Eric Hula

Eric Hula Email and Phone Number

Senior Support Specialist @ DPT Solutions
Cedar Springs, MI, US
Eric Hula's Location
Cedar Springs, Michigan, United States, United States
Eric Hula's Contact Details

Eric Hula personal email

n/a

Eric Hula phone numbers

About Eric Hula

I'm very passionate about gaining new experiences and new skills in the realm of Dynamics. I'm open to new technologies, new solutions and new approaches to old problems. The 5 Whys of Lean helped shape my troubleshooting mindset. My persistence in finding solutions to complicated situations can be applied to almost anything! And most importantly, I'm always thinking about the Customer Experience and how I can improve it.In the past 14 years, my curiosity, passion and persistence have led me down many paths while working for Visual Workplace Inc. Switching gears on a regular basis has taught me the necessity of excellent documentation. When you pair that with really clean data, it allows you to stay versatile and always be in the best position to optimize business processes. I have had the pleasure to become intimately aware of 5S and Lean Manufacturing. The efficiency mindset that I internalized is an effective tool in the world of database management.Specialties: Microsoft Dynamics, including Sales Automation, Customer Relationship Management and Marketing Strategies

Eric Hula's Current Company Details
DPT Solutions

Dpt Solutions

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Senior Support Specialist
Cedar Springs, MI, US
Website:
dptsolutions.com
Employees:
64
Eric Hula Work Experience Details
  • Dpt Solutions
    Senior Support Specialist
    Dpt Solutions
    Cedar Springs, Mi, Us
    View
  • Dpt Solutions
    Senior Support Specialist
    Dpt Solutions Apr 2022 - Present
    Grand Rapids, Mi, Us
    In my role, I use the business analyst mindset to support existing solutions. I work closely with the team and the client to ensure we are providing the right solution to help clients enhance productivity and improve business efficiency. The majority of the solutions and enhancements are created or modified in the over-arching umbrella of Microsoft Dynamics. I'm excited to leverage my decade plus experience in CRM to consistently provide value to our clients.
    View
  • Visual Workplace
    It And Ms Dynamics 365 Administrator
    Visual Workplace May 2007 - Apr 2022
    Byron Center, Mi, Us
    Internal Duties:--Maintain the IT infrastructure--Respond quickly to technology crises such as a server failure--Optimize and upgrade technology assets--Respond to tier one IT Helpdesk requests such as malware infections and password resets--Customize the Microsoft Dynamics 365 Sales Professional database--Weed bad data out of the garden of good customer relationships--Manage cloud resources as a Microsoft 365 Global Admin--Facilitating the health and daily use of Microsoft Dynamics 365 Business CentralExternal Duties:--Provide extraordinary technical support and customer service.--Proactively reaching out to current customers to market new products.
    View
  • Internet 2000 Inc.
    Technical Support
    Internet 2000 Inc. Jan 2004 - May 2007
    Manage inbound calls on a 7-line phone system.Troubleshoot dialup connections and email problems.Explain billing issues to customers and take credit card payments.Proactively cross-sell broadband services to dialup customers.Act as a liaison to resellers to keep them updated.
  • Network 180
    Helpline Listener
    Network 180 Jan 2003 - Aug 2005
    Grand Rapids, Michigan, Us
    Manage a 7-line phone system on a crisis line.Prioritize incoming calls based on the triage model.Use the Empathy Model to promote trust and gain rapport with callers.
    View

Eric Hula Skills

Troubleshooting Customer Service Microsoft Crm Technical Support Databases Computer Hardware Microsoft Office Webex Help Desk Support Software Installation Microsoft Word Crm Windows Printers Microsoft Excel Business Process Improvement Information Technology Continuous Improvement Microsoft Dynamics Crm Customer Relations Excel Word Hardware Telephone Skills Contact Management Outlook Internet Explorer Firefox Gmail Skype Logmein Plotters Printer Support Networking Active Directory Domain Name System Microsoft Exchange Sharepoint Documentation Problem Solving Business Process Computer Literacy

Eric Hula Education Details

  • Grand Valley State University
    Grand Valley State University
    Psychology

Frequently Asked Questions about Eric Hula

What company does Eric Hula work for?

Eric Hula works for Dpt Solutions

What is Eric Hula's role at the current company?

Eric Hula's current role is Senior Support Specialist.

What is Eric Hula's email address?

Eric Hula's email address is eh****@****inc.com

What is Eric Hula's direct phone number?

Eric Hula's direct phone number is +161678*****

What schools did Eric Hula attend?

Eric Hula attended Grand Valley State University.

What are some of Eric Hula's interests?

Eric Hula has interest in Civil Rights And Social Action, Mscrm, Environment, Dynamics Crm, Science And Technology, Crm, Human Rights, Customization, Arts And Culture.

What skills is Eric Hula known for?

Eric Hula has skills like Troubleshooting, Customer Service, Microsoft Crm, Technical Support, Databases, Computer Hardware, Microsoft Office, Webex, Help Desk Support, Software Installation, Microsoft Word, Crm.

Who are Eric Hula's colleagues?

Eric Hula's colleagues are Rui Esteves, Gaëtan Thiesson, Pooky Pooky Gaming, Tandis Shafai, Bertrand Helias, Muhammad Akbar, Anna Baumann.

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