Sr. Project Manager - Examiner
Greater Phoenix Area
Collaborated with team of 12 to 15 professionals to achieve corporate objectives. Spearheaded recruit orientations, training, and management operations. Resolved more than 200 vehicles and homeowner pending claims monthly, while partnering with team of 20 to 25 professionals on claims team. Aided in numerous catastrophe claims, such as storm, flood, and earthquake damage, all over country. Coordinated with employees and senior executives, including managers and directors. Supervised various meetings and roundtables on organizational negligence. Settled numerous issues and disputes while serving as third-party arbitrator. Facilitated attorneys and judicial agencies on property damage and bodily injuries.Processed multi-line claims ranging from slightly complex to severely complex, such as high value and severe liability claims, Additional Living Expense (ALE) claims, high-value personal property and structural claims, general structure adjusting total losses, automobile physical damage claims, automobile liability claims, severe legal property claims, automobile litigation claims, injuries claims, and special investigation unit (SIU) claims.Leveraged skills and expertise to develop and manage new and existing commercial and home claims for members of USAA.Addressed queries, concerns, terms, and regulations of USAA policyholders and other clients.Managed national catastrophe deployments, large losses, and field property claims.Engaged with electronics team of IT division for HTML, Java, IOS, and Android development and USAA internal system, mobile application, and website development. Provided impeccable services in catastrophic regions by leveraging proper knowledge and training of home-owner and automobile claims and insurances, being one of 2 professionals out of 147 employees.