Eric Ivory Email & Phone Number

Eric Ivory is a Consultant at Salesforce. He possess expertise in technical writing, technical training, project management, technical consultation, software documentation and 44 more skills. He is proficient in German. Colleagues describe him as "Eric is a consummate pro! On our first project together, his Developer's Guide was one of the best I've seen. Later, at a small startup (Kiva), Eric teamed with me to support release 1.0 of an SDK for Java and C++ programmers with a 600+ page doc set written in just 2 months. And recently, we worked together on a large help center for video streaming software. Eric's output is helpful and clear, on time, and achieved in a self-guided and professional manner." and "For more than ten years, I've counted on Eric to unravel complex software products so that customers can understand them quickly. Eric's knack for project management means that he can run his projects independently. On the projects we've done together, he's quickly developed good working relationships with the engineers and product managers/architects, uncovering and developing new sources of information. Eric's stand-out project for me was his work to document the APIs for our suite of security tools and establish the automated framework to ensure the documentation would remain up to date in subsequent releases. In this project, a big part of Eric's success was his combination of great technical chops with his ability to coordinate different teams' contributions. On the API doc project, he handled the writing to bring the documentation up to a high standard, and, just as importantly, he got the engineering team in the habit of writing and updating the API doc content. Finally, he worked with the build team to make document generation part of the normal build process, and he convinced product managers make time to review the documentation on a regular schedule. On projects where Eric is the primary author, he has a knack for taking a sparsely written set of reference documentation, finding the gaps, and filling them. On another project he did for me, an anti-malware SDK project, he created a readable, navigable set of documents that made sense out of our complex set of tools. Because it was an anti-malware project, he was documenting tools that had to be able to run in disparate host environments and able to work with partners' products in each environment. Both our partners and our hard-to-please veteran support engineer were very happy with the documents Eric produced. For tough documentation projects, Eric is a professional who can come up with a realistic plan and deliver clear, readable docs on time."

Listed skills include Technical Writing, Technical Training, Project Management, Technical Consultation, and 45 others.

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  Consultant

  Salesforce

  San Rafael, Ca, Us