Marine Operations Dispatcher
Current• Promoted to improve, streamline and organize the expanded growth and logistics of a $300 Million dollar petroleum business across the maritime field. • Assess, evaluate and create a strategy and structure allowing for analysis of trends, roots cause and problems to surface at a faster rate, improve morale, efficiency, safety and customer experience. As a result identified ways to reduce overtime expenses and supply costs by 10%. • Lead, develop and manage an operations team of over 20 professional drivers and a 18+ truck fleet who process over 500 deliveries a month that focus heavily on improving customer experience, safety and efficiency while maintaining all training and certifications. • Logistically schedule, coordinate, communicate and execute deliveries to customers in WA, OR and British Columbia while balancing employee workloads, work preferences, customer timelines and equipment malfunctions. • Significantly improved morale and customer experience through hosting weekly meetings allowing for various wins- drivers voices are being heard, receiving customer feedback, recognizing top performers and most improved, and implementing procedures that streamline deliveries for customers and employees. • Collaborate with Sales and Senior Leadership Teams identifying and creating operational solutions to expand the business while limiting overhead costs resulting in several wins- built stronger relationships with customer network, improved employee engagement and morale and increased profit by 7%. • Work intimately with the largest ferry system in the United States on scheduling, coordinating and servicing resulting in 100% uptime• Coach leaders on People Strategy, Performance Management, Training and Development, and Succession Planning
