Eric Hagan Email & Phone Number

San Jose, Ca, Us

San Jose, California, United States

The SJSU Research Foundation facilitates the acquisition and effective management of research funds for SJSU faculty researchers.• Administer full support to the Executive Director and serve as a prominent liaison for direct reports and staff, maintaining the utmost in confidentiality and professionalism.• Oversee special projects and programs related to staff engagement, professional development, programming, and operations, while developing progress-tracking tools.• Editor and project manager of the organization's Annual Report, increasing circulation by 700% and overseeing a team of writers, photographers, and graphic designers, staying on time and within budget.• Coordinate administrative tasks for the 16-person Board of Directors and its subcommittees, creating and distributing Board packets, reports, and accurate minute-taking in a timely manner.• Deliver exceptional customer service to Principal Investigators and the campus community--administrators, faculty, staff, students, alumni, and local businesses.• Facilitate onboarding of new team and leadership members.• Manage various daily and long-term administrative responsibilities, such as calendar management, meeting preparation, expense reports, confidential correspondence, and travel arrangements for staff and guests.

Chicago, Illinois

Little Brothers - Friends of the Elderly pairs volunteers with elderly people to combat loneliness.• Provided full administrative support to CEO, managing and executing organization-wide projects and programs, donor events, and facilities expansion while collaborating on levels of the organization.• Wrote and edited business reports and presentations while sourcing content and data from all departments, including writing regular outbound communications to 400-900-person audiences.• Completed a wide range of daily and long-range administrative tasks under minimal supervision including complex calendar management, meeting preparation and execution, expense reports, composing and preparing confidential or complex correspondence, and arranging detailed travel plans, itineraries, and agendas for staff and guests.• Coordinated and executed all administrative tasks for the 11-person volunteer Board of Directors and its five subcommittees, generating and sending Board packets in a timely manner, creating special reports, and minute-taking.

Chicago, Illinois

• Provided technical support to surgeons' practices which report regulatory and outcomes data to Medicare and Medicaid Services via phone and email.

Managed scheduling, logistics, finances, and care for a terminally ill family member.

San Francisco Bay Area

Miller Center for Social Entrepreneurship is an incubator and accelerator assisting startups from around the world to address social issues through commerce.• Provided administrative support to the Executive Director and 20-person team and a liaison between the Center and university administration.• Maintained multiple calendars, resolving conflicting priorities based on strategic importance• Secured travel arrangements, visas, and completed associated expense reports.• Employee onboarding and offboarding; Center’s expert in university HR processes.• Developed, sourced, and edited reports for the Advisory Board.• Managed, generated, and executed meeting agendas and logistics.

San Francisco Bay Area

SCU's Graduate Business Programs provide MBA and MS business degree options for Silicon Valley professionals from renowned companies like Apple, Google, Netflix, Amazon, and eBay. During my tenure, the MBA program I supported was ranked #10 in the 2010 US News & World Report Best Graduate Schools.• Managed and implemented all academic orientation and advising, registration, and graduation for 800+ working professional students in two graduate business degree programs (MBA and MSIS).• Identified and worked with university stakeholders to streamline course registration and graduation processes, increasing the value of information collected and exchanged for both students and the institution.

San Francisco Bay Area

• Supported a cross-functional 12-person staff as first point of contact for 1,100 professional graduate business students, plus faculty and staff.• Quickly resolved course registration and payment inquiries by email, phone, and in person in a high-volume environment (350-700 email requests, 200-400 walk-ins, 200-350 phone calls, and scheduling 100-250 academic advising appointments monthly).• Planned and executing departments events, meetings, and celebrations.

San Francisco Bay Area

• Managed strategic marketing evaluation projects comparing SCU programs with competitors' at multiple universities.• Managed organization-wide messaging campaigns and publications.

San Francisco Bay Area

• Provided quality customer dispute resolution and customer service.• Created, published, monitored, and enhanced online advertisements for worldwide internet syndication (affiliates of Google, Amazon, and eBay).

San Francisco Bay Area

International Gateways is the English as a Second Language department at SJSU.• Organized and executed numerous special events and field trips for international guests and students, focusing on cultural exchange.• Instructed English as a Second Language to international students in classes sizes ranging from 12 to 30.

Hyogo, Japan

The JET Program, under Japan's Ministry of Education, selects and deploys young professionals as cultural ambassadors to live and teach in various locations across Japan.• Reported directly to a rural town's board of education.• Developed, planned, and taught beginning-level conversational English courses to 900 Japanese students ages 3 to 15 across five campuses.• Developed and delivered a three-part Japanese language seminar on American social and business culture for the rural town which was attended by 220 people.

Master Of Arts, Higher Education/Higher Education Administration

Bachelor Of Business Administration - Bba