Eric Holley Email & Phone Number

Atlanta, Ga, Us

Georgia, United States

Greater Atlanta Area

Overview: Strategic Growth Partner responsible for driving net-new revenue, complex conversations, and objection handling providing cross-functional quarterbacking serving as the face of the company and the engine of market expansion. Cultivating relationships with top real estate agents through consultative selling approach identifying Compass’s value proposition of technology, market, culture, and growth. Ultimately, converting top agents to leave their current brokerage and join Compass. • Managed a team of 400+ real estate agents producing 15x more revenue than the top tech firms in the world • Converted 300+ top real estate agents to utilize Compass’s platform across the country resulting in a 60% conversion rate • Captured Key Performance Indicators (KPI’s) and developed 10+ reports on metrics discovered measuring progress against goals identifying growth opportunities • Directed a team of 400+ real estate agents with varying work schedules and skill sets, resulting in low turnover, consistent quality, on-time delivery, client satisfaction, and continued engagement

Atlanta, Georgia

Overview: Responsible for creating policies and procedures that optimize the customer experience. Formulated feedback from customers, studied other customer success programs, and analyzed customer data identifying best practices expediting growth opportunities. Established policies the entire staff can adhere to, so all customers receive the same quality of service. Provided technical support to customers and training on their products ensuring 100% customer satisfaction and readiness. • Developed and implemented specific customer accounts and opportunity plans supporting company goals and quota objectives increasing ROI by 30%• Cultivated hypergrowth initiatives launching 3 offices in Atlanta, GA with 400+ agents generating 1.1B+ in sales• Served as a trusted advisor to a large customer base of 400+ real estate agents achieving business value, driven retention, customer satisfaction, and expansion boosting platform usability• Spearheaded new client presentations and agent training sessions showcasing tools and navigation techniques increasing individual performance ability by 40%

Overview: Developed and managed reporting and analysis on a wide range of processes and initiatives focused on the Customer Success team. Goals included expanding existing dashboard reporting, determining which attributes drive renewals, providing analysis and recommendations for future strategy (customer segmentation, determining optimal accounts-per-Customer-Success-Manager-ratio), forecasting customers qualifying for Customer Success Coverage to determine resource requirements, and regular reporting.• Structured strategic relationships with clients promoting 100% satisfaction with all products, services, and company initiatives as a whole raising customer retention by 30%• Collected, analyzed, and evaluated data such as tactical needs, Key Performance Indicators, and top open issues and concerns to determine which attributes drive renewals increasing growth opportunities • Hosted weekly meetings with a team of 20+ analyst running analytics/programs through the lifecycle documenting technical and project statuses ensuring deadlines are met within scheduled timeframe • Delivered 90% renewal rate from existing clients during renovation phases increasing combined Annual Recurring Revenue by $12M in less than 12 months

Alpharetta

Overview: Delivered amazing customer service to customers by having meaningful interactions, offering customized solutions, and turning curious visitors into loyal customers. Fully integrated with Apple’s products and offerings, responsible for training and mentoring team members improving client facing interactions and closing techniques. • Identified 200+ customer challenges through series of strategic questioning resulting in diffused internal conflict enhancing customer experience and developing customer loyalty • Promoting products to 300+ customers educating them on need based products and services generating $100,000+ in revenue • Integrated consultative selling approach for visitors by identifying pain points with products and services of competitors converting curious visitors to loyal customers sustaining a 50% conversion rate • Collaborated with management team implementing training programs for 100+ new hires engaging in client-facing activities, product education, and sales strategy initiatives streamlining turnover rate by 30%

• Awarded highest honor in basic training for leadership • Coined by multiple commanders and selected for special assignments.• Developed and led training programs in preparation for combat.• Expert in tactical and technical guidance.• Surveyed and analyzed terrain to determine optimum equipment placement and use.• Documented and processed classified materials.Planned crime prevention measures and operated police desks.• Honorable Discharged