Eric Zajac Email & Phone Number

Los Angeles, Ca, Us

Pasadena, California, Us

Asked by executive leadership to build a new department in Operations, reporting directly to the Chief Operations Officer (COO), with three Sub-departments - 1. Business Process Management, 2. Project Management Office, and 3. Business Systems (e.g. Salesforce).

Pasadena, California, Us

SENIOR DIRECTOR • 2023 to PresentProduct Delivery Management (PDM)I was promoted after not only leading the company's transition to a subscription-based renewal process, but also conducting various thorough business analyses to identify and resolve serious challenges on key operational processes that needed to be improved in order to sustain the subscription business. Selected Key Accomplishments► Using Six Sigma, successfully accomplished the goal of spearheading a thorough business analysis against the company’s Perpetual-based Licensing Renewal Process and a new Subscription-based Renewal Process to determine all required improvements and development plans in preparation for Bluebeam’s transition to subscription.► Led the analysis and improvement identification of activities needed to increase Annual New Customer Marketing Qualified Leads (MQL) from 200K to 300K, and an Annual New Customer Trial Conversion Rate from 14% to 15% to increase Trials revenue by $9MM.► Asked to take on the Customer Experience Infrastructure (CXI) Product Management Team. ► Created a new multi-level Scrum@Scale-based product planning and development model.

Pasadena, California, Us

DIRECTOR • 2018 to 2023Product Delivery Management (PDM)I was recruited by the founder of Bluebeam to lead a critical R&D initiative focused on making a major impact to product differentiation for Bluebeam. Also led the Product Delivery Management (PDM) team, the Customer Experience Infrastructure (CXI) team, the Business Program Management (BMP) team, and the Jira Administration team.Selected Key Accomplishments► Established and led a companywide model for the transition to a subscription-based software company with new cloud services.► Built a new Business Project Management (BPM) team from the ground up.► For the time-to-market of major releases of their main product – Revu, contributed to an overall decrease in time from ~1.5 years to ~6 months and minor releases from ~7 months to 6 weeks.

Redmond, Washington, Us

SENIOR PLANNING AND PROGRAM MANAGER • 2016 to 2018Windows & Devices Group I was promoted to evolve the entire Microsoft’s Universal Store (UST) ‘Big Rock’ Planning and Execution Framework; I partnered with general contractors to organize teams across the planning and programming of the framework and to manage all development work and market releases. ► Recognized by leadership for onboarding three top-five UST Big Rocks to the new framework.

Redmond, Washington, Us

SENIOR PROGRAM MANAGER • 2015 to 2016Cloud & Enterprise and Developer Division I was promoted to drive the Last-Mile-Excellence (LMX) for all Visual Studio and Developer Tools products -- ensuring a great acquisition and awareness experience for all customer segments across all channels. Collaborated with all feature/sprint teams to manage product build and release activities, and coordinated with other critical partner organizations.► Appeared in Computer World, Information Week, and Visual Studio Magazine for success in coordinating End-of-Life (EOL) efforts around Visual Studio 2005.► Shaped cross-organizational release processes and overcame obstacles in the successful release of Visual Studio and developer tools products.

Redmond, Washington, Us

PRINCIPAL SOLUTION MANAGER • 2008 to 2015Microsoft Products & Services IT I collaborated and partnered with Product Groups, Business Groups, and Operations to evolve three key service lines in the Microsoft products and services ‘Build to Release’ value stream.► Repeatedly recognized for leadership and key contributions to transforming antiquated models of software delivery to more recent and value-centric models.► Selected to serve as the Delivery Manager of four different top CIO programs.► Promoted to Principal Solution Manager within 48 months, awarded many IT awards, and consistently performed in top-twenty percentile in annual reviews.

London, England, Gb

Establish and manage information technology consulting company, primarily serving DaimlerChrysler, leading all independent contractors/engineers on account, and managing all contract negotiations, proposals, quotations, invoicing, accounting, hiring, sales, and all aspects of contracted services. Develop relationships with DaimlerChrysler organizations, and key technology partners, and assess business needs around areas of process improvements or technology advancements.Accomplishments:► Led cross-functional departmental team in analyzing existing network traffic/packet analysis infrastructure and outlined a refined solution resulting in multi-million dollar cost savings► Conducted many analysis efforts and worked alongside DaimlerChrysler senior management to refine organization and streamline operations

London, Gb

Develop information technology strategies and implement solutions to solve complex business problems on high-profile, top-tier enterprises. Review emerging technologies and analyze enterprise systems to identify and fill gaps. Perform business resource planning, execute on client projects, and provide oversight of consulting practices.Accomplishments:► Realized significant cost savings and increased revenue for large telecommunications client through design of new Customer Access Provisioning application, streamlining the provisioning process, reducing operational costs, and enabling unused/misconfigured customer access points► Gained high-profile accounts to build and expand business, earning three highly-regarded CEO awards for contribution and dedication to advancing client relations with high-profile clientele, such as DaimlerChrysler, UUNET/MCI/Worldcom, Cable and Wireless, State Farm Insurance, DHL Worldwide Express, Frontier Communications, and M&T Bank

Dallas, Tx, Us

In May 1998, Ameritech announced its intent to merge with SBC Communications. On January 15, 2006, Ameritech/SBC Communications legally merged with and began doing business as AT&T Midwest.

Munich, De

Siemens AG (Berlin and Munich) is a global powerhouse in electronics and electrical engineering, operating in the industry, energy and healthcare sectors.

Bachelor Of Science - Bs, Management Information Systems

Highschool Diploma, Highschool Diploma