Eric J Email & Phone Number

Ontario, Canada

Toronto, Ontario

• Work with clients to understand their objectives and ideas and deliver results they were excited about • Shoot for a variety of areas/clients including fashion, headshots, weddings, portraits, and more

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Mississauga

• Created and led Trapeze’s customer feedback programs and taking a data-driven approach to analyzing findings and steer Trapeze’s plans for product and process improvements• Led the migration of Trapeze’s customer experience platform by creating tools on pre-existing software to eliminate over $50 000 in annual costs• Oversaw the development of customer experience automation and reporting tools with a team of developers, business analysts, and salespeople• Led the redesign of Trapeze’s customer community, with a focus on following UI/UX best practices, resulting in its adoption as a key content hub for customers

Toronto, Canada Area

• Generate ideas for our social media channels• Develop, coordinate, and implement the social media content calendar• Create the content for social media, including written copy, impromptu photo and video content, and working with our in-house graphic designer to deliver custom graphic elements• Manage the day-to-day interaction and publishing to our social platforms• Manage the collection, curation, and reuse of customer generated content• Perform social media response management including responding to messages, comments, and online reviews.Create exciting auxiliary content to support social media initiatives, including blogs, articles, and videosKeep up to date on the latest social media best practices, technologies, and trends

Waterloo, Ontario

• Managed the brand’s social media outlets, email campaigns, and overall digital presence• Responsible for creating all content used by the organization including graphics, photos, videos, and signage

Waterloo, Ontario

• Assisted manager in all marketing activities• Designed, built, and managed emails, including the company’s first newsletter• Designed graphic assets• Authored blogs and case studies• Managed website, shop, and search optimization• Shot and edited product photos/videos

Mississauga, Ontario

• Conducted research and provided insights for account-based marketing initiatives• Developed an understanding of marketing automation software and aided in managing related campaigns• Assisted with coordinating tradeshows and conferences • Led rework of company intranet

Toronto, Ontario

• Worked on textbook creation and development on the platform• Managed Peer Review and implementation phases of the project• Managed and worked with a team of freelancers to ensure content was properly built in the Top Hat platform as per professors' requests• Worked alongside professors to help develop interactive online content for their students.

Mississauga, Ontario

• Responsible for providing insightful analysis and developing reports of the business’s status• Offered financial advice and counsel in the development and implementation of business strategies and objectives• Ensured proper processes and procedures were followed to enable the business to deliver on financial commitment

Cybersecurity

Bba/Bsc, Business Administration And Computer Science - Double Degree (Co-Op Option)