support, server management and asset administration for 60+ users and 2 data centers in China, working as part of global IT network. - Started a new data-center in Shanghai. Installed and configured an infrastructure of Windows Server 2008/2012R2 and AD/DC deploying under guideline of HQ; - Deployed local Linux server as Secure FTP server where users can upload and share files very fast; - Maintained 2 data-centers in Shanghai and Beijing. Kept all services over 98% up-running time during every year; - Worked in a global team responsible for supporting over 2000 users through Web Service IT Ticketing service; - Provided project support, network administration and end-user support for 60+ users of 5 sites in China; - Delivered IT polices orientation for over 100 employees;- Delivered seminars on IT skills for 17 times in recent 2 years; - Maintained IT assets as and created professional reports. Managed vendors list for 10 computer models and 20+ software; - Consulted IT solutions for projects with Qoros, Volvo, Erickson, NextEV, etc.; - Achieved the highest level of users’ satisfaction. Was awarded Semcon Star in the year 2015.

Shanghai City, China

Provided end-user support for over 200 employees and 5 schools in Shanghai.- Supervised all the network switching and routing;- Installed and managed 5 network printers and more node locked printers;- Troubleshot and repaired computer hardware and software or virus issues;- Replaced many types of hardware: keyboards, LCD screens, RAM, HDDs, speakers, mice, power sources, projector bulbs, etc.- Maintained an inventory of all servers, desktop PCs, laptops, printers, software licenses and related equipment

Bachelor'S Degree, Computer Science & Networking, Top 10%

Activities and Societies: Self-Educated

Bachelor'S Degree, Applied Mathematics, Top 35%